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How to restore backups


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#1 moorpheus

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Posted 26 April 2008 - 12:21 PM

I backed up via Record Now in December.  I believe I even paid again in December so I could backup.  Of course, since I backed up the program, I won't know exactly which edition it was until I restore it.

So, I just paid AGAIN for Record Now, so I could restore my backups.  My HD died, but I've been confident because I backed up!

Sadly, I cannot find how to restore in my ew Record Now, and don't want to spend even MORE money to buy another program that doesn's work!   Does anyone know what I should do?  All the DVDs say is  

                         ===========
                            Backup   CD
                            ===========

        This disc is a backup   CD.                          

        Except for this file the contents of this disc must be
        accessed using your backup software.


Sigh.  I'm so frustrated.  I've spent 12 hours on this so far.  I'm not a real happy camper.  But I YEARN for words of wisdom from you all!!

thanks.

Edited by moorpheus, 26 April 2008 - 12:22 PM.


#2 ogdens

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Posted 26 April 2008 - 01:12 PM

QUOTE (moorpheus @ Apr 26 2008, 04:21 PM) <{POST_SNAPBACK}>
I backed up via Record Now in December.  I believe I even paid again in December so I could backup.  Of course, since I backed up the program, I won't know exactly which edition it was until I restore it.

So, I just paid AGAIN for Record Now, so I could restore my backups.  My HD died, but I've been confident because I backed up!

Sadly, I cannot find how to restore in my ew Record Now, and don't want to spend even MORE money to buy another program that doesn's work!   Does anyone know what I should do?  All the DVDs say is  

                         ===========
                            Backup   CD
                            ===========

        This disc is a backup   CD.                          

        Except for this file the contents of this disc must be
        accessed using your backup software.


Sigh.  I'm so frustrated.  I've spent 12 hours on this so far.  I'm not a real happy camper.  But I YEARN for words of wisdom from you all!!

thanks.


Would you please clarify what you mean by " I even paid again in December " and "I just paid AGAIN for Record Now ".

Paid who ?.



#3 moorpheus

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Posted 08 May 2008 - 02:13 AM

QUOTE (ogdens @ Apr 26 2008, 01:12 PM) <{POST_SNAPBACK}>
Would you please clarify what you mean by " I even paid again in December " and "I just paid AGAIN for Record Now ".

Paid who ?.
  I paid Roxio.

I'd really like to restore my data.  Can you help me?  

I have about a dozen DVDs which I backed up via Record Now (I believe) and I haven't a clue what edition it was becauseI can't restore anything.  I didn't want to simply back up, I want to access too!  <g>

Apparently the new versions won't restore from a different version -- and there is no information I can find about how to restore, only how to backup!

I have written to Roxio but they neither reply nor acknowledge my email.

#4 moorpheus

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Posted 15 May 2008 - 05:42 PM

I guess the lack of any answer means that, while one can buy Roxio to back up stuff -- and it WILL back it up, Roxio will not and cannot restore the information backed up.  I guess a class action suit would be necessary about now.

Interesting.

QUOTE (moorpheus @ May 8 2008, 02:13 AM) <{POST_SNAPBACK}>
I paid Roxio.

I'd really like to restore my data.  Can you help me?  

I have about a dozen DVDs which I backed up via Record Now (I believe) and I haven't a clue what edition it was becauseI can't restore anything.  I didn't want to simply back up, I want to access too!  <g>

Apparently the new versions won't restore from a different version -- and there is no information I can find about how to restore, only how to backup!

I have written to Roxio but they neither reply nor acknowledge my email.



#5 gi7omy

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Posted 15 May 2008 - 06:31 PM

Don't you have the original program that you used to do the backup?

It's scarcely the fault of anyone either here or at Roxio if you lost or mislaid that
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

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#6 John at Roxio

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Posted 15 May 2008 - 07:12 PM

QUOTE (moorpheus @ May 8 2008, 04:13 AM) <{POST_SNAPBACK}>
I paid Roxio.

I'd really like to restore my data.  Can you help me?  

I have about a dozen DVDs which I backed up via Record Now (I believe) and I haven't a clue what edition it was becauseI can't restore anything.  I didn't want to simply back up, I want to access too!  <g>

Apparently the new versions won't restore from a different version -- and there is no information I can find about how to restore, only how to backup!

I have written to Roxio but they neither reply nor acknowledge my email.


We don't have email support but we do have web-tickets.  Did your web-ticket receive no response?  Is it possible your email program is filtering out responses from us as junk?

Here is our web-ticket system, just in case you were trying to reach us via email directly:
http://selfserve.roxio.com/

#7 firenhancer

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Posted 16 May 2008 - 06:18 AM

QUOTE (moorpheus @ Apr 26 2008, 08:21 PM) <{POST_SNAPBACK}>
I backed up via Record Now in December.  I believe I even paid again in December so I could backup.  Of course, since I backed up the program, I won't know exactly which edition it was until I restore it.

So, I just paid AGAIN for Record Now, so I could restore my backups.  My HD died, but I've been confident because I backed up!

Sadly, I cannot find how to restore in my ew Record Now, and don't want to spend even MORE money to buy another program that doesn's work!   Does anyone know what I should do?  All the DVDs say is  

                         ===========
                            Backup   CD
                            ===========

        This disc is a backup   CD.                          

        Except for this file the contents of this disc must be
        accessed using your backup software.


Sigh.  I'm so frustrated.  I've spent 12 hours on this so far.  I'm not a real happy camper.  But I YEARN for words of wisdom from you all!!

thanks.


I'm not quite sure what you mean when you say you used RecordNow. But my guess is you have used DLA (packet writing) which requires the disc to be closed before it can be read on any othe computer or have DLA installed on the system in question. Using other parts of data program in RecordNow creates a standard ISO CD readable across the board.

I suggest findout what version you currently own and if it does have DLA as a component. Current versions of RN does not include DLA any more. In such a case, you may want to try using 3rd party app like ISOBuster or CDroller to extract the contents of the disc created by DLA or any other packet writing product.



#8 moorpheus

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Posted 15 June 2008 - 07:01 AM

QUOTE (gi7omy @ May 15 2008, 06:31 PM) <{POST_SNAPBACK}>
Don't you have the original program that you used to do the backup?

It's scarcely the fault of anyone either here or at Roxio if you lost or mislaid that


That's an interesting concept.  But it's kind of a conundrum.  I had downloaded the Roxio program to my drive which is now dead.  I didn't know that Roxio would not support restoration in the future.  And I wasn't advised that backing up via Roxio to my DVD would also require that I back up that edition of Roxio to my DVDs also, so that I could restore.

I guess it was ignorance, that, since I could copy music to a CD or DVD and play it on other computers or, indeed, even on auto cd players without my copying Roxio to those CDs, that backing up would be a similar process.

And it's interesting that it doesn't bother anyone at Roxio or on this forum.  And no one seems to have a solution, so I have been, in pluperfect subjunctive, SCROD.

Of course, I will not use Roxio to backup anything ever again, because, whether or not I'm technically-legally correct (ignorance is no defense), I believe I am ethically and morally correct, and that Roxio "did me wrong"



#9 lynn98109

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Posted 15 June 2008 - 07:40 AM

You'd better not use any other backup program, either, because they all work the same way.

To run a computer, you need an operating system of some kind, however small it may be.  That's what the boot floppy or boot CD is - and to run a disaster restore program, you need the appropriate boot floppy or CD to launch it.

Doesn't matter if it's Norton Ghost, or Roxio's BUMP, or whatever.

And anything downloaded, just like your docs and anything else you want to keep long-term, should be backed up ... doing it a couple of ways doesn't hurt - I recently lost a Hard Drive I used for storage (lost in the sense it's just junk that rattles now), so hopefully the CD-Rs and DVD/R will have the .docs, .jpgs, etc successfully stored.

Oh - if you used Packet-Writing (Roxio's Drag2Disc, Sonic's DLA, Nero's InCD, etc) - it may be ok for something like moving files from one computer to another when the original is safely on the originating drive - but Packet-Writing is NOT a workable long-term method.  If you want to KEEP the data, NEVER format the disc.  RW media is also not for long-term storage, and using the two together loses the data faster.

You  haven't given enough info to tell if you used a backup recovery program or Packet-Writing.

Lynn

PS: when I say backed up to CD-Rs and DVD-Rs, I mean "using DataDisc", NOT using SimpleBackUP or any other program that says "back up".

Edited by lynn98109, 15 June 2008 - 11:47 AM.
add PS


#10 gi7omy

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Posted 15 June 2008 - 11:16 AM

No matter what program you use for backing up, whether it be Roxio, Ghost, Drive Image or whatever - you really NEED the original installation to access the data - nothing else will work
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


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1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
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#11 d_deweywright

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Posted 17 June 2008 - 09:18 AM

QUOTE (moorpheus @ Jun 15 2008, 11:01 AM) <{POST_SNAPBACK}>
That's an interesting concept.  But it's kind of a conundrum.  I had downloaded the Roxio program to my drive which is now dead.  I didn't know that Roxio would not support restoration in the future.  And I wasn't advised that backing up via Roxio to my DVD would also require that I back up that edition of Roxio to my DVDs also, so that I could restore.

I guess it was ignorance, that, since I could copy music to a CD or DVD and play it on other computers or, indeed, even on auto cd players without my copying Roxio to those CDs, that backing up would be a similar process.

And it's interesting that it doesn't bother anyone at Roxio or on this forum.  And no one seems to have a solution, so I have been, in pluperfect subjunctive, SCROD.

Of course, I will not use Roxio to backup anything ever again, because, whether or not I'm technically-legally correct (ignorance is no defense), I believe I am ethically and morally correct, and that Roxio "did me wrong"

Unfortunately, writing the backup image/files is only half of the job.  Every backup application I'm aware of, BUMP, Ghost, True Image, etc. also require that you create the emergency restore media, whether that's a set of diskettes, or a bootable CD, or whatever it is.  Most applications are also very good at reminding you to do this, or at least making it very obvious that you need to do it.  And in my estimation, even if you do both of those things, write the backup and create the restore media, it's still no good unless you've tested it to make sure you're system will start with the restore media, and that it can then read the backup image/files you've created.

The only exception is making a file-level backup, in which case, you need an install Operating System to "restore" the files, so even there you need the media that will allow you to reinstall your OS.

As you say, "ignorance is no defense" here.  An untested backup strategy is no strategy at all.  unsure.gif
Dave D-W

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