[JFB]

I was having problems w/my DVD burner in my Dell desktop and even after unstalling Roxio and other DVD burning products, I still had the problem. So, I replaced the Drive and re-installed Roxio 9.0 (9.0.117 bld 901B17R, DL2 Roxio Creator & MyDVD 9.0 DE). During the beginning of the installation, I received a message about not supporting BDAV on my system (XP Pro SP2) and I just continued on and it installed fine. Rebooted. When I open the Creator Home icon, two dialog boxes come up, the first says Please wait while windows configures DAO and then immediately, another dialog box pops in front of this with DAO Error - 1. The install script engine is missing from the machine. If available, please run ISScript.Msi.... If I do not click the OK button on this dialog box, it disappears after 30 seconds and then comes back again. It does this three times and then both dialog boxes disappear and let's me into Creator Home. If I then click on say Burn a DVD, same thing happens and after three instances, it disapears and I am into the program.

It sounds like a windows installer conflict of some sort, but I'm not sure. Any idea how to resolve this annoying error? I ran the Windows Installer Cleanup utility and there is a DAO 3.5 in there, but I believe that is the DAO associated with MS Office products, so I not think I want to remove this. Thanks a lot!

[cdanteek]

I ran the Windows Installer Cleanup utility and there is a DAO 3.5 in there, but I believe that is the DAO associated with MS Office products

Control Panel-->Add or Remove Programs-->DAO (ATI ver. 3.5)


Do you have a ATI video card? How about a ATI DAO listing in add remove programs?

cd

[JBo]

Control Panel-->Add or Remove Programs-->DAO (ATI ver. 3.5)


Do you have a ATI video card? How about a ATI DAO listing in add remove programs?

cd

Yes I have ATI and I saw the DAO listed in the Add/Remove programs and I removed this prior to reinstalling 9.0. This morning, when I booted the PC, the DAO message came up while the desktop was loading - I hadn't even chosen Roxio yet, so I'm wondering if the Windows Installer Database has some incomplete entries in there.

[cdanteek]

If I remember correctly it was more of a problem in version 8.

The forum search function isn't returning hits for DAO, so it is acting up at the moment.

Most are in this forum 'EMC 8 - Install / Uninstall / Update'. There are three threads on the first two pages with a fix. Just don't know/remember if it applies to version 9? Hopefully someone that remembers will step in!

You can Google ATI DAO and get a lot of hits.

Do let us know how you make out.

cd

[Larry]

See if the following post helps:

**** DAO.msi Error Fix
http://forums.support.roxio.com/index.php?showtopic=2334

[JFB]

This worked! I actually went into the EMC8 install forum and found this near the top of the postings. It took care of the problem. Made my way back here to post reply. Thanks for posting suggestions and eventual solution!

John

[cdanteek]

This worked! I actually went into the EMC8 install forum and found this near the top of the postings. It took care of the problem. Made my way back here to post reply. Thanks for posting suggestions and eventual solution!

John

Thanks, for the feedback...

cd