I have spent over an hour and a half, downloading and 3 separate attemtpts to load the intial installation of Easy Media Creator Suite 10.
To say that I am frustrated and angry is an understatement. What I would like to type in here are obscene and vulgar words describing my contempt and disgust with the web desginers and software engineers that made the abortion that I have had to endure.
All of my prior experiences with Roxio have been very pleasant. Naturally those have been with the Toast product. Of course installation with that product was easy, clean and swift, without having to download 1.5 GB of ancillary "value added" content. Of course it was easy, it was a Macintosh product.
What is it with Windows programmers that makes them think that "oh, it computing, it has to be difficult."
Why is my experience with this slow, agonizing install process so frustrating? Because it didin't have to be this way. If I spend $100 for a software product, just give me the product without making me endure loading all this other dross.
All I wanted was a good, efficient, and effective CD/DVD burner. With my experience with Toast I thought Roxio would duplicate it with Easy Media Creator. Oh wrong I was!
Is it really the intention of Roxio to piss off customers, or is management and the development staff so ignorant of what they do?
2
Downloading And Installation Hell
Started by
sturner
, May 06 2008 07:53 AM
6 replies to this topic
#2
REDWAGON
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Posted 06 May 2008 - 08:08 AM
Very sorry for your anger sturner, but instead of bad mouthing the Roxio programers and EMC10, you might have given the forum a bit of information as to just what your computer makeup is, some facts as to what were some of the problems you encountered. How do you expect anyone on the forum to help when we have no idea of what "You" might have done that caused the problem. So give us some facts and we will be more than happy to try and help with you installation problems.
Frank...
Frank...
REDWAGON
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
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Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
#3
sturner
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Posted 06 May 2008 - 08:26 AM
QUOTE (REDWAGON @ May 6 2008, 08:08 AM) <{POST_SNAPBACK}>
Very sorry for your anger sturner, but instead of bad mouthing the Roxio programers and EMC10, you might have given the forum a bit of information as to just what your computer makeup is, some facts as to what were some of the problems you encountered. How do you expect anyone on the forum to help when we have no idea of what "You" might have done that caused the problem. So give us some facts and we will be more than happy to try and help with you installation problems.
Frank...
Frank...
As a customer I have an expectation that instructions be given up front as to which downloaded files should be run first for installation, rather than letting me find out by experiementation which is the primary installation file. I also have an expectation that the downloaded files will run correctly, which they did not the first two times.
I also have an expectation that it will take less than the 10 minutes to install and when it does, it won't be asking me to load in "value added" software from Google!
What I did to cause the problem was that I am required to work using Microsoft Windows.
I am an angry customer. And I don't really give two cents who knows it. In fact I am more than willing to tell other customers, or prospective customers what a crappy experience I had.
The third attempt to install was successful, slow, but successful. It still doesn't rectify the initial problems.
#4
Jim_Hardin
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Posted 06 May 2008 - 08:39 AM
Your headed for a long life of disappointments and anger… Lots of luck 
#5
sknis
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Posted 06 May 2008 - 08:51 AM
QUOTE (sturner @ May 6 2008, 11:26 AM) <{POST_SNAPBACK}>
The third attempt to install was successful, slow, but successful. It still doesn't rectify the initial problems.
What did you do the third time to get it to install -- for the benefit of others who may run into an install problem?
Just in case, do not run registry cleaners on that computer until you have set the cleaner to ignore the Roxio keys. There is a specific key; search this site.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#6
REDWAGON
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Posted 06 May 2008 - 10:35 AM
"The third attempt to install was successful, slow, but successful"
Glad to hear you got it installed correctly. Third time is a charm as they say !!
Frank...
Glad to hear you got it installed correctly. Third time is a charm as they say !!
Frank...
REDWAGON
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
#7
cdanteek
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Posted 06 May 2008 - 11:05 AM
QUOTE (sknis @ May 6 2008, 10:51 AM) <{POST_SNAPBACK}>
What did you do the third time to get it to install -- for the benefit of others who may run into an install problem?
Just in case, do not run registry cleaners on that computer until you have set the cleaner to ignore the Roxio keys. There is a specific key; search this site.
Just in case, do not run registry cleaners on that computer until you have set the cleaner to ignore the Roxio keys. There is a specific key; search this site.
Link to the registry key post....
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
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