I bought the CD and tried to install it and got a message saying that the integrity of the product was corrupt or something....And tech support on roxio is a JOKE. They want to charge you for the phone call which doesnt even garuntee you get anything resolved...Im about to send it back, but I love photosuite 4 so much and theres nothing else out there like it, I might just buy one on ebay...Can anyone help me though???
1
So Annoying
Started by
footfoot
, Apr 04 2008 02:37 PM
3 replies to this topic
#2
myguggi
-
- Digital Guru
-
- 18,380 posts
Digital Guru
- Gender:Male
Posted 04 April 2008 - 03:05 PM
QUOTE (footfoot @ Apr 4 2008, 06:37 PM) <{POST_SNAPBACK}>
I bought the CD and tried to install it and got a message saying that the integrity of the product was corrupt or something....And tech support on roxio is a JOKE. They want to charge you for the phone call which doesnt even garuntee you get anything resolved...Im about to send it back, but I love photosuite 4 so much and theres nothing else out there like it, I might just buy one on ebay...Can anyone help me though???
The subject says Photosuite 8 but you are posting in the Photosuite 5 forum
Which one do you have?
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
#3
Customer
-
- Members
-
- 4 posts
Newbie
Posted 07 April 2008 - 06:30 PM
I bought the CD as well and had the same problem. The only solution was to call Customer Service and have them refund my money. All attempts at getting technical support on-line have been to no avail. I was even stupid enough to try buying a 2nd disk, thinking it may have just been a bad disk. When the same thing happened, I had to call Customer Service again. They almost made me pay to return it before getting a refund, but fortunately when I talked to a supervisor I was informed that Sonic had changed their policy. I, too, am annoyed!! I know this is a Photosuite 5 thread, but there isn't one for Photosuite 8 and found I had the same problems. Let me know if you find a solution besides a refund.
#4
myguggi
-
- Digital Guru
-
- 18,380 posts
Digital Guru
- Gender:Male
Posted 07 April 2008 - 07:42 PM
QUOTE (Customer @ Apr 7 2008, 10:30 PM) <{POST_SNAPBACK}>
I bought the CD as well and had the same problem. The only solution was to call Customer Service and have them refund my money. All attempts at getting technical support on-line have been to no avail. I was even stupid enough to try buying a 2nd disk, thinking it may have just been a bad disk. When the same thing happened, I had to call Customer Service again. They almost made me pay to return it before getting a refund, but fortunately when I talked to a supervisor I was informed that Sonic had changed their policy. I, too, am annoyed!! I know this is a Photosuite 5 thread, but there isn't one for Photosuite 8 and found I had the same problems. Let me know if you find a solution besides a refund.
Since you got a refund and thus no longer have the software, a solution is not much good to you.
BTW, Photosuite 8 problems would be covered by the EMC 8 Photo forum
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
