30 replies to this topic

[smith2513]

I get this error "The wizard was interupted before EMC8 could be installed. Your system has not been modified run setup again" It starts with the installing software window then goes to this roxio screen every time. I have played with this thing several time in the last month. Help anyone? I have no other applications of any burning programs and not traces of roxio in my files.

Thanks smith2513
asus motherboard a7n8-x-e deluxe
athlox xp 2800
1 gig of ddr
xp professional

[alexatrox]

smith2513, on Mar 19 2006, 02:20 PM, said:

I get this error "The wizard was interupted before EMC8 could be installed. Your system has not been modified run setup again" It starts with the installing software window then goes to this roxio screen every time. I have played with this thing several time in the last month. Help anyone? I have no other applications of any burning programs and not traces of roxio in my files.

Thanks smith2513
asus motherboard a7n8-x-e deluxe
athlox xp 2800
1 gig of ddr
xp professional

Try this:
a. Go to Start->Search
b. Click on All files and folders
c. Search for a file called msxmlx.inf
d. After search completed, right click on each file and select Properties
e. Uncheck Read-Only (if checked), click Apply and OK
f. Re-install EMC8
-Disable any antivirus/spyware programs during installation

[smith2513]

alexatrox, on Mar 20 2006, 06:51 AM, said:

Try this:
a. Go to Start->Search
b. Click on All files and folders
c. Search for a file called msxmlx.inf
d. After search completed, right click on each file and select Properties
e. Uncheck Read-Only (if checked), click Apply and OK
f. Re-install EMC8
-Disable any antivirus/spyware programs during installation

No such file was found. What is this file .Any other ideas?

[The Highlander]

smith2513, on Mar 24 2006, 12:04 PM, said:

No such file was found. What is this file .Any other ideas?

Hi smith2513,
You may have your files and folder settings set to default, please open you file explorer and go to the tools\folder options tab and change the "show hidden files " item like show-in,
[attachment=321:attachment]
As this file is a INF file and normally they are set to hidden mode...
if you do the search after changing the settings, it should find it, then you may want to change that setting back to stop anyone from deleting system files...
regards

[smith2513]

rydall2000, on Mar 23 2006, 06:42 PM, said:

Hi smith2513,
You may have your files and folder settings set to default, please open you file explorer and go to the tools\folder options tab and change the "show hidden files " item like show-in,
attachment
As this file is a INF file and normally they are set to hidden mode...
if you do the search after changing the settings, it should find it, then you may want to change that setting back to stop anyone from deleting system files...
regards

I still come up with no file. I set up to search all drives and it searched about 20 minutes and nothing came up. Any other ideas?

[smith2513]

This seems like a very simple problem that I am trying to resolve. I am looking for any ideas.

[grandpabruce]

smith2513, on Mar 27 2006, 04:01 PM, said:

This seems like a very simple problem that I am trying to resolve. I am looking for any ideas.

Copy the contents of the Progam CD, to a folder on your hard drive, and try to run the installation from your hard drive.  It worked for many folks in Version 7 and 7.5 but have no clue whether or not it will work with 8.0.

[bauton2000]

I'm having the same issue.  It appears that the program loads fine at first.  The read me file loads, I get the desk top icon, then the installation wizard starts something called a rolling back action.  The green load bar is full and begins to decrease from right to left.  When the last green bar is remaining, the desk top icon disappears and I get the same message as above.

I have tried all of the issues listed above, but no luck.

I have a store bought copy.  Does anyone know if I can download the software from the website using the key code that came with the CDs without having to pay for the product again?

My system is as follows:
Microsoft Xp Home 2002 edition with service pack 2
amd- athlon Xp 3000+
2.17 ghz, 448 mb of RAM
153 gb with 112 gb free space

Thanks for any help.

[smith2513]

grandpabruce, on Mar 27 2006, 03:12 PM, said:

Copy the contents of the Progam CD, to a folder on your hard drive, and try to run the installation from your hard drive.  It worked for many folks in Version 7 and 7.5 but have no clue whether or not it will work with 8.0.

Ok still the same thing here. This is really beginning to suck.

[dnalrah44]

I recently purchased this product and am having the same issue about the wizard was interupted. I've tried everything that was suggested here. So did smith2513 get his figured out? If so Please let me know how, or if there are any other suggestion out there. I've also tried the copying it to the hard drive and then tring to install, no luck. I would appreciate any additional help. Thank you  

[smith2513]

dnalrah44, on Mar 29 2006, 07:02 AM, said:

I recently purchased this product and am having the same issue about the wizard was interupted. I've tried everything that was suggested here. So did smith2513 get his figured out? If so Please let me know how, or if there are any other suggestion out there. I've also tried the copying it to the hard drive and then tring to install, no luck. I would appreciate any additional help. Thank you  

\



I cannnot figure this one out. I have tried many things and I cannot get it to install. I have never had an issue installing anything on this computer. I cannot even past the "please wait setup is installing" it goes directly to the finished screen after about 20 seconds.  tried the hard drive thing with no luck also. I have had this product for a month now.


smith2513

[The Highlander]

Hi Guys , just testing somthing here, can you do me a favour...
can you go and install this software below and then reboot and see if it makes a diference?

Windows Installer 3.1 (download here)
may be worthwhile downloading if you are experiencing installation problems.

[bauton2000]

Okay, I'll try.  I'll download the program and let you know.  I've been trading e-mails with roxio and they have given me the same things as above to try.  The one thing they had me do different was go to my msconfig file and turn off all of my start up programs.  This did not help either.


[
Still didn't work.  Two questions though.
1. If I hit cancel before the installation program starts the roll back action, would I be able to run the program?
2. Is it possible for me to download the software over the internet using my cd key to activate?

Edited by bauton2000, 30 March 2006 - 06:10 AM.

[smith2513]

Same for me nothing. Windows installer window pops up over the preparing to install window then disappears. Then i get the roxio has been interupet window. I have never incountered anything like this.

[The Highlander]

smith2513, on Mar 31 2006, 12:50 PM, said:

Same for me nothing. Windows installer window pops up over the preparing to install window then disappears. Then i get the Roxio has been interupet window. I have never incountered anything like this.

No Warranty's but ill see if i can pass this on to someone that may be in the position to help.

[ml]

You can always contact Roxio Technical Support.   They normally do not charge for installation problems.

[dnalrah44]

mlpasley, on Mar 30 2006, 08:10 PM, said:

You can always contact Roxio Technical Support.   They normally do not charge for installation problems.

  Tried, seems like there's not enough time in the day to be on hold, this & working. Thanks
Has anybody had any success completing the installation?

Edited by dnalrah44, 02 April 2006 - 03:29 PM.

[dnalrah44]

smith2513, on Mar 27 2006, 02:01 PM, said:

This seems like a very simple problem that I am trying to resolve. I am looking for any ideas.

Did you ever have any luck getting the software installed? And if you did, what did you do to complete it?
I would appreciate any and all help.
Thank you

[smith2513]

dnalrah44, on Apr 2 2006, 03:31 PM, said:

Did you ever have any luck getting the software installed? And if you did, what did you do to complete it?
I would appreciate any and all help.
Thank you

No luck yet. I am with you on waiting for roxio help. I dont get home till 6pm so there is no chance for me. I am ready to do a fresh install of XP I have no other ideas. If you get any please let me know.

[grandpabruce]

dnalrah44, on Mar 30 2006, 11:23 PM, said:

  Tried, seems like there's not enough time in the day to be on hold, this & working. Thanks
Has anybody had any success completing the installation?

I did not have a problem installing the software.