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Blue Green Line Down The "my Menu" When Burning A Dvd


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#1 Sblackheart

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Posted 27 April 2008 - 12:20 PM

I am burning a DVD using "Create DVD" in Roxio number 9's program. The "MY MENU" page always has blue-green-yellow lines right down the middle of the screen. It doesn't affect the quality of the movie so far, but today, while burning a movie, I get a blue line down the middle of the movie. The movie, when I play it in Windows Media Player, doesn't have a blue line down it. I have uninstalled Roxio 9 and reinstalled it, but the same movie has a blue line, and I still have the green-yellow-blue lines in My MENU screen.
Does anyone know why I have a messed up MY MENU page, or what is causing the blue line in the middle of the movie, when I am recording it?
Thanks in advance.

#2 grandpabruce

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Posted 27 April 2008 - 01:40 PM

QUOTE (Sblackheart @ Apr 27 2008, 03:20 PM) <{POST_SNAPBACK}>
I am burning a DVD using "Create DVD" in Roxio number 9's program. The "MY MENU" page always has blue-green-yellow lines right down the middle of the screen. It doesn't affect the quality of the movie so far, but today, while burning a movie, I get a blue line down the middle of the movie. The movie, when I play it in Windows Media Player, doesn't have a blue line down it. I have uninstalled Roxio 9 and reinstalled it, but the same movie has a blue line, and I still have the green-yellow-blue lines in My MENU screen.
Does anyone know why I have a messed up MY MENU page, or what is causing the blue line in the middle of the movie, when I am recording it?
Thanks in advance.


It could be more than one thing.  First, update the drivers for your video card.  If that doesn't work, try software rendering.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#3 Sblackheart

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Posted 27 April 2008 - 03:27 PM

QUOTE (grandpabruce @ Apr 27 2008, 01:40 PM) <{POST_SNAPBACK}>
It could be more than one thing.  First, update the drivers for your video card.  If that doesn't work, try software rendering.

How do I update the drivers for my video card? I get all the 'windows updates.'
I went to "properties" on my desktop and checked the 'settings' and it only mentions a 'plug and play monitor.' I have a laptop, dell media xp.

I have G-spot that I use to 'check' my videos before burning. I tried that on the file and it didn't affect it any (the blue line is still there).
Thanks for responding, though.

Edited by Sblackheart, 27 April 2008 - 03:34 PM.


#4 grandpabruce

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Posted 27 April 2008 - 03:36 PM

QUOTE (Sblackheart @ Apr 27 2008, 06:27 PM) <{POST_SNAPBACK}>
How do I update the drivers for my video card? I get all the 'windows updates.'
I went to "properties" on my desktop and checked the 'settings' and it only mentions a 'plug and play monitor.' I have a laptop, dell media xp.

I have G-spot that I use to 'check' my videos before burning. I tried that on the file and it didn't affect it any (the blue line is still there).
Thanks for responding, though.


Windows doesn't update your video card.  If there is an update, through Windows, it is old.  Go to the video card manufacutrer's website, download it, and follow their instructions for installing.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#5 Sblackheart

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Posted 08 May 2008 - 02:36 AM

QUOTE (Sblackheart @ Apr 27 2008, 03:27 PM) <{POST_SNAPBACK}>
How do I update the drivers for my video card? I get all the 'windows updates.'
I went to "properties" on my desktop and checked the 'settings' and it only mentions a 'plug and play monitor.' I have a laptop, dell media xp.

I have G-spot that I use to 'check' my videos before burning. I tried that on the file and it didn't affect it any (the blue line is still there).
Thanks for responding, though.


How do I find out my video cards' manufacturer?

#6 cdanteek

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Posted 08 May 2008 - 03:30 AM

QUOTE (Sblackheart @ May 8 2008, 04:36 AM) <{POST_SNAPBACK}>
How do I find out my video cards' manufacturer?



In XP right click the desktop click properties, click the settings tab, click the advanced button at the bottom, now click the adapter tab at the top. Your video card info should be listed there.

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed    
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here.   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)    
13.Click here  Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
  17. Click here Finding Your Computer Specs And Roxio Software Version Number.

#7 ogdens

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Posted 08 May 2008 - 03:33 AM

QUOTE (Sblackheart @ May 8 2008, 06:36 AM) <{POST_SNAPBACK}>
How do I find out my video cards' manufacturer?


Go to (Windows) Start>Run.>Type in dxdiag >select OK> Go to the Display tab. On the left side will be your video information; on the right, will be the driver ID, Version and Date.




#8 sknis

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Posted 08 May 2008 - 04:17 AM

QUOTE (Sblackheart @ Apr 27 2008, 06:27 PM) <{POST_SNAPBACK}>
How do I update the drivers for my video card? I get all the 'windows updates.'
I went to "properties" on my desktop and checked the 'settings' and it only mentions a 'plug and play monitor.' I have a laptop, dell media xp.
I have G-spot that I use to 'check' my videos before burning. I tried that on the file and it didn't affect it any (the blue line is still there).
Thanks for responding, though.


Go to Dell web site (link) to update evrything on your computer including the video "chip".  You probably do not have a stand alone video card.   If you would have given us the model number, we could have helped you find the updates.

Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.

PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#9 cdanteek

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Posted 08 May 2008 - 04:28 AM

QUOTE
How do I find out my video cards' manufacturer?


QUOTE
If you would have given us the model number, we could have helped you find the updates.


I thought Sblackheart, was asking how to find out that information to post. Maybe I read it wrong.... mellow.gif

cd


cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed    
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here.   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)    
13.Click here  Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
  17. Click here Finding Your Computer Specs And Roxio Software Version Number.

#10 sknis

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Posted 08 May 2008 - 04:35 AM

QUOTE (cdanteek @ May 8 2008, 07:28 AM) <{POST_SNAPBACK}>
I thought Sblackheart, was asking how to find out that information to post. Maybe I read it wrong.... mellow.gif

cd


Model number of the computer  rolleyes.gif; not of the chip.

Thanks for clarifing my comment though.  Sblackheart may have read it the same as you. (or I was reading the posts thinking that (s)he was looking for the video card model.

It is also confusing since the OP originally stated that the Op had a Dell Laptop but then later refered to "desk top".  I think the OP was refering to the Windows Desktop Screen.

Edited by sknis, 08 May 2008 - 04:37 AM.

Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.

PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#11 Sblackheart

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Posted 09 May 2008 - 01:58 PM

QUOTE (sknis @ May 8 2008, 04:35 AM) <{POST_SNAPBACK}>
Model number of the computer  rolleyes.gif; not of the chip.

Thanks for clarifing my comment though.  Sblackheart may have read it the same as you. (or I was reading the posts thinking that (s)he was looking for the video card model.

It is also confusing since the OP originally stated that the Op had a Dell Laptop but then later refered to "desk top".  I think the OP was refering to the Windows Desktop Screen.


It's a Mobile Intel 9456GM Express Chipset Family

Now that I know this, can you helpful people help me? I have  a Dell Inspirion E1705 Media laptop.
Thanks for all the help so far!

#12 grandpabruce

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Posted 09 May 2008 - 02:04 PM

QUOTE (Sblackheart @ May 9 2008, 04:58 PM) <{POST_SNAPBACK}>
It's a Mobile Intel 9456GM Express Chipset Family

Now that I know this, can you helpful people help me? I have  a Dell Inspirion E1705 Media laptop.
Thanks for all the help so far!


Go to Intel's website, and look to see if there are updated drivers for that chipset.  Some video chipsets in laptops, can't handle the software.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#13 sknis

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Posted 10 May 2008 - 03:25 AM

QUOTE (Sblackheart @ May 9 2008, 04:58 PM) <{POST_SNAPBACK}>
It's a Mobile Intel 9456GM Express Chipset Family

Now that I know this, can you helpful people help me? I have  a Dell Inspirion E1705 Media laptop.
Thanks for all the help so far!


To help re: your issue, here is some reading, including a problem similar to yours:

Search Result for your laptop.

Similar issue.

All about drivers
Upgrading the video chip

I think your 1705 comes with two different names so I could not find the specific driver for your laptop.  You can log on and put in your service number and it will give you the options or you can have a Dell program scan your computer to find the drivers.  Make sure you follow all the instructions.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.

PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#14 Sblackheart

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Posted 10 May 2008 - 04:30 AM

QUOTE (sknis @ May 10 2008, 03:25 AM) <{POST_SNAPBACK}>
To help re: your issue, here is some reading, including a problem similar to yours:

Search Result for your laptop.

Similar issue.

All about drivers
Upgrading the video chip

I think your 1705 comes with two different names so I could not find the specific driver for your laptop.  You can log on and put in your service number and it will give you the options or you can have a Dell program scan your computer to find the drivers.  Make sure you follow all the instructions.



OOPs   it's a 945 GM.
Now I've reinstalled the driver from my CD. I downloaded the file from Intel but the setup mode has an error when I try to install!  mad.gif What's up with that? It says that the file must come from the Manufacturer! It does, so I don't know why I get the error!? CRAZY. HEre is the message I get: The driver being installed is not validated for this computer.
Just from the CD though, it hasn't affected the blue-green lines down My MENU on Roxio.

Edited by Sblackheart, 10 May 2008 - 04:55 AM.


#15 sknis

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Posted 10 May 2008 - 05:16 AM

QUOTE (Sblackheart @ May 10 2008, 07:30 AM) <{POST_SNAPBACK}>
OOPs   it's a 945 GM.
Now I've reinstalled the driver from my CD. I downloaded the file from Intel but the setup mode has an error when I try to install!  mad.gif What's up with that? It says that the file must come from the Manufacturer! It does, so I don't know why I get the error!? CRAZY. HEre is the message I get: The driver being installed is not validated for this computer.
Just from the CD though, it hasn't affected the blue-green lines down My MENU on Roxio.


That chip set is used on both desk tops and laptops.  The laptop manufacturer modified the chip set to work with the power settings of the laptop computer.  Because of that you must download any updated drivers from the computer manufacturer's web site.

That's why I posted all the Dell information.  huh.gif

Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.

PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#16 Sblackheart

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Posted 10 May 2008 - 11:41 AM

I'm with you now! Sorry I wasn't understanding what you meant.
Thanks for all the info! wink.gif

#17 Sblackheart

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Posted 13 June 2008 - 04:13 PM

QUOTE (Sblackheart @ May 10 2008, 11:41 AM) <{POST_SNAPBACK}>
I'm with you now! Sorry I wasn't understanding what you meant.
Thanks for all the info! wink.gif

OK, so my computer crashed again and had to do another re-install of all my media drivers. I still have the line down the "MY MENU" page, and it's burning that way on the actual DVDs that I'm burning. It's rather annoying to watch a movie with a green line down the center. Any other advice?
Thanks!




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