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Roxio Community
Posted 03 June 2008 - 02:44 PM
When I select EDIT VIDEO I go to where my AVI files are located that I want to ADD to the EDIT VIDEO option.
As soon as I highlight AVI file #1, the screen locks-up. The mouse will move but I cant click anything or move anything.
This just started. Creator 9 has been working great for over a year.
Does anyone have any ideas?????
Thanks,
Terry in Texas
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Help Needed With Creator 9 Lock-up
#3
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Posted 04 June 2008 - 04:23 AM
I've already done a re-install three times.
The last time after I un-installed, I did a search on the hard drive for ROXIO and deleted anything left.
Then I went into the Registry and deleted a couple of things but stopped when I notice there was just too many.
ROXIO is all over the place in the Registry still.
Terry
Jim, I read your reply a little closer and I see what your referring to.
Yes, I will try that procedure of removing ROXIO completely and let you know if it works.
Thanks,
Terry
The last time after I un-installed, I did a search on the hard drive for ROXIO and deleted anything left.
Then I went into the Registry and deleted a couple of things but stopped when I notice there was just too many.
ROXIO is all over the place in the Registry still.
Terry
Jim, I read your reply a little closer and I see what your referring to.
Yes, I will try that procedure of removing ROXIO completely and let you know if it works.
Thanks,
Terry
#4
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Posted 04 June 2008 - 04:27 AM
I find it works best when you print out the procedures and check off the items as you go.
#5
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Posted 04 June 2008 - 05:49 AM
QUOTE (Jim_Hardin @ Jun 4 2008, 04:27 AM) <{POST_SNAPBACK}>
I find it works best when you print out the procedures and check off the items as you go.
Jim,
I tried the procedure, but it didn't work.
Now that I've done a re-install, I'm now getting a message about me needing a MPEG codec. And when the software goes to Roxio's site to get it, it says INVALID PRODUCT KEY, but I know it's good.
So now I've got another problem to figure out.
It seems that the problem is with VIDEOWAVE 9. Any video file I click to ADD to be edited, goes into LOCK-UP mode.
I guess I'll have to go back to using NERO.
Terry
#6
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Posted 04 June 2008 - 06:49 AM
Messages have specific meaning and words like about are not any help.
There is a section below about Activation but you would need to know if that actually applies to you…
You did not say if this is a Retail copy (one you bought) or OEM (bundled with a PC or Drive). The OEM's don't need activation.
If the Activation applies to your situation try that. Then I would redo the Clean Install if that doesn't work.
There is a section below about Activation but you would need to know if that actually applies to you…
You did not say if this is a Retail copy (one you bought) or OEM (bundled with a PC or Drive). The OEM's don't need activation.
If the Activation applies to your situation try that. Then I would redo the Clean Install if that doesn't work.
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