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#1 MikeCw

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Posted 11 February 2008 - 12:25 AM

When I open EMC 10 the window is the correct size for the screen but if I minimize it and then maximize it again the window is larger than the screen and I cannot reduce it. Using the sizing menu which is brought up by right clicking on the Windows title bar at the top of the window has no effect. I am running Windows XP SP2 with a screen resolution of 1024/768. I have tried repairing the installation and completely reinstalling the progam.

#2 cdanteek

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Posted 11 February 2008 - 07:22 AM

QUOTE (MikeCw @ Feb 11 2008, 02:25 AM) <{POST_SNAPBACK}>
When I open EMC 10 the window is the correct size for the screen but if I minimize it and then maximize it again the window is larger than the screen and I cannot reduce it. Using the sizing menu which is brought up by right clicking on the Windows title bar at the top of the window has no effect. I am running Windows XP SP2 with a screen resolution of 1024/768. I have tried repairing the installation and completely reinstalling the progam.



Your talking the Home screen? If you tried repairing and reinstalling, are the drivers for your video card updated? Do any of the applications when opened give a video card warning of any kind?

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#3 MikeCw

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Posted 11 February 2008 - 09:29 AM

QUOTE (cdanteek @ Feb 11 2008, 07:22 AM) <{POST_SNAPBACK}>
Your talking the Home screen? If you tried repairing and reinstalling, are the drivers for your video card updated? Do any of the applications when opened give a video card warning of any kind?

cd

Any screen within EMC 10 has this problem. Video card driver is up to date. I checked that specifically. I have not received any video card warnings. I have no problems with any other programs.

#4 MikeCw

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Posted 12 February 2008 - 07:44 AM

QUOTE (MikeCw @ Feb 11 2008, 09:29 AM) <{POST_SNAPBACK}>
Any screen within EMC 10 has this problem. Video card driver is up to date. I checked that specifically. I have not received any video card warnings. I have no problems with any other programs.

Resetting display settings to 96 dpi cured the problem.

#5 Ankrum

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Posted 20 February 2008 - 05:12 AM

QUOTE (MikeCw @ Feb 12 2008, 07:44 AM) <{POST_SNAPBACK}>
Resetting display settings to 96 dpi cured the problem.


OK. Video drivers are updated. Display resolution is 1024 x 768. DPI = 96.

The screen image still extends beyond the borders of my display. I can't find the Archive button in BackOnTrack. No problem with Creator Classic or Music Disc Maker. Also no problem with any of the programs I use regularly except one screen in Quicken. In Quicken I can still see the top edge of the button I need to press. No so in BackOnTrack.

Thank you.

#6 Ankrum

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Posted 02 March 2008 - 05:17 AM

Does anyone from Roxio monitor this forum?

#7 malatekid

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Posted 02 March 2008 - 05:44 AM

This is a user forum, not Roxio's technical support forum. People post voluntarily and in their own time.
"The work of science is to substitute facts for appearances, and demonstrations for impressions"
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#8 ggrussell

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Posted 02 March 2008 - 06:59 AM

QUOTE (Ankrum @ Feb 20 2008, 08:12 AM) <{POST_SNAPBACK}>
OK. Video drivers are updated. Display resolution is 1024 x 768. DPI = 96.

The screen image still extends beyond the borders of my display.
What kind of monitor? If it is a CRT type, check the horizontal and vertical SIZE. Those could be set too high.  That shouldn't be a problem with LCD, but could be if someone has been messing with them.

Also what type of video card? Perhaps this is a known issue that can be researched.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
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#9 Ankrum

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Posted 02 March 2008 - 10:42 AM

LCD display. I can see black all the way around the perimeter, so size should not be the problem.

Video card is an NVIDIA GeForce 7300 SE/7200 G5. I have the latest driver.

Thank you for responding.

Denny

QUOTE (ggrussell @ Mar 2 2008, 06:59 AM) <{POST_SNAPBACK}>
What kind of monitor? If it is a CRT type, check the horizontal and vertical SIZE. Those could be set too high.  That shouldn't be a problem with LCD, but could be if someone has been messing with them.

Also what type of video card? Perhaps this is a known issue that can be researched.



#10 ggrussell

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Posted 02 March 2008 - 01:25 PM

I have the Geforce 7300GS and I use 1920X1080p.  When I set mine to 1024X768, I still have no problems.  The 'Home application, Videowave and MyDVD run just fine and I can see the entire app.  I can minimize and maximize with no visual problems.  

I would guess that this could be a problem between the video card and the monitor. Most monitor are DDC compliant meaning they 'talk' to the video card to tell the card what resolutions they are capable.  Kind of sounds like the video card isn't getting the correct information about the monitor.

For testing purposes, try using the next resolution up like 1152X864 and see if you have the same problem.  YOu can switch back when finished.  You might want to keep it there if it works and the text isn't too small for you.

Edited by ggrussell, 02 March 2008 - 01:26 PM.

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#11 Ankrum

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Posted 02 March 2008 - 01:54 PM

Gary,

I've tried every resolution from 800 x 600 to 1600 x 1200. Nothing works. It's weird. With the higher resolutions, everything shifts to the upper left. (We're talking the back up program here, nothing else.) On the left menu, I can't see anything to the left of "uck up guide."

I can't see the top menu bar. In fact, the only way I can close the program is with the Task Manager.

#12 ggrussell

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Posted 02 March 2008 - 03:05 PM

Really weird...  I can say that I've never seen this behavior on a monitor before.
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#13 ml

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Posted 02 March 2008 - 05:13 PM

You might want to try Roxio Technical Support ( upper right hand corner of this screen)
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#14 grandpabruce

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Posted 02 March 2008 - 07:06 PM

I know that there was someone else having a similar problem, and I thought they fixed the problem with some setting in the video card.  I can't find the thread, though.
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#15 Chappy

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Posted 04 March 2008 - 12:25 AM

Hi Bruce

Maybe you're thinking of my "Movie Background" issue when everything was oversized and squashed until I changed a setting in the Nvidia Ntune CPL?

It could actually be a similar issue here too so I see no harm in relaying it here for this one..
(Hi Gary too!!)

Ankrum - Do you have the Nvidia Ntune Control Panel installed? If so, open it and go to the "Adjust Image Settings with Preview" section and select the "Let the 3D Application Decide" setting. It seems that anything but this setting when EMC 10 is installed messes with allot of graphical things. Let us know if this worked or not.
Another suggestion for future use in All online forums, it's always best to start your own thread for your issue rather than insert it into another persons thread, even if it's the exact same issue. It's called "Thread Hijacking" and can cause serious confusion as people lose track of who's talking to whom and what's getting done (and by whom). It can get out of hand quickly and then nobody gets proper help.

Edited by Chappy, 04 March 2008 - 12:26 AM.

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#16 grandpabruce

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Posted 04 March 2008 - 05:39 AM

QUOTE (Chappy @ Mar 4 2008, 02:25 AM) <{POST_SNAPBACK}>
Hi Bruce

Maybe you're thinking of my "Movie Background" issue when everything was oversized and squashed until I changed a setting in the Nvidia Ntune CPL?

It could actually be a similar issue here too so I see no harm in relaying it here for this one..
(Hi Gary too!!)

Ankrum - Do you have the Nvidia Ntune Control Panel installed? If so, open it and go to the "Adjust Image Settings with Preview" section and select the "Let the 3D Application Decide" setting. It seems that anything but this setting when EMC 10 is installed messes with allot of graphical things. Let us know if this worked or not.
Another suggestion for future use in All online forums, it's always best to start your own thread for your issue rather than insert it into another persons thread, even if it's the exact same issue. It's called "Thread Hijacking" and can cause serious confusion as people lose track of who's talking to whom and what's getting done (and by whom). It can get out of hand quickly and then nobody gets proper help.


That's the one, Chappy.  Thanks.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
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#17 ggrussell

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Posted 04 March 2008 - 08:45 AM

Thanks Dave and some very good advise on forum use, too.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
---------
System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.

Gary Russell
TNUSA

#18 Chappy

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Posted 04 March 2008 - 04:49 PM

QUOTE ("Gramps")
That's the one, Chappy. Thanks.


NP Bruce...I was pretty sure that was the post you were referring too..wink.gif

QUOTE (Gary)
Thanks Dave and some very good advise on forum use, too.


TY Gary!
I have well over 600,000 posts in online help forums, so I've been helping folks for along time now and one of the Most confusing things is when 2 or more people are asking for help in the same thread...don't you think. It all just goes to heII in a handbasket faster than you can blink that way, as nobody is exactly sure who's replying to who after awhile, so I always try to teach the newer forum users  the basic etiquette of posting. More eyes look at it also if you have your own thread since allot of forum users pass on reading posts that they see are already being worked on by the regulars, so it's always best to start new threads for any question.

I hope Ankrum posts back with results so we know if this worked for him/her also.
Later!


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#19 Ankrum

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Posted 05 March 2008 - 04:35 AM

Hi,

First of all, my apologies for not following this forum's etiquette guidelines. I saw that the original poster's issue had been resolved and didn't think I was hijacking the thread (by that I mean interfering with someone else's ability to get their problem resolved). What irks me is when someone introduces a completely different topic.

That said, I tried the program on a completely different computer-monitor setup. I could see all of the fields on the window, but there was still some overscan. So... I think the problem is both a combination of my video card/monitor and Roxio's programming. They did something with the BackUp module that they didn't do with the others.

I did an extensive search on Nvidia's forums and came up with nothing.

Thank you,

Denny


QUOTE (Chappy @ Mar 4 2008, 04:49 PM) <{POST_SNAPBACK}>
NP Bruce...I was pretty sure that was the post you were referring too..wink.gif



TY Gary!
I have well over 600,000 posts in online help forums, so I've been helping folks for along time now and one of the Most confusing things is when 2 or more people are asking for help in the same thread...don't you think. It all just goes to heII in a handbasket faster than you can blink that way, as nobody is exactly sure who's replying to who after awhile, so I always try to teach the newer forum users  the basic etiquette of posting. More eyes look at it also if you have your own thread since allot of forum users pass on reading posts that they see are already being worked on by the regulars, so it's always best to start new threads for any question.

I hope Ankrum posts back with results so we know if this worked for him/her also.
Later!



#20 Chappy

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Posted 09 March 2008 - 03:54 PM

QUOTE
First of all, my apologies for not following this forum's etiquette guidelines


Hi Denny

Not a big deal since this forum is not quite as busy as others, but it's not just "This forum's" guidleines, it's Every forum. It has the potential to muddy the waters so to speak, on any online help forum and is widely discouraged because of that. I'm sure you can see the potential for confusion so I was simply pointing it out...no harm done.

I am curious tho...do you have the Nvidia Ntune control panel and if so, did you try that setting I showed to change? Since it works pretty well on another setup, I get the feeling that this issue could easily be caused by that setting. It doesn't seem like it should...I know..I couldn't see the connection either, but when I started testing everything in sight to fix my issue it turned out to be that setting that messes with EMC's graphical interface somehow.
Just as I was finishing this I remembered that I had a problem exactly like this a couple years ago, but I can't recall the program or the fix right now...I'm wrackin my brains out trying to remember. Same thing...window too large for the display when maxxed (even spanned over 2 monitors) and critical buttons were missing because of it. Dang...just can't recall it right now but I'll try to remember and if I do will post it immediately for you guys.
DAVE - Vista Ultimate 64 bit - NZXT Lexa Classic Case - Asus Commando MoBo (P965/ICH8R) - Intel E6750 Core 2 - Zalman 9700 CPU Cooler - 4G's Crucial Ballistix Tracer DDR2 PC26400 RAM - BFG 8800GTS OC2 320MB - 2 x HP w2207 22" LCD Monitors - 1 x 250G, 2 x 500G  WD Caviar SATA II HDD's - 2 DVD Burners c/w LightScribe (Sony, Hitachi) - Enermax NoiseTaker II 600W PSU with Custom Chrome cable sleeving - Hauppauge HDTV TV Tuner Card - SoundMax HD 7.1 Audio, Logitech Z5500 5.1 speakers - 3 x 120mm Clear, Blue LED Case fans, 1 x 90mm - Red EL Wire Window/Interface Cable/PSU Cable spiral tracers - Built In CPU, HDD & System Temp sensors

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