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Christian777

Easy Cd/dvd Creator Hides Harddisk Drive Letter!?

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Hello all,

 

we have a big problem with the Product Roxio Easy CD and DVD Creator 6.

After installation of the software (including Drag-To-Disc), the Drive Letter of the Systemdrive (C:) was not visible anymore.

 

Also, Windows does not recognize the Harddisk as the Systemharddisk!

And also, the Utility DISKPART does not know anymore about the drive letter.

 

Here are two Screenshots:

 

1211068324.jpg

1210960638.jpg

 

This is a big problem, because our Encryption SOftware (Pointsec) cannot be installed in this situation.

We have Roxio 6 installed on more than 80 Laptops, and until today i have'nt found a solution.

 

i have tryed almost *EVERYTHING*, uninstalling and updating the software, using RoxioZAP, using the DriveFixEZ_Uninstalled.exe Utility, cleaning the registry .. nothing helps. The Drive Letter has gone...

 

Has someone an idea how can i get back the drive letter?

 

i cannot understand what the roxio software does with the drive letter, this is really a nightmare.. :angry:

 

Any suggestions would be great!

 

Thanks!

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Please, don't tell me that iam the only one with this problem?

 

I can reproduce this issue on several machines...fresh installation of windows --> everything is allright.

 

installaing Easy CD Creator 6 --> Systemdrive letter C: was gone and the disk was no longer recognized as the systemdisk.

 

Please help :unsure:

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There are probably some frequent forum members who haven't logged in today yet. Maybe you'll have some more feedback by tomorrow. <_<

Edited by malatekid

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Hello all,

 

we have a big problem with the Product Roxio Easy CD and DVD Creator 6.

After installation of the software (including Drag-To-Disc), the Drive Letter of the Systemdrive (C:) was not visible anymore.

 

Also, Windows does not recognize the Harddisk as the Systemharddisk!

And also, the Utility DISKPART does not know anymore about the drive letter.

 

This is a big problem, because our Encryption SOftware (Pointsec) cannot be installed in this situation.

We have Roxio 6 installed on more than 80 Laptops, and until today i have'nt found a solution.

 

i have tryed almost *EVERYTHING*, uninstalling and updating the software, using RoxioZAP, using the DriveFixEZ_Uninstalled.exe Utility, cleaning the registry .. nothing helps. The Drive Letter has gone...

 

Has someone an idea how can i get back the drive letter?

 

i cannot understand what the roxio software does with the drive letter, this is really a nightmare.. :angry:

 

Any suggestions would be great!

 

Thanks!

 

You are not alone. I purchased Easy CD and DVD Creator 6 in January 2004. Prior to installing it, I used Norton Ghost to backup my main hard drive partition. I installed ECDC 6, and found the same problem that you did. In my case, it changed all partition letters around, and nothing worked on my computer. I uninstalled ECDC 6, and that changed nothing, so I Ghosted back to before I installed it.

 

I tried installing it one more time, and it did the same thing, so I Ghosted back again, then put that POS software back in the box, never to be tried again. I moved on to EMC 7 with no problems at all.

 

In your case, since you did not make an image of your drive, I don't think there is much you can do, outside of a format of the drive. Hopefully, someone else will drop in and help you.

Edited by grandpabruce

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This is a big problem, because our Encryption SOftware (Pointsec) cannot be installed in this situation.

We have Roxio 6 installed on more than 80 Laptops, and until today i have'nt found a solution.

 

 

This is very puzzling. You haven't said what Operating System you're running on these 80 laptops. I can think of one solution you might be able to do, but it depends on the operating system.

 

-How does Windows start on your machines if it " does not recognize the Harddisk as the Systemharddisk!" ?

-since you won't have 80 laptops at home, what's a commercial company doing installing such old software??

-Also, since this software is so very old [2002-2003] how on earth did you get Roxio Volume Licensing people to sell you 80 copies of it - or even one copy?

-You have got 80 copies for the 80 machines, haven't you? Did you buy a retail job lot somewhere?

 

As I said, very puzzling. I hope you can help me understand.

 

Brendon

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This is very puzzling. You haven't said what Operating System you're running on these 80 laptops. I can think of one solution you might be able to do, but it depends on the operating system.

 

-How does Windows start on your machines if it " does not recognize the Harddisk as the Systemharddisk!" ?

-since you won't have 80 laptops at home, what's a commercial company doing installing such old software??

-Also, since this software is so very old [2002-2003] how on earth did you get Roxio Volume Licensing people to sell you 80 copies of it - or even one copy?

-You have got 80 copies for the 80 machines, haven't you? Did you buy a retail job lot somewhere?

 

As I said, very puzzling. I hope you can help me understand.

 

Brendon

 

Hi Brendon,

 

ok, i hope i can make it a little bit clearer:

 

- We're using Windows XP Professional on all Laptops

 

- Windows does start and operate normally, even tough the drive letter is not visible and Windows does not display the harddisk as the system harddisk.

I dont know why and i dont know what Roxio does with the harddrives :(. When you take a look at the Screenshots above, you'll see the issue (no drive letter and no entry "SYSTEM" at the harddrive)

 

- This old software was buyed in 2003. An previous Administrator created a Group Policy for Software Distribution. Since 2003, we have used this Software on all our Laptops. Until today there was no reason for an upgrade, because this software has done its job (burning CDs)

- This Software was shipped with all of our HP Laptops, so we have a OEM License for every Laptop (even if we install the software always from the same Installation Point on the network)

 

For better understanding, here are two additional Screenshots.

Screenshot 1 shows a Laptop without Roxio installed (Driveletter C: is visible and Windows shows "SYSTEM" at the Harddisk).

Screenshot 2 shows a Laptop with Roxio installed.

 

Screenshot1:

1211186898.jpg

 

Screenshot2:

1211250128.jpg

 

 

But it is a really big problem, because we cannot re-install 80 Laptops which are distributed all over the country .. i hope you understand our situation..

 

Thanks in advance for your time and help!

 

Greetings,

Christian

 

Edited by Christian777

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Hello Christian,

 

Thank you for the information. I can't understand how someone could install software on 80 laptops without extensive testing, or how the problem has only showed up today, but perhaps we should let that slide. It isn't important now.

 

I can't see what screenshot 2 says about the second volume, as all I can see is "KI. . ." but it looks as if that is a hidden 'restore' partition - or at least it was hidden. They're pretty common with HP laptops.

Something in the V6 install has exposed the hidden partition, and this is confusing Windows.

 

You might be able to assign the partition a drive letter with Windows' Disk Management system. That should make the drive addressable, but won't hide the 'Restore' partition. I can't try it out for you because I don't have an HP laptop to play with, but this might work. If it doesn't work it shouldn't break anything any further.

 

Since you have XP Pro you have the Disk Management menu.

Rt.Click on My Computer, select Manage > Storage > Disk Management, then pick the drive-with-no-name.

Rt.Click on that drive > Change Drive Letter and Paths > Change >Assign a Drive Letter, and assign the letter C: if you can.

If that works, the partition will be called C: again.

 

Hiding the Restore partition only needs a 1-byte edit to the drive's Master Boot Record [MBR], but it's a fiddly thing to do and really needs a qualified technician. You can't just fix one and clone the MBR to all the rest because they have different sized hard drives.

 

If the Disk Management thing restores functionality you might be best to leave well alone. Of course if it doesn't then I'm afraid you'll need a qualified person to do some low-level work on the MBR to restore it to whatever HP say it's supposed to be.

 

Sorry I can't provide a "repairer utility", but I'm hoping this information might help you some.

 

Regards,

Brendon

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Hello Christian,

 

Thank you for the information. I can't understand how someone could install software on 80 laptops without extensive testing, or how the problem has only showed up today, but perhaps we should let that slide. It isn't important now.

 

I can't see what screenshot 2 says about the second volume, as all I can see is "KI. . ." but it looks as if that is a hidden 'restore' partition - or at least it was hidden. They're pretty common with HP laptops.

Something in the V6 install has exposed the hidden partition, and this is confusing Windows.

 

You might be able to assign the partition a drive letter with Windows' Disk Management system. That should make the drive addressable, but won't hide the 'Restore' partition. I can't try it out for you because I don't have an HP laptop to play with, but this might work. If it doesn't work it shouldn't break anything any further.

 

Since you have XP Pro you have the Disk Management menu.

Rt.Click on My Computer, select Manage > Storage > Disk Management, then pick the drive-with-no-name.

Rt.Click on that drive > Change Drive Letter and Paths > Change >Assign a Drive Letter, and assign the letter C: if you can.

If that works, the partition will be called C: again.

 

Hiding the Restore partition only needs a 1-byte edit to the drive's Master Boot Record [MBR], but it's a fiddly thing to do and really needs a qualified technician. You can't just fix one and clone the MBR to all the rest because they have different sized hard drives.

 

If the Disk Management thing restores functionality you might be best to leave well alone. Of course if it doesn't then I'm afraid you'll need a qualified person to do some low-level work on the MBR to restore it to whatever HP say it's supposed to be.

 

Sorry I can't provide a "repairer utility", but I'm hoping this information might help you some.

 

Regards,

Brendon

 

Hi Brendon,

 

oh im sorry about confusing you with the second Screenshot.

 

There is not a second partition, it is only a plugged in USB-Stick (KI... stands for Kingston) :rolleyes: .. i haven't removed it before i have taken the screenshot.

 

All our Laptops have only 1 Partition, because they were installed via RIS (remote installation services).

 

Assigning another drive letter to the Windows Partition doesnt really work. If i change the driver letter, for example to E:, the letter *would* be assigned, but it is also not visible. And the Disk was also not recognized as the system disk.

The same if i change back the letter to C:

 

If you have any additional information or ideas, i would be very happy ;)

 

Thanks,

Christian

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Hi Brendon,

 

oh im sorry about confusing you with the second Screenshot.

 

There is not a second partition, it is only a plugged in USB-Stick (KI... stands for Kingston) :rolleyes: .. i haven't removed it before i have taken the screenshot.

 

All our Laptops have only 1 Partition, because they were installed via RIS (remote installation services).

 

Assigning another drive letter to the Windows Partition doesnt really work. If i change the driver letter, for example to E:, the letter *would* be assigned, but it is also not visible. And the Disk was also not recognized as the system disk.

The same if i change back the letter to C:

 

If you have any additional information or ideas, i would be very happy ;)

 

Thanks,

Christian

 

I suggest you contact HP as it is their OEM version of Roxio, they supplied you with the license and are responsible for support on their product.

 

 

 

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If " there was no reason for an upgrade, because this software has done its job (burning CDs)", and the CDs being burned are data CDs, then you should be able to use WinXP's built-in burning to burn the CDs. (WinXP can also burn music CDs with WinPlayer, but I don't think that is what you are doing.)

 

Lynn

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Lyn,

 

As a person who admits she only ran version 6 for three weeks before giving up and going back to version 5, I don't think you can add anything to the technical aspects of this topic. You are unqualified. Butt out please.

 

 

 

Christian

 

Since this is obviously a large commercial enterprise with 80 laptops nationwide involved you can't afford to muck around. The stakes are too high. You need to immediately engage professional support as Ogdens suggested. I can't help you any further.

 

Regards,

Brendon

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[Christian

 

Since this is obviously a large commercial enterprise with 80 laptops nationwide involved you can't afford to muck around. The stakes are too high. You need to immediately engage professional support as Ogdens suggested. I can't help you any further.

 

Regards,

Brendon

 

Thanks to all for your time.

 

I'm just wondering, there are many people out there which have exact the same problem, but Roxio released never a hotfix for this issue ...

I think we have learned our lesson about Roxio Products :blink: ..

 

Have a nice day,

Christian

 

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Guest ml
I think we have learned our lesson about Roxio Products :blink: ..

 

Now that's not fair.....

 

You said that you "- This old software was buyed in 2003. An previous Administrator created a Group Policy for Software Distribution. Since 2003, we have used this Software on all our Laptops. Until today there was no reason for an upgrade, because this software has done its job (burning CDs)

- This Software was shipped with all of our HP Laptops, so we have a OEM License for every Laptop (even if we install the software always from the same Installation Point on the network)"

 

If that software was shipped preinstalled on those computers in 2003 and the software has "done its job" since 2003, then something else has changed to create the problem.

 

Since Roxio hasn't released any updates for a very long time on version 6, you might want to check and see what software was installed recently and what programs have updated automatically just before the problem occurred. Any professional that you bring in will want that information.

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Guest ml
Id just put it down to a departing frustrated remark Ml

No doubt.......

 

We'll probably never know what caused his problem.

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Did he ever try the fix I suggested, with Disk Management assigning the drive letter back?

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Did he ever try the fix I suggested, with Disk Management assigning the drive letter back?

See above, "Assigning another drive letter to the Windows Partition doesnt really work. If i change the driver letter, for example to E:, the letter *would* be assigned, but it is also not visible. And the Disk was also not recognized as the system disk.

The same if i change back the letter to C:"

 

Looks like OP tried it.

 

Lynn

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