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I tried to send a message to support by clicking "Contact support" at:
http://www.roxio.com/eng/support/contact.html
and all I got was an error message :
"Server Error in '/' Application.
--------------------------------------------------------------------------------
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /eng/support/contact.aspx"
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Support Does Not Work Only get an error mesage
#2
- Digital Guru
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- Group: Digital Guru
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Posted 14 April 2008 - 08:30 AM
QUOTE (Uzhas @ Apr 14 2008, 11:37 AM) <{POST_SNAPBACK}>
I tried to send a message to support by clicking "Contact support" at:
http://www.roxio.com/eng/support/contact.html
and all I got was an error message :
"Server Error in '/' Application.
--------------------------------------------------------------------------------
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /eng/support/contact.aspx"
http://www.roxio.com/eng/support/contact.html
and all I got was an error message :
"Server Error in '/' Application.
--------------------------------------------------------------------------------
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /eng/support/contact.aspx"
Click on the Support icon in the top right of this page, then click Contact Support under Support Resource and then Login
Walt
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#3
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- Group: Members
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Posted 14 April 2008 - 08:44 AM
QUOTE (myguggi @ Apr 14 2008, 08:30 AM) <{POST_SNAPBACK}>
Click on the Support icon in the top right of this page, then click Contact Support under Support Resource and then Login
Tried that but although I could log on to this forum it would not let me log on to support.
#4
- Digital Guru
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- Group: Digital Guru
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Posted 14 April 2008 - 11:14 AM
QUOTE (Uzhas @ Apr 14 2008, 11:44 AM) <{POST_SNAPBACK}>
Tried that but although I could log on to this forum it would not let me log on to support.
I just tried it and it worked by clciking on support at the top right of this page. Your link did get me to a 404 error. Do you have the site blocked in your Browser? Are you getting any notifications to that effect?
I know that problems with the forums are being fixed; perhaps you tried to get in during one of the fixes to the support page..
This post has been edited by sknis: 14 April 2008 - 11:15 AM
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#5
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- Group: Members
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Posted 14 April 2008 - 11:37 PM
QUOTE (sknis @ Apr 14 2008, 11:14 AM) <{POST_SNAPBACK}>
I just tried it and it worked by clciking on support at the top right of this page. Your link did get me to a 404 error. Do you have the site blocked in your Browser? Are you getting any notifications to that effect?
I know that problems with the forums are being fixed; perhaps you tried to get in during one of the fixes to the support page..
I know that problems with the forums are being fixed; perhaps you tried to get in during one of the fixes to the support page..
It worked for me today but my problems have been answered on this forum elsewhere so I did not pursue it. There was one annoying thing. When I got to the support page I could not leave it by clicking, nor by double-clicking, the "back" arrow in my browser.
#6
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- Group: Digital Guru
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Posted 15 April 2008 - 04:42 AM
QUOTE (Uzhas @ Apr 15 2008, 02:37 AM) <{POST_SNAPBACK}>
It worked for me today but my problems have been answered on this forum elsewhere so I did not pursue it. There was one annoying thing. When I got to the support page I could not leave it by clicking, nor by double-clicking, the "back" arrow in my browser.
Sorry, I was able to come back by using the browser back arrow. What browser are you using? If it is IE 7 or Firefox, right click on the "Support" link and open the page in a new tab. I don't remember if that is available in IE 6.
You could also use the little down arrow next to the forward arrow and select one of the recently visited pages.
This post has been edited by sknis: 15 April 2008 - 04:42 AM
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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