[gmbdl]

I am just learning how to make a DVD booklet cover. I can do everything except change the font on the text. When I click to change font in upper left - layout window, or when I go to text properties, a message comes up that it has encountered a problem and needs to shut down. Do I need to reinstall the "label Creator" portion, or is this a problem with EMC 9 Deluxe?? If I need to reinstall, how do I just do the Label Creator portion??? Thank you again. MK

[Jim_Hardin]

Try going into Add/Remove Programs and selecting Roxio. You will have an option to Repair.

Give that a try.

[gmbdl]

Try going into Add/Remove Programs and selecting Roxio. You will have an option to Repair.

Give that a try.

Thank you, I did go in and do a repair, tried it again, but no luck. Every time I try to change the font, it says Lable Maker has stopped responding and it closes everything. Seriously thinking of upgrading to EMC 10 - are there any glitches that have not been worked out. Do you think my chances of everything working (especially audio with Dazzle) would be better? Can you have both EMC 9 and 10 on the computer at the same time?? Thanks for any advice - not sure what causes the problem with the font choice in label maker. Are those fonts on the original disc or content disc??? MK

[Jim_Hardin]

Gmbdl:. After looking around this appears to be a bug in V9 that was not fixed. I apologize, I should have remembered that!

I have not heard of it being mentioned in EMC 10 and have never encountered it while changing font in EMC 10 but you might want to post under Sales Questions.

[gmbdl]

Gmbdl:. After looking around this appears to be a bug in V9 that was not fixed. I apologize, I should have remembered that!

I have not heard of it being mentioned in EMC 10 and have never encountered it while changing font in EMC 10 but you might want to post under Sales Questions.

Upgrading to 9.1 won't help will it???? Or is there a "repair" for it yet? thanks, MK

[Brendon]

MK,

Are you using Express Labeler from the Home menu, or Roxio Label Creator which is reached from stage 3 of Express Labeler [edit in Label Creator]or through Start > Roxio Easy Media Creator 9 > Tools? Both labeling applications are provided with EMC9 Deluxe.

Roxio Label Creator is working fine for me in EMC 9.0 Deluxe, and I seem to be able to change font in my DVD booklet without difficulty.
Is this what is not working for you?



Regards,
Brendon

[Jim_Hardin]

His problem is that the program crashes when he tries to change fonts. Several others have reported the same thing.

I cannot duplicate it and none of the others were ever willing to follow-up with the issue…

[Brendon]

Thanks Jim,

I haven't been able to duplicate it either. This doesn't help MK then, does it.

[Jim_Hardin]

Thanks Jim,

I haven't been able to duplicate it either. This doesn't help MK then, does it.

Sadly, no…

[gmbdl]

Sadly, no…

I have been using the regular label maker, not the express. Tried it again this AM, but it still closes down the whole program. When I reapired EMC9, I only used the disc with the main program on it. Would it help to uninstall and reinstall the Content Disc??? Is this where the font's are stored? Thanks to all of you, seems everytime I try something new I hit a glitch. But I'm too stubborn and old to quit now. Mary Kay

[Jim_Hardin]

No, the Content disc only contains Themes ect., nothing to do with fonts…

If it were my system, I would uninstall/reinstall using the Clean Install procedure: Here

[gmbdl]

No, the Content disc only contains Themes ect., nothing to do with fonts…

If it were my system, I would uninstall/reinstall using the Clean Install procedure: Here

Ok, before I start this process, I went under Uninstall just to see what Roxio and Sonic programs were listed. There is one called Sonic MYDVD VR - is this something that came with Roxio, or is it something that was on my computer when I got it, as I have not downloaded any program with Sonic. I do have Nero Express - not sure if that has anything to do with Sonic or not. Want to be extra sure before I do this and follow all steps correctly. Thanks. Mary Kay

[Jim_Hardin]

Anything Roxio or Sonic must go! You have a program that doesn't work. It isn't working due to some conflict.

Not a time to be timid…

[gmbdl]

[quote name='Jim_Hardin' date='Feb 13 2008, 02:29 PM' post='186795']
Anything Roxio or Sonic must go! You have a program that doesn't work. It isn't working due to some conflict.

Not a time to be timid…


Thanks for the encouragement!!! I followed all directions, checking off steps as I proceeded. I then went back and reinstalled, tried to change font in Label Creator and the program stated it had to shut down. Even though this did not work, it was a great learning experience. Not sure what to do now, possible use a different program to create labels. It was fun though. Thanks. MK

[Jim_Hardin]

Check back, maybe Brendon will have an idea or 2 – he is like a pit bull on these things!

[gmbdl]

Check back, maybe Brendon will have an idea or 2 – he is like a pit bull on these things!

Thank you - I will wait for the "pit bull" and see if he responds. Thanks so much. MK

[gmbdl]

Thank you - I will wait for the "pit bull" and see if he responds. Thanks so much. MK

A few days back, I also sent a "ticket" to Roxio techs, stating my problem with the fonts. They just sent me a reply on upgarding to 9.1. But I seem to recall reading somewhere that 9.1 won't solve this problem. Does anyone know what features 9.1 has and if it is the solution? Don't want to upgrade if it isn't necessary. thanks. MK

[Brendon]

Hi MK,

I've been trying hard, but I can't duplicate your problem with 9.0 so I haven't found a solution.

9.1 has no new features to speak of, but straightens up a few things that Vista doesn't like. One thing that Vista doesn't like for some people seems to be fonts in Label Creator, so it might have straightened up this problem - I don't know.

The downloads are around 650 to 690MB depending on the version, suite or deluxe. I feel that recommending the update to 9.1 is a bit like plastering a broken leg from hip to toe because we don't know where the fracture is however if the pain is getting too bad you might consider it worth trying, especially if it's going to let you use the leg.

I've found a number of topics on this problem, which you might find interesting, but I haven't read them thoroughly as I was trying to sort through about 300 topic 'hits' in the search engine. Most were "me too"s, and most involved Vista. Topic #21104 could be interesting as the poster said the problem depended on where he started Label Creator from.

http://forums.support.roxio.com/index.php?showtopic=23564
http://forums.support.roxio.com/index.php?showtopic=19643
http://forums.support.roxio.com/index.php?showtopic=30215
http://forums.support.roxio.com/index.php?showtopic=22599
http://forums.support.roxio.com/index.php?showtopic=17964
http://forums.support.roxio.com/index.php?showtopic=21104 <--
http://forums.support.roxio.com/index.php?showtopic=18881



I'll keep searching for information on this, but I'm not confident that I'll find anything new on the problem after this time, especially if Jim hasn't found a solution yet.

Best regards,
Brendon

[Jim_Hardin]

Thanks Brendon!

[Brendon]

I'm not sure whether to laugh of cry about you calling me a dog Jim, but I'm pleased to help any I can.


Regards,
Brendon