5 replies to this topic

[HORSPLA]

Hardware:

Dell XPS 710 with 4GB RAM and dual Nvidia 7900 GS 256MB cards

Background:

I built a DVD movie (MPEG4) file using Videowave and added it to a MyDVD project with a simple menu and background audio. When I go to burn the project it quickly shows a black box for the preview and then the preview disappears. The two progress bars run up to 100% in less than a second and I get the 80004005 error message. I tried setting the rendering to software but it still gives me the same error. I updated the drivers on both video cards (dated December 2007), as well as updating PX (not sure what that is, but somebody on Roxio Live Chat instructed me on how to do that).

I decided to uninstall the software from my XPS and install it on my old HP. After copying over the MPEG4 file and replicating the menu, the old HP computer was able to burn the project with no problems. Now I uninstall Media Suite 9 from the HP and put it back on the Dell. Repeated the process and still getting the 80004005 error. I disabled one of the video cards and it still generates the same error.

Any other ideas?

Edited by HORSPLA, 11 February 2008 - 10:04 AM.

[grandpabruce]

Hardware:

Dell XPS 710 with 4GB RAM and dual Nvidia 7900 GS 256MB cards

Background:

I built a DVD movie (MPEG4) file using Videowave and added it to a MyDVD project with a simple menu and background audio. When I go to burn the project it quickly shows a black box for the preview and then the preview disappears. The two progress bars run up to 100% in less than a second and I get the 80004005 error message. I tried setting the rendering to software but it still gives me the same error. I updated the drivers on both video cards (dated December 2007), as well as updating PX (not sure what that is, but somebody on Roxio Live Chat instructed me on how to do that).

I decided to uninstall the software from my XPS and install it on my old HP. After copying over the MPEG4 file and replicating the menu, the old HP computer was able to burn the project with no problems. Now I uninstall Media Suite 9 from the HP and put it back on the Dell. Repeated the process and still getting the 80004005 error. I disabled one of the video cards and it still generates the same error.

Any other ideas?

SLI?  First, try burning, using Software rendering.  If that doesn't work, pull one of the cards out, and try again.  I have a 7900GT and don't get that error, but the quality in software render is better than in hardware render.

[HORSPLA]

SLI?  First, try burning, using Software rendering.  If that doesn't work, pull one of the cards out, and try again.  I have a 7900GT and don't get that error, but the quality in software render is better than in hardware render.

The cards are SLI capable, but they are running with SLI disabled. Software rendering was the first thing I tried. The Roxio live chat support guys always tell me to do that and then they want me to fiddle with the hardware. Isn't that what the software rendering mode is supposed to eliminate? If I get the error on the software rendering wouldn't it make sense that this is not a video card issue? Anyhoo, I uninstalled one of the cards already as well, but did not physically remove it (and even if it works with one card removed I'm not going to pull the card every time I need to burn a project). I am willing to do it here just to see if that is the problem - but that is no permanent solution.

Anybody else running with more than 2GB of RAM? Just curious if there is a 2GB+ issue similar to other Windows apps (like sound recorder, which won't work on machines with more than 2GB of RAM).

[grandpabruce]

The cards are SLI capable, but they are running with SLI disabled. Software rendering was the first thing I tried. The Roxio live chat support guys always tell me to do that and then they want me to fiddle with the hardware. Isn't that what the software rendering mode is supposed to eliminate? If I get the error on the software rendering wouldn't it make sense that this is not a video card issue? Anyhoo, I uninstalled one of the cards already as well, but did not physically remove it (and even if it works with one card removed I'm not going to pull the card every time I need to burn a project). I am willing to do it here just to see if that is the problem - but that is no permanent solution.

Anybody else running with more than 2GB of RAM? Just curious if there is a 2GB+ issue similar to other Windows apps (like sound recorder, which won't work on machines with more than 2GB of RAM).

I was thinking on the lines that maybe one of the cards is bad, or going bad.  I know that my 7900 appears that it may be heading south.

[Greg Stigers]

I came here looking for the answer to exactly this problem. I, too, have more than 2GB of memory. So that's interesting. I am using software rendering, since my system is four years old, and my video card is older. Searching this forum and the v10 forum for 80004005, it looks like a fairly common error.

What I'm doing is quite simple. I'm trying to burn mpgs to DVD. I started with just one. It got to the end, then gave 80004005 Error while  Encoding Menu. So, I tried creating a folder set. Same result. But I wound up with a perfectly good folder set. So, it looked like I could burn that to DVD. I put it in our DVD player, and enjoyed a moment of success. I then tried three mpgs, without menus. It got to the end of the first one, and MyDVD issued 80004005 Error while  Encoding Movie. Great. I really would prefer to get more than on mpg on a DVD. If there is a way to accumulate converted files to a folder set, that could get me past this error, although I would also like to be able to kick off some number of files, and not have to babysit each one.

[momoftwo]

this is exactly what my computer is doing as well.  I do VERY simple things with this program---putting videos and photos of family events on a DVD.....Not a challenge for such a program I wouldn't think.  I am not tech savy AT ALL, so this is VERY frustrating for me.  I have no idea what "setting the rendering to software" means and my computer system is less than a year old.  I don't know much about it (a computer gaming friend built it for me w/what I needed to do video)  I only know it has an abit KN9 motherboard and enough memory, but I'm not sure how much.........I am about to throw the whole thing out the window........my friend that built it is three hours away and the locally owned computer store in town prefers to sell Pinnacle (small community, very rural, no big chain stores except Walmart and Staples)

Anyone have any other suggestions?  I am comforted to know someone else is getting the same black box and
"Error while encoding movie.  An unrecoverable device error occurred"  With a system less than a year old and not used very much, I wouldn't think my video cards would be going bad......I don't have the option of uninstalling and reinstalling on another system to try.  and if it's going to be this difficult, I'm pitching it out in the snow like I said!

Hardware:

Dell XPS 710 with 4GB RAM and dual Nvidia 7900 GS 256MB cards

Background:

I built a DVD movie (MPEG4) file using Videowave and added it to a MyDVD project with a simple menu and background audio. When I go to burn the project it quickly shows a black box for the preview and then the preview disappears. The two progress bars run up to 100% in less than a second and I get the 80004005 error message. I tried setting the rendering to software but it still gives me the same error. I updated the drivers on both video cards (dated December 2007), as well as updating PX (not sure what that is, but somebody on Roxio Live Chat instructed me on how to do that).

I decided to uninstall the software from my XPS and install it on my old HP. After copying over the MPEG4 file and replicating the menu, the old HP computer was able to burn the project with no problems. Now I uninstall Media Suite 9 from the HP and put it back on the Dell. Repeated the process and still getting the 80004005 error. I disabled one of the video cards and it still generates the same error.

Any other ideas?