51 replies to this topic

[nvslater]

TReid everthing

[Brendon]

There is something wrong with "the file". Get another copy of it.

[nvslater]

There is something wrong with "the file". Get another copy of it.

I will go backwards in the burn process. The last thing I see is "The disk cannot be mounted to verify the files that were burned." However the file was burned. I had opened the psd file and saved it to desktop as jpeg, before I started.
  Next from the begging this time; I tried 5 jpeg files, when I add a file, a screen flashes (Cant tell what it says) and the file is added. This time I selected Test and Wright; the test completes, but the program stops and I get the "error trying to open file."
   Next I tried to wright only as far as I can tell the program did not validate, but it did wright, but it did not mount. It did burn the files.
   Next tried to burn the same files (psd) that I could not burn before; when I click Add, nothing happens, I drag and drop the files to the Project Window. Burn with wright only; it does not validate; it wrights; it closes session; will not mount; completes and ejects disk; the files are burned.

[Brendon]

Hi,

You're not giving me much information. Can we start from the beginning, please? Please answer these questions.

1. Is your burner reading discs okay?
2. What program in the EMC 9 suite are you trying to burn a disc with?
3. What sort of a disc are you trying to burn? (CD, DVD, write-once, rewriteable?)
4. Did you format the disc first?
5. What type of output disc are you trying to make? (data disc, video DVD, audio?)
6. Please describe the steps you take to do this, starting from the beginning of the attempt to burn.
7. How large (in bytes) is the file you try to burn?
8. Have you ever done this successfully before?

[nvslater]

Hi,

You're not giving me much information. Can we start from the beginning, please? Please answer these questions.

1. Is your burner reading discs okay?
2. What program in the EMC 9 suite are you trying to burn a disc with?
3. What sort of a disc are you trying to burn? (CD, DVD, write-once, rewriteable?)
4. Did you format the disc first?
5. What type of output disc are you trying to make? (data disc, video DVD, audio?)
6. Please describe the steps you take to do this, starting from the beginning of the attempt to burn.
7. How large (in bytes) is the file you try to burn?
8. Have you ever done this successfully before?

1) Burner (Plextor PX-708UF) reads ok
2) Creator Classic
3) DVD (Verbatim Ultralife Gold Archival Grade DVD-R)wright once
4) No
5) data
6) As described above, I have tried several different ways. Appears that there is a problem Validating; testing; verifing. Normally (As I remember) 1) Import psd files from external hard disk (WD Netcenter) 2)Drag the folder with 500 pictures in it to the project window. 3) Burn. Settings; validate; test and wright.
7) During the test above, the files are 10 to 20 meg. Normally I burn over 4.2 gig, including 500 pictures, usually around 9 meg each
8) Yes, 16 times and then run a slide show to check the dvd. The last time was 2 weeks ago. Then Developed a comflick with a part of easy creator 6, that was not removed during the first install of creator 9. Followed roxio procedure to uninstall and then reinstalled. Has not worked right since
  I am very happy to give you any infomation you want, but I may not understand what you need.

[nvslater]

1) Burner (Plextor PX-708UF) reads ok
2) Creator Classic
3) DVD (Verbatim Ultralife Gold Archival Grade DVD-R)wright once
4) No
5) data
6) As described above, I have tried several different ways. Appears that there is a problem Validating; testing; verifing. Normally (As I remember) 1) Import psd files from external hard disk (WD Netcenter) 2)Drag the folder with 500 pictures in it to the project window. 3) Burn. Settings; validate; test and wright.
7) During the test above, the files are 10 to 20 meg. Normally I burn over 4.2 gig, including 500 pictures, usually around 9 meg each
8) Yes, 16 times and then run a slide show to check the dvd. The last time was 2 weeks ago. Then Developed a comflick with a part of easy creator 6, that was not removed during the first install of creator 9. Followed roxio procedure to uninstall and then reinstalled. Has not worked right since
  I am very happy to give you any infomation you want, but I may not understand what you need.

   I have also tried to install creator to a drive that has never had a burning program installed. It reacts the same.

[nvslater]

I have also tried to install creator to a drive that has never had a burning program installed. It reacts the same.

It appears to me that I can burn a file or files ok as long as I don't try to test first and don't expect to validate, or verify.

[Brendon]

Okay, I think I have the situation now:

-you are trying to burn PSD files to a data DVD. You've done it previously, and indications are that your burner is fine.
-you had some sort of conflict with some remnant of version 6 a couple of weeks ago, uninstalled and reinstalled V9. It hasn't worked properly since.
-If you set your system to test before the burn you get 'Error while trying to open the file' and the program stops
-If you set it to 'not test' it will write the disc, but ejects after the burn and won't do a verify operation

Have I got it right? If not, please correct the part that I got wrong.

Okay, the cure isn't obvious to me yet. If you did a full clean uninstall, trimming out registry keys and all that stuff, EMC 9 should have reinstalled nicely and be working properly.  Did you do that complicated clean uninstall, or just an ordinary uninstall through the Control Panel??

How long did EMC 9 work before it got tangled with that old bit of Version 6?? If it was going to get tangled with part of 6, that should have happened right at the start and not after a while, so what happened to your system which set that conflict off?? Is it still being interfered with by some other program? Did you install anything just before the conflict with 6, which might have changed things and be causing the trouble?

If you can't point your finger at something which might have caused the problem, the only thing I can suggest here is to uninstall 9 again through the Control Panel, and then do the clean uninstall procedure that Roxio suggest. After that, carefully reinstall EMC 9 with no other programs running, noting any error messages, and then see if it has been made to behave.

The clean uninstall procedure is listed here (click link) in the KnowledgeBase.

Regards,
Brendon

[nvslater]

Okay, I think I have the situation now:

-you are trying to burn PSD files to a data DVD. You've done it previously, and indications are that your burner is fine.
-you had some sort of conflict with some remnant of version 6 a couple of weeks ago, uninstalled and reinstalled V9. It hasn't worked properly since.
-If you set your system to test before the burn you get 'Error while trying to open the file' and the program stops
-If you set it to 'not test' it will write the disc, but ejects after the burn and won't do a verify operation

Have I got it right? If not, please correct the part that I got wrong.

Okay, the cure isn't obvious to me yet. If you did a full clean uninstall, trimming out registry keys and all that stuff, EMC 9 should have reinstalled nicely and be working properly.  Did you do that complicated clean uninstall, or just an ordinary uninstall through the Control Panel??

How long did EMC 9 work before it got tangled with that old bit of Version 6?? If it was going to get tangled with part of 6, that should have happened right at the start and not after a while, so what happened to your system which set that conflict off?? Is it still being interfered with by some other program? Did you install anything just before the conflict with 6, which might have changed things and be causing the trouble?

If you can't point your finger at something which might have caused the problem, the only thing I can suggest here is to uninstall 9 again through the Control Panel, and then do the clean uninstall procedure that Roxio suggest. After that, carefully reinstall EMC 9 with no other programs running, noting any error messages, and then see if it has been made to behave.

The clean uninstall procedure is listed here (click link) in the KnowledgeBase.

Regards,
Brendon

You got it right. 9 worked for 2 years. Dont know why it acted up.
I have made several installs of 9, on several different hard drives. One of those drives was new and never had a burning program installed before.
  I have followed the uninstall procedure and still found remnants when I ran a search. All these things in vain.
There is one thing, when I try to install 9, the install disk does not start auto. I go to my computer and select the setup.exe Their are other files that deal with the windows installer, but they say they are the wrong OS, when I click them and wont run.

[Brendon]

There's still no clear cause for this strange behavior that's showing itself yet. I'll get the little things out of the way first.

-if your Autorun has been turned off, setup.exe is the file on the installer CD to run manually. To turn that back on, go to My Computer and right-click the DVD drive, select Properties and adjust the settings in Autoplay. [You are running in XP ??]

-you say you've followed the uninstall procedure, but still found "remnants". Was that the full, clean uninstall as shown in that link? What sort of remnants did you find after that?

-you mentioned you have installed EMC9 on other hard drives. Were they in different systems, and did they all show these 'no test, eject the disc, no verify' symptoms after installation?
OR were they all connected to the same system that you're still having trouble with?

-can you think of anything - installs, uninstalls, updates - which happened around the time but before the software went bad?

Regards,
Brendon

[nvslater]

There's still no clear cause for this strange behavior that's showing itself yet. I'll get the little things out of the way first.

-if your Autorun has been turned off, setup.exe is the file on the installer CD to run manually. To turn that back on, go to My Computer and right-click the DVD drive, select Properties and adjust the settings in Autoplay. [You are running in XP ??]

-you say you've followed the uninstall procedure, but still found "remnants". Was that the full, clean uninstall as shown in that link? What sort of remnants did you find after that?

-you mentioned you have installed EMC9 on other hard drives. Were they in different systems, and did they all show these 'no test, eject the disc, no verify' symptoms after installation?
OR were they all connected to the same system that you're still having trouble with?

-can you think of anything - installs, uninstalls, updates - which happened around the time but before the software went bad?

Regards,
Brendon

I have 3 computers on a network, but each can be disconnected from the network. I have tried on and off network. One computer has a new drive, I installed creator to that drive. Always the same behavior.

[Brendon]

Did you install the software on three separate systems, and if so did they all show these 'no test, eject the disc, no verify' symptoms after installation?

What I'm getting at, is if you're always booting on the same C: and installing the software to different internal or network drives, then where the software is stored means little if it's always run in the same system or software environment and we'd expect it to always behave the same. It's likely down to some software quirk on that system.

However if you have installed it on three different systems in your LAN and it misbehaved identically in each of the three systems, then I would be suspecting that it's caused by something - perhaps Operating System updates or AV or some program - that you're running on all three systems.

Regards,
Brendon

[nvslater]

Did you install the software on three separate systems, and if so did they all show these 'no test, eject the disc, no verify' symptoms after installation?

What I'm getting at, is if you're always booting on the same C: and installing the software to different internal or network drives, then where the software is stored means little if it's always run in the same system or software environment and we'd expect it to always behave the same. It's likely down to some software quirk on that system.

However if you have installed it on three different systems in your LAN and it misbehaved identically in each of the three systems, then I would be suspecting that it's caused by something - perhaps Operating System updates or AV or some program - that you're running on all three systems.

Regards,
Brendon

The three machines are on the same network, but can be run seperately(A-B switches). Dont know what AV is. I can check the new drive for likeness

[nvslater]

The three machines are on the same network, but can be run seperately(A-B switches). Dont know what AV is. I can check the new drive for likeness

Tried the new drive; not connected to network; the only programs installed are the ones that come with windows xp pro and typical installation of roxio; validate and verify deselected; test and wright selected. Same error after trying to test (there was an error while trying to open the file).

[Brendon]

AV is anti-virus.

You still haven't told me if you've installed the software on three different machines, or just installed it to three different drives running on the same machine or network. But either way it worked for two years, and I don't know why it acted up, either.

The program does not have a sunset timer in it to stop it working after a certain time, so something must have happened to your system to break it. Something added, updated, or removed. I've not seen this happen before so I can't point you at something and say "That'll be it". Unless you can think of what might have been changed, I'm afraid I've run out of guesses.

I'm sorry, but unless you can pick what might have changed and broken the software, it looks as if you are going to have to write without testing first.

Regards,
Brendon

[nvslater]

AV is anti-virus.

You still haven't told me if you've installed the software on three different machines, or just installed it to three different drives running on the same machine or network. But either way it worked for two years, and I don't know why it acted up, either.

The program does not have a sunset timer in it to stop it working after a certain time, so something must have happened to your system to break it. Something added, updated, or removed. I've not seen this happen before so I can't point you at something and say "That'll be it". Unless you can think of what might have been changed, I'm afraid I've run out of guesses.

I'm sorry, but unless you can pick what might have changed and broken the software, it looks as if you are going to have to write without testing first.

Regards,
Brendon

Installed on 3 drives running on 3 machines. The program does not validate or test. I have to have the most reliable burn possible. Guess Ill have to buy another burning program, one with support

[nvslater]

Installed on 3 drives running on 3 machines. The program does not validate or test. I have to have the most reliable burn possible. Guess Ill have to buy another burning program, one with support

The only thing different, is I have to manually start the setup.exe. Remember 1 machine has new drive with only creator and xp-pro

[Brendon]

Installed on 3 drives running on 3 machines. The program does not validate or test. I have to have the most reliable burn possible. Guess Ill have to buy another burning program, one with support

The 'validate' option makes sure the files you've specified to burn are actually on your system and available to burn.

The 'test' option makes sure your system can deliver the data to the burner in a timely manner without buffer underruns - that's all it tests.

EMC 9 is supported by Roxio. You have chosen to come here to a board where customers support each other. You are still free to call Roxio Technical support.

You are also free to buy another program if you want. I don't tell you how you must use your machine.
I would point out though, that you're the only person who has reported this particular problem so it is likely caused by something in your particluar software/hardware environment, and this may show itself with your 'other program' too.

Brendon

[nvslater]

creator 9 will not validate or test before wrighting. there was an error trying to open file.
I am wondering if I have the right settings to burn data dvd. Does anyone have the proper settings?

[malatekid]

Please provide details of what you are trying to do and the application in the Suite that you are using.

Edited by malatekid, 03 February 2008 - 06:28 PM.