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Easy Media 9 Program Won't Re-Open without Re-booting

#1 User is offline   Brittonsneck 

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Posted 16 April 2008 - 04:20 AM

My Easy Media 9 is working OK until I close the program, and then try to re-open it.
I hit the Icon to open the home page and nothing happens. The only way I can get it
to re-open is to shut down and reboot. This just started , the program had been working
fine for over a year.
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#2 User is offline   gi7omy 

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Posted 16 April 2008 - 04:25 AM

Did you add anything new to the computer before this happened? (even MS updates?)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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#3 User is offline   Brittonsneck 

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Posted 16 April 2008 - 04:40 AM

QUOTE (gi7omy @ Apr 16 2008, 04:25 AM) <{POST_SNAPBACK}>
Did you add anything new to the computer before this happened? (even MS updates?)


I have been getting some microsoft updates. I riped the Media 9 out and up it back..
Nothing else has been added..But the Microsoft updates.



QUOTE (Brittonsneck @ Apr 16 2008, 04:38 AM) <{POST_SNAPBACK}>
I have been getting some microsoft updates. I riped the Media 9 out and up it back..
Nothing else has been added..But the Microsoft updates.


I did switch to Nortons 360 a few weeks ago..
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#4 User is offline   gi7omy 

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Posted 16 April 2008 - 04:47 AM

If you removed the suite and re-installed it that could be the problem (bits left over from the previous installation can mess things up). Uninstall and re-install following the instructions here

http://forums.support.roxio.com/index.php?...l=clean+install
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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#5 User is offline   Brittonsneck 

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Posted 16 April 2008 - 04:50 AM



I did switch to Nortons 360 a few weeks ago..
[/quote]

I tried removing update KB948881 , and a box come up saying Roxio 9 may not work with it removed.
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#6 User is offline   Brittonsneck 

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Posted 16 April 2008 - 09:20 AM



I did the list of things. I think I got all of them covered. The home page opened, but when I closed the page,
it still does not want to reopen. I'm going back and dump some more of those windows updates and see
what happens. Thanks
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#7 User is offline   Brittonsneck 

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Posted 16 April 2008 - 01:32 PM


Looks like I'm getting in deeper here as I go. I decided to loadload media 10. After I took 9 out and started to install 10.
Funny things started to happen. 10 unzipped the files. Then Norton Add-on started to re-download in it's own window.

I stopped that window and the install box for media 10 backed it's self out , then closed. Has anyone else had problems
with Norton's 360 ?




QUOTE (gi7omy @ Apr 16 2008, 04:47 AM) <{POST_SNAPBACK}>
If you removed the suite and re-installed it that could be the problem (bits left over from the previous installation can mess things up). Uninstall and re-install following the instructions here

http://forums.support.roxio.com/index.php?...l=clean+install


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#8 User is online   cdanteek 

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Posted 16 April 2008 - 01:37 PM

Shut down your anti virus software whenever you install software...

Part of the clean install procedure "Note: Some anti virus/spyware programs may not be disabled using the steps listed above. You may need to check with your anti virus/spyware vendor on how to temporarily disable it."

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#9 User is offline   Brittonsneck 

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Posted 16 April 2008 - 01:40 PM


I did close it...Tried it twice...I think I'll unload it and see what happens...


QUOTE (cdanteek @ Apr 16 2008, 01:37 PM) <{POST_SNAPBACK}>
Shut down your anti virus software whenever you install software...

Part of the clean install procedure "Note: Some anti virus/spyware programs may not be disabled using the steps listed above. You may need to check with your anti virus/spyware vendor on how to temporarily disable it."

cd


0

#10 User is online   cdanteek 

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Posted 16 April 2008 - 01:51 PM

QUOTE
Then Norton Add-on started to re-download in it's own window.


If Norton is shut down properly you shouldn't hear a peep from it!

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#11 User is offline   Brittonsneck 

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Posted 16 April 2008 - 02:32 PM


I unloaded Norton's, and 10 would not load. Went back and found I had not unloaded their Live Upate part.

I got rid of the live update, and tried 10 install again. media 10 loaded and it's opening and closing like clockwork.





QUOTE (cdanteek @ Apr 16 2008, 01:51 PM) <{POST_SNAPBACK}>
If Norton is shut down properly you shouldn't hear a peep from it!

cd


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#12 User is online   cdanteek 

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Posted 16 April 2008 - 02:36 PM

QUOTE (Brittonsneck @ Apr 16 2008, 04:32 PM) <{POST_SNAPBACK}>
I unloaded Norton's, and 10 would not load. Went back and found I had not unloaded their Live Upate part.

I got rid of the live update, and tried 10 install again. media 10 loaded and it's opening and closing like clockwork.



Excellent, good job! smile.gif

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#13 User is offline   Brittonsneck 

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Posted 17 April 2008 - 03:53 AM

QUOTE (cdanteek @ Apr 16 2008, 02:36 PM) <{POST_SNAPBACK}>
Excellent, good job! smile.gif

cd



I went back and installed Norton Internet Securty. Media 10 is opening and working fine. I suppect it may have been the Norton 360. I ran Media 9 over a year with Norton Internet Sercurty and had no problems. I was pleased Media 9 ran extremely well , no lock ups during that time.

Thanks for the Help
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#14 User is offline   sknis 

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Posted 17 April 2008 - 04:22 AM

QUOTE (Brittonsneck @ Apr 17 2008, 06:53 AM) <{POST_SNAPBACK}>
I went back and installed Norton Internet Securty. Media 10 is opening and working fine. I suppect it may have been the Norton 360. I ran Media 9 over a year with Norton Internet Sercurty and had no problems. I was pleased Media 9 ran extremely well , no lock ups during that time.

Thanks for the Help

I'm not sure why no one has mentioed it; perhaps Norton fixed it. Search this site for a registry item that Norton's One Button (actually registry cleaner) deletes. That has given other people problems.

That causes the program not to open but that would be after the registry cleaner ran; not what you were experiencing.

This post has been edited by sknis: 17 April 2008 - 04:23 AM

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#15 User is online   cdanteek 

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Posted 17 April 2008 - 04:50 AM

Sknis,

Brittonsneck couldn't get the Roxio EMC 10 program installed because of Norton 360 interfering with it.

Here is Brendons post on One Button Checkup... skins is referring to.

cd

This post has been edited by cdanteek: 17 April 2008 - 04:55 AM

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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