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#1 coolmanoh

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Posted 09 February 2008 - 09:29 AM

I have been using Roxio PhotoSuite 8 for several years now with no problems. I just installed the latest version of ZoneAlarm Pro and since then I can't run PhotoSuite. I get the message: "PhotoSuite 8 has encountered a problem and needs to close." I don't know whether this has anything to do with the installation of ZoneAlarm or is just a coincidence, since I've seen this message before. But this is the first time it won't go away. I'm using Windows XP SP2 and there is only one user. Do I need to re-install the Roxio software? If I have to re-install, are there special instructions for getting rid of all the registry entries? Any help will be appreciated.

#2 sknis

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Posted 09 February 2008 - 10:13 AM

QUOTE (coolmanoh @ Feb 9 2008, 11:29 AM) <{POST_SNAPBACK}>
I have been using Roxio PhotoSuite 8 for several years now with no problems. I just installed the latest version of ZoneAlarm Pro and since then I can't run PhotoSuite. I get the message: "PhotoSuite 8 has encountered a problem and needs to close." I don't know whether this has anything to do with the installation of ZoneAlarm or is just a coincidence, since I've seen this message before. But this is the first time it won't go away. I'm using Windows XP SP2 and there is only one user. Do I need to re-install the Roxio software? If I have to re-install, are there special instructions for getting rid of all the registry entries? Any help will be appreciated.

Does Zone Alarm Pro have a registry cleaner?  Have you used it or another registry cleaner lately?  In EMC 9 and 10 (at least), registry cleaners "cleaned" up too much of the registry deleting some Roxio needed keys.

Also check to make sure that IE 7 and/or WMP 11 hasn't crept into your system.  Both have been problems with 8 and with some early versions of EMC 9.

PC  Windows 7 Ultimate 64bit  
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#3 coolmanoh

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Posted 10 February 2008 - 10:37 AM

QUOTE (sknis @ Feb 9 2008, 10:13 AM) <{POST_SNAPBACK}>
Does Zone Alarm Pro have a registry cleaner?  Have you used it or another registry cleaner lately?  In EMC 9 and 10 (at least), registry cleaners "cleaned" up too much of the registry deleting some Roxio needed keys.

Also check to make sure that IE 7 and/or WMP 11 hasn't crept into your system.  Both have been problems with 8 and with some early versions of EMC 9.


I don't think ZoneAlarm Pro has a registry cleaner. I have a registry cleaner called RegVac which I use now and then but I don't like to use it since I always have to reload some of the HP printer files. I don't use Internet Explorer - I use Firefox - and I don't know what WMP 11 is. Anyway, thanks for your input.

#4 cdanteek

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Posted 10 February 2008 - 10:40 AM

QUOTE
I don't know what WMP 11 is.


Windows Media Player ( WMP )

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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Do not post your email address on any public forum!  

#5 grandpabruce

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Posted 10 February 2008 - 10:55 AM

QUOTE (coolmanoh @ Feb 10 2008, 12:37 PM) <{POST_SNAPBACK}>
I don't think ZoneAlarm Pro has a registry cleaner. I have a registry cleaner called RegVac which I use now and then but I don't like to use it since I always have to reload some of the HP printer files. I don't use Internet Explorer - I use Firefox - and I don't know what WMP 11 is. Anyway, thanks for your input.


You don't use Internet Explorer, but you do have it on your computer.  Open Internet Explorer, and post what version it is.  Same thing with Windows Media Player.
Life is good!
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Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
EVGA GEFORCE GTX 670 2GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

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#6 coolmanoh

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Posted 11 February 2008 - 12:14 PM

QUOTE (grandpabruce @ Feb 10 2008, 10:55 AM) <{POST_SNAPBACK}>
You don't use Internet Explorer, but you do have it on your computer.  Open Internet Explorer, and post what version it is.  Same thing with Windows Media Player.


Internet Explorer version: 6.0.2900.2180.xpsp_sp2_gdr.050301-1519
Windows Media Player version: 5.1

#7 cdanteek

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Posted 11 February 2008 - 12:21 PM

QUOTE (coolmanoh @ Feb 11 2008, 02:14 PM) <{POST_SNAPBACK}>
Internet Explorer version: 6.0.2900.2180.xpsp_sp2_gdr.050301-1519
Windows Media Player version: 5.1


Lets try that again! Windows Media Player version: 5.1 was probably for Windows 98 in 1998, not XP!

cd

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#8 coolmanoh

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Posted 12 February 2008 - 03:21 PM

QUOTE (cdanteek @ Feb 11 2008, 12:21 PM) <{POST_SNAPBACK}>
Lets try that again! Windows Media Player version: 5.1 was probably for Windows 98 in 1998, not XP!

cd


OK, I don't know where I got that. The version is 10.0.0.3802.
By the way, do you know how to re-install Windows Media Player?  My copy will play the sound
but there's no video.

#9 grandpabruce

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Posted 12 February 2008 - 03:53 PM

QUOTE (coolmanoh @ Feb 12 2008, 05:21 PM) <{POST_SNAPBACK}>
OK, I don't know where I got that. The version is 10.0.0.3802.
By the way, do you know how to re-install Windows Media Player?  My copy will play the sound
but there's no video.


I think that you have some serious issues with your computer.  First, try getting rid of any spyware/malware, using free versions of AdAware or Spybot.  Next, do a virus check to see if your computer is infected.  Then, defrag your hard drive(s).  Reboot, between all of these.

If that doesn't help, then it may be time for a Format C: and reinstall of the OS.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
EVGA GEFORCE GTX 670 2GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#10 coolmanoh

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Posted 13 February 2008 - 10:17 AM

QUOTE (grandpabruce @ Feb 12 2008, 03:53 PM) <{POST_SNAPBACK}>
I think that you have some serious issues with your computer.  First, try getting rid of any spyware/malware, using free versions of AdAware or Spybot.  Next, do a virus check to see if your computer is infected.  Then, defrag your hard drive(s).  Reboot, between all of these.

If that doesn't help, then it may be time for a Format C: and reinstall of the OS.



Thanks for the advice. I just downloaded Spybot and am about to run it. Regarding Roxio PhotoSuite, I uninstalled all of the software, then re-installed and it's running ok now.




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