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I have EMC 10 with clean install. I burned a test DVD in MYDVD. Created in VideoWave and imported. Used music from EMC for menu 1 and my own music for slides. Created Burn in MyDVD. Does not show pictures in CinePlayer but do hear music. It autostarts in CinePlayer. I do get it to play as DVD in Power DVD but not CinePlayer. What to do? I have done about 6 clean installs. I want to create DVDs from slides, edit and add music and have people play DVds from TVs. Thanks.
Hi, I had everything OK yesterday. Burned a small DVD test. This AM I had some old problems again. In VideoWave I got the following message:
Microsoft Visual C++ Runtime Library
Runtime Error
Program C:\Program Files\Roxio\Video UI\VideoWave 10.EXE
This apllication has requested Runtime to terminate it in an unusual way. Please contact the application's support team for more information. (OK is the only choice) Then, I get a 2nd Runtime Error:
R6025
Pure Virtual function call.
Them same is true when I go to MyDVD.
I have done about 6 clean installs and even downloadedCinePlayer Decoder & MP3 Player Bundle for Windows XP and installed it.
I am at my wit's end. I have follwed all your directions. Was very pleased to get all OK yesterday. I have run clean ups and reg cleans.
I need a second level tech maybe to call and dig into this problem. This has been going on for a couple of weeks now and I have even had 2 professional MS certified Techs come by to help me. They think my computer is OK. I have even upgraded the video card.
Any help will be appreciated. If we can not fix this problem, I gues I will need a refund so I can try another brand. I think your Tecxhs are great but we are doing the same thing over & over - clean installs. My phone is 904-277-4163. I use this programm very often in business and don't want to go through another learning curve. Thanks
cshepard
2/19/2008 Thank you for contacting Roxio Technical Support
They also want me to Create a new user account named Roxio as Computer Administator. Do I do a clean install? Do I do this reinstall EMC 10 in the Roxio Account? How do I get there? What about the old install under my name or the adminstrators name?
I have done about 7 clean install. Get runtime errors and codec errors and Cineplayer problems. I even bought CinePlayer Decoder & MP3 Player for Windows XP only to be told to remove it from my computer.
Perhaps I need a second level Tech. I have had 2 different geeks work on my computer and I have upgraded the video card. I have had more problems with EMC 10 than all other Suites I have ever used. Please have an advanced tech give me a call. Should I re-installEMC 8.0.5? Thanks
Roxio TKT # 524599.txt
I am still having problems with the Runtime Error and the C++ error and the R6025 Error. The Videowave and MyDVD crash as soon as I try to add pictures. The same things happen in other applications in the EMC 10 suite.
I have had problems with EMC 10 for over 2 months at this time. I think someone at an upper level should give me a call 904-277-4163 and stay with the problem until we get it fixed. I am very much in need of this Suite as our living depends on making slide show DVS with music. I was able to use EMC 8 but now that is removed due to Clean installs, etc.
I think it is very difficult when I get tech support and they say thry this and try that. If the solution is not that, I have to get back and wait a few days for another answer. This is really unfair and I am not certain that your company values its' customers. Having been with Roxio/Sonic for more than 5 versions and a loyal Dell customer (which is where the EMC started from), I think I am deserving of better care and more attention. Can you please ask a senior level executive or tech person to stay with this problem until it is resolved?
Thanks very much for your time and consideration.
Here is more information on R6025 error from MS KB:
Description of the R6025 run-time error in Visual C++
View products that this article applies to.
Article ID : 125749
Last Review : November 16, 2007
Revision : 7.2
This article was previously published under Q125749
On This Page
SUMMARY
SYMPTOMS
CAUSE
RESOLUTION
STATUS
MORE INFORMATION
Sample code
Similar problems and resolutions
SUMMARY
This article discusses an issue that may occur when you are developing a program. If you are still experiencing a problem that resembles the one that this article describes, it may be a different problem. To search for issues related to a specific problem, please include the product name in your search in order to narrow your results. To troubleshoot similar problems, please see the "Similar problems and resolutions" section later in this article.
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SYMPTOMS
The C++ program fails and reports the following run-time error:
runtime error R6025
- pure virtual function call
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CAUSE
This error occurs when your application indirectly calls a pure virtual member function in a context where a call to the function is not valid. In most cases, the compiler detects this and reports the error when building the application. But depending on how your code is written, sometimes the problem is detected only at run-time.
The error occurs when you indirectly call a pure virtual function within the context of a call to the constructor or destructor of an abstract base class. This is illustrated in the sample code below, along with some more description.
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RESOLUTION
Calling a pure virtual function is a programming error, so you need to find the call to the pure virtual function and rewrite the code so it is not called.
One way to find a call to a pure virtual function is to replace the pure virtual function with an implementation that calls the Windows API function DebugBreak. When using the debugger, DebugBreak will cause a hard-coded breakpoint. When the code stops running at this breakpoint, you can view the callstack to see where the function was called.
Another way to find a call to a pure virtual function is to set a breakpoint on the _purecall function that is found in PureVirt.c. Breaking on this function has the advantage of keeping the stack intact so that you can trace what is occurring.
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STATUS
This behavior is by design.
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MORE INFORMATION
For more information, refer to the "C Run-Time Errors R6002 through R6025" page of the "Build Errors" section in the following Microsoft Developer Network (MSDN) Web site:
http://msdn2.microso...y/a...044(VS.60).aspx (http://msdn2.microso.../aa277044(VS.60).aspx)
Note The R6025 error is not documented in the manuals or online help included with Visual C++, versions 2.x or below. However, it is briefly discussed in Part 3 of the Readme.wri file shipped with Visual C++ version 2.0.
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Sample code
/* Compile options needed: none
*/
class A;
void fcn( A* );
class A
{
public:
virtual void f() = 0;
A() { fcn( this ); }
};
class B : A
{
void f() { }
};
void fcn( A* p )
{
p->f();
}
// The declaration below invokes class B's constructor, which
// first calls class A's constructor, which calls fcn. Then
// fcn calls A::f, which is a pure virtual function, and
// this causes the run-time error. B has not been constructed
// at this point, so the B::f cannot be called. You would not
// want it to be called because it could depend on something
// in B that has not been initialized yet.
B b;
void main()
{
Thank you for contacting Roxio Technical Support
At this time, we have reached the point in our troubleshooting where we believe the problem is related to Windows itself . The next step for troubleshooting is to install our software on a fresh copy of Windows which would require a complete reinstallation of Windows. Please keep in mind that after a fresh copy of Windows is installed on your system, you may want to install any updated drivers for your video and sound devices as well as any security updates from Microsoft. For troubleshooting purposes it will be best to hold off on installing other software applications until you have had a chance to install our software again and test to see if the issue has been resolved.
Regards,
It seems that Roxio is going to bail out and dump the customer. At least, may I get a refund? This problem will be circulated to Geeks and Realtors. No thanks to Roxio/ Sonic
