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Problem Burning.


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#1 rkearnes

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Posted 04 June 2008 - 08:23 AM

I'm trying to use Creator classic to burn from disc image file.  When I select my iso file and the Burn progress screen comes up, under the device summary, there is no device selected and when I show the details tab, there are no drives available under destinations.

MY DVD drive is functioning normally as far as I can tell.  Please help.

#2 John at Roxio

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Posted 04 June 2008 - 08:31 AM

What model is the drive that you have?

#3 rkearnes

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Posted 04 June 2008 - 08:45 AM

QUOTE (rkearnes @ Jun 4 2008, 09:23 AM) <{POST_SNAPBACK}>
I'm trying to use Creator classic to burn from disc image file.  When I select my iso file and the Burn progress screen comes up, under the device summary, there is no device selected and when I show the details tab, there are no drives available under destinations.

MY DVD drive is functioning normally as far as I can tell.  Please help.


Matshita DVD-RAM UJ-841S   DVD/CDROM.
This problem just surfaced this week.  I have been able to use it in past.

#4 tbrewst

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Posted 04 June 2008 - 08:54 AM

Go here and try downloading and running the small app.
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#5 rkearnes

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Posted 04 June 2008 - 10:24 AM

QUOTE (tbrewst @ Jun 4 2008, 09:54 AM) <{POST_SNAPBACK}>
Go here and try downloading and running the small app.

I installed and ran the tool and it solved the issue although now I have another.  Once I start to burn it gets about 5% through the project and I get the following error (I tried three times)...

D: MATSHITA DVD-RAM UJ-841S (*Write error - Hardware error."[04/03/00])

#6 grandpabruce

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Posted 04 June 2008 - 10:44 AM

QUOTE (rkearnes @ Jun 4 2008, 01:24 PM) <{POST_SNAPBACK}>
I installed and ran the tool and it solved the issue although now I have another.  Once I start to burn it gets about 5% through the project and I get the following error (I tried three times)...

D: MATSHITA DVD-RAM UJ-841S (*Write error - Hardware error."[04/03/00])



Try burning some data files to a DVD, and see if you still get the same error.  That is a hardware error, and it could be that your burner is on its way out.

Edited for bonehead typo.

Edited by grandpabruce, 04 June 2008 - 12:58 PM.

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#7 rkearnes

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Posted 04 June 2008 - 11:03 AM

QUOTE (grandpabruce @ Jun 4 2008, 11:44 AM) <{POST_SNAPBACK}>
Try burning some data files to a DVD, and see if you still get the same error.  That is a software error, and it could be that your burner is on its way out.

I burned 2 GB's of photo files to a disc with no errors by using the drag to disc.  Any other suggestions.

Edited by rkearnes, 04 June 2008 - 11:03 AM.


#8 grandpabruce

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Posted 04 June 2008 - 01:01 PM

QUOTE (rkearnes @ Jun 4 2008, 02:03 PM) <{POST_SNAPBACK}>
I burned 2 GB's of photo files to a disc with no errors by using the drag to disc.  Any other suggestions.


I edited my post.  I meant hardware error.

There must be something corrupt with the image file that you are trying to burn.  Where did the image file orignate?

Also, don't use Drag to Disc for anything but immediate transfer from one computer to another.  Packet writing software is not good for backing up important data.  Use Creator Classic for that.

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#9 rkearnes

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Posted 04 June 2008 - 02:08 PM

QUOTE (grandpabruce @ Jun 4 2008, 02:01 PM) <{POST_SNAPBACK}>
I edited my post.  I meant hardware error.

There must be something corrupt with the image file that you are trying to burn.  Where did the image file orignate?

Also, don't use Drag to Disc for anything but immediate transfer from one computer to another.  Packet writing software is not good for backing up important data.  Use Creator Classic for that.

The iso image is from btjunkie.org  I have tried all four iso's that I have.  They are for the Star Trek Next Generation series and they're all coming from the same source.  I burned the first 45 discs with no issues and 46 - 49 all get the same error.  When I initially had the issue I used the Roxio uninstall tool and reinstalled from the original box disc.

#10 grandpabruce

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Posted 04 June 2008 - 02:18 PM

QUOTE (rkearnes @ Jun 4 2008, 05:08 PM) <{POST_SNAPBACK}>
The iso image is from btjunkie.org  I have tried all four iso's that I have.  They are for the Star Trek Next Generation series and they're all coming from the same source.  I burned the first 45 discs with no issues and 46 - 49 all get the same error.  When I initially had the issue I used the Roxio uninstall tool and reinstalled from the original box disc.


It appears that it could be a copy protection issue.
Life is good!
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Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
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#11 rkearnes

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Posted 04 June 2008 - 02:22 PM

QUOTE (grandpabruce @ Jun 4 2008, 03:18 PM) <{POST_SNAPBACK}>
It appears that it could be a copy protection issue.

I am using DVD +R instead of -R.  Could that be the difference.  I have used -R in past although I didn't think it should make a difference.

#12 grandpabruce

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Posted 04 June 2008 - 02:36 PM

QUOTE (rkearnes @ Jun 4 2008, 05:22 PM) <{POST_SNAPBACK}>
I am using DVD +R instead of -R.  Could that be the difference.  I have used -R in past although I didn't think it should make a difference.


It depends whether or not your burner burns both.  My guess is that it does.  Have you updated to the latest firmware for the burner?  What brand of media are you using?

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1




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