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beemerbob

Creator 9 Won't Install

Question

Trying to install Roxio Creator & My DVD 9.0 DE. Install looks like its going fine. Directories are created, but cannot see any executablies..

 

Get the Following Problem Info:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: Setup.EXE_Setup Application

Application Version: 2.2.31.0

Application Timestamp: 44c8152a

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a7a6

Exception Code: c0000005

Exception Offset: 0006814c

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 6537

Additional Information 2: 9d812ab22befaca230b7c94d65dcc96f

Additional Information 3: 9858

Additional Information 4: 5c2cdf62d28bee81f58161958f7c3c74

 

Can anyone shed some light on what's happening. I did th uninstall and eraced all the sonic and roxio software areas of the registry, etc. Tried the install and received the same results.

 

 

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7 answers to this question

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Since it's a cut-down Dell edition [DE], perhaps you should ask your vendor Dell.

Unfortunately they haven't given the gurus a copy of this software so we can get familiar with it and answer some questions. :(

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Since it's a cut-down Dell edition [DE], perhaps you should ask your vendor Dell.

Unfortunately they haven't given the gurus a copy of this software so we can get familiar with it and answer some questions. :(

 

Do I have the same problem see below - I purchased this software program not sure how to proceed.

 

I have the same message see below I have windows vista - any suggestion would be most appreciated :)

 

My set up application has stopped working for some strange reason only when I try to download my Roxio 10 dvd and the following message appears - any suggestion would be most appreciated.

 

Problem Event Name: APPCRASH

Application Name: Setup.exe_Setup Application

Application Version: 3.50.46.1

Application Timestamp: 46ca4415

Fault Module Name: kernel32.dll

Fault Module Version: 6.0.6000.16386

Fault Module Timestamp: 4549bd80

Exception Code: c0000005

Exception Offset: 00071434

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 4105

Additional Information 1: 147d

Additional Information 2: ebf66499aa1ff131183a063970c4aefb

Additional Information 3: 8555

Additional Information 4: bd63ae54fedd1b8b1f961e7bcaf2b82b

 

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Well I hate to be the one to tell you this but if a complete removal of our software didn't do the trick, then the problem lies somewhere else in windows. It could be another application causing a problem, but you may just be better off with a new clean fresh install of windows itself.

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:angry:

I am having the EXACT sme issue, and re-installing the OS is not an option. Roxio tech support said my installer was bad and I needed a new disk from Dell. Got a new disk, and I am having the exact same problem. I just need to burn some CD's! Is there a fix for this or not? That doesn't involve nuking my system....

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From what you are saying re-installation of the OS is the only option - that is if you are having exactly the same problem

 

If it's not exactly the same - please post a new thread and be more specific

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