Clicking "Label Disk" returns "Failed to load configuration file" ... I've just received my new Dell Inspiron 1520 with Roxio Creator DE 10.1 preinstalled. I've burned a data disk and appended more data to the disk (DVD) ... everything appears to be working well except the labeling feature. Has anyone else run into this problem with a new computer or new copy of the software?
Thx for any ideas. Bob
3
Roxio Creator De 10.1 Label Program Won't Start
Started by
Bob R.
, Mar 23 2008 04:43 PM
10 replies to this topic
#2
Jim_Hardin
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Posted 24 March 2008 - 02:32 AM
It is a Dell OEM program and none of us have ever seen one…
Your support comes from Dell, ask them to walk you through a Repair or Reinstall.
Your support comes from Dell, ask them to walk you through a Repair or Reinstall.
#3
Bob R.
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Posted 24 March 2008 - 02:14 PM
QUOTE (Jim_Hardin @ Mar 24 2008, 02:32 AM) <{POST_SNAPBACK}>
It is a Dell OEM program and none of us have ever seen one…
Your support comes from Dell, ask them to walk you through a Repair or Reinstall.
Your support comes from Dell, ask them to walk you through a Repair or Reinstall.
Thx Jim, so you speak for everyone in the forum? I'd bet there are other Dell customers out there using Roxio products. BTW my software suggests asking in this forum ... the software was built by Roxio/Sonic.
#4
grandpabruce
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Posted 24 March 2008 - 02:49 PM
QUOTE (Bob R. @ Mar 24 2008, 05:14 PM) <{POST_SNAPBACK}>
Thx Jim, so you speak for everyone in the forum? I'd bet there are other Dell customers out there using Roxio products. BTW my software suggests asking in this forum ... the software was built by Roxio/Sonic.
The problem is, you have a stripped down version, and most of the folks who have Dell versions, have upgraded to the real deal.
Most of the folks, who help in these forums, don't have the junk versions, so can't offer any help, except to advise contacting Dell.
BTW, you are lucky as hell to have been able to post to the crap Invision board. It has been bad for the past 4 days.
Life is good!
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GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#5
Jim_Hardin
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Posted 25 March 2008 - 02:23 AM
No Bob, you are the First to post with the Dell OEM 10.1.
You may think you were brushed off but would you prefer I make a suggestion that is untried for that version and could potentially disable your PC???
Would you be happy with losing your HD?
Now call Dell and do what I suggested!
You may think you were brushed off but would you prefer I make a suggestion that is untried for that version and could potentially disable your PC???
Would you be happy with losing your HD?
Now call Dell and do what I suggested!
#6
Surya
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Posted 30 May 2008 - 12:49 PM
QUOTE (Jim_Hardin @ Mar 24 2008, 02:32 AM) <{POST_SNAPBACK}>
It is a Dell OEM program and none of us have ever seen one…
Your support comes from Dell, ask them to walk you through a Repair or Reinstall.
Your support comes from Dell, ask them to walk you through a Repair or Reinstall.
I am facing a similar problem with starting Label Disc too. Clicking Label Disc returns: "Failed to load configuration file"
My laptop is a Dell Inspiron 1525 that came with Roxio Creator DE 10.1 preinstalled.
BTW, all else with RC DE 10.1, so far, is working fine... or atleast, I haven't encountered any other issues yet.
- DellTM InspironTM 1525
- Intel® CoreTM 2 Duo Processor T7250, 2.0 GHz, 2MB Cache, 800 MHz FSB
- Intel® 965GM Chipset
- 3GB Dual-channel 667MHz DDR2 SDRAM
- Intel® Integrated Graphics Media Accelerator X3100
- Internal 8X max DVD+/-RW Drive with DVD+R double layer write capability - TSSTcorp DVD+-RW TS-L632H ATA Device
- Preinstalled Roxio Creator DE 10.1
- Genuine Windows Vista® Home Premium - with AERO experience / Service Pack 1
#7
ogdens
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Posted 30 May 2008 - 01:39 PM
QUOTE (Surya @ May 30 2008, 04:49 PM) <{POST_SNAPBACK}>
I am facing a similar problem with starting Label Disc too. Clicking Label Disc returns: "Failed to load configuration file"
My laptop is a Dell Inspiron 1525 that came with Roxio Creator DE 10.1 preinstalled.
BTW, all else with RC DE 10.1, so far, is working fine... or atleast, I haven't encountered any other issues yet.
My laptop is a Dell Inspiron 1525 that came with Roxio Creator DE 10.1 preinstalled.
BTW, all else with RC DE 10.1, so far, is working fine... or atleast, I haven't encountered any other issues yet.
Re-read post #2.
#8
later
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Posted 27 July 2008 - 04:01 AM
I am facing a similar problem with starting Label Disc too. Clicking Label Disc returns: "Failed to load configuration file"
My laptop is a Dell Inspiron 1525 that came with Roxio Creator DE 10.1 preinstalled.
My laptop is a Dell Inspiron 1525 that came with Roxio Creator DE 10.1 preinstalled.
#9
Jim_Hardin
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Posted 27 July 2008 - 04:05 AM
QUOTE (later @ Jul 27 2008, 08:01 AM) <{POST_SNAPBACK}>
I am facing a similar problem with starting Label Disc too. Clicking Label Disc returns: "Failed to load configuration file"
My laptop is a Dell Inspiron 1525 that came with Roxio Creator DE 10.1 preinstalled.
My laptop is a Dell Inspiron 1525 that came with Roxio Creator DE 10.1 preinstalled.
Read Post 2, sorry…
#10
Steve NJ
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Posted 04 December 2008 - 10:18 PM
Has any Dell owner gotten a solution to this problem? I have uninstalled and reinstalled this program twice, using all the arduous suggestions for uninstalling. I do not wish to go through that again.
If this Dell-imprinted version does not work with the labeler, would someone please let me know, so I can decide whether to get the version from the Roxio site.
If this Dell-imprinted version does not work with the labeler, would someone please let me know, so I can decide whether to get the version from the Roxio site.
#11
Jim_Hardin
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Posted 05 December 2008 - 03:04 AM
You’re the first poster in 4 months. This is not a Roxio problem, they provided Dell with what Dell contracted for, so there is nothing to fix.
Contact Dell, perhaps they have rethought this and have an update. – Let us know what you find.
My personal solution is that I format a new PC on arrival and install only the Retail versions of the Programs I have purchased.
Contact Dell, perhaps they have rethought this and have an update. – Let us know what you find.
My personal solution is that I format a new PC on arrival and install only the Retail versions of the Programs I have purchased.
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