12 replies to this topic

[carmanhere]

I just reinstalled my Roxio Media 8. After I did so, I checked for any updates. It gave me one. I downloaded and installed it and then rebooted. Since I just did a reformat and reinstalled from my CD I wanted to make sure that I had any and all updates. After rebooting my PC and starting my Media Creator, I then checked for any updates again, it said that I had 1. It choose to download and install this one to get me up to date. I did the same thing, download,instal and rebooted. Checked again for updates. It is giving me the same update each time that I check for updates. It says that after I installed the updates, that it was installed successfully. But now each time I check for any additional updates, it is giving me the same file. Suggestions?
Thanks

[Beerman]

carmanhere, on Mar 29 2006, 08:18 PM, said:

I just reinstalled my Roxio Media 8. After I did so, I checked for any updates. It gave me one. I downloaded and installed it and then rebooted. Since I just did a reformat and reinstalled from my CD I wanted to make sure that I had any and all updates. After rebooting my PC and starting my Media Creator, I then checked for any updates again, it said that I had 1. It choose to download and install this one to get me up to date. I did the same thing, download,instal and rebooted. Checked again for updates. It is giving me the same update each time that I check for updates. It says that after I installed the updates, that it was installed successfully. But now each time I check for any additional updates, it is giving me the same file. Suggestions?
Thanks

Check to see what version you have.  From the Start/Programs menu go to Roxio 8 and choose any program and go to it's Help menu then About.  Look for the Build version.   What does it say?

[carmanhere]

pcostanza, on Mar 29 2006, 07:03 PM, said:

Check to see what version you have.  From the Start/Programs menu go to Roxio 8 and choose any program and go to it's Help menu then About.  Look for the Build version.   What does it say?

It's says that I am using version 8 and not it looks like the update 8.5 has not been installed. Suggestions? Thanks for your reply.

[Beerman]

carmanhere, on Mar 30 2006, 05:14 AM, said:

It's says that I am using version 8 and not it looks like the update 8.5 has not been installed. Suggestions? Thanks for your reply.

Yes but what version of 8?  Please list the complete version number.  And, the update is for 8.05.  There is no 8.5.

[carmanhere]

It is verson 3.0.0.. Build 3.6.86A

[Beerman]

carmanhere, on Mar 30 2006, 07:46 AM, said:

It is verson 3.0.0.. Build 3.6.86A

Nope, wrong place.  Don't use the Home menu, use the Start/Programs and select Disc Copier.  Go to Help and then About. The 8.???? is the number we're looking for.

Edited by pcostanza, 30 March 2006 - 06:12 AM.

[carmanhere]

Here is everything that is there. Is this it. I went to copy disc>about. Thanks



Module Name: Roxio Creator 8 Suite Home
Version: 3.0.0
Build: 3.0.86B
Serial Number: NN-9KQBT-KH07S-60S3D
Copyright: Sonic Solutions 2005

Module Name: PX Engine
Build: 2.7.17a, 63
Copyright: Sonic Solutions 2005





Module Name: Roxio RecordNow Audio
Version: 3.0.0
Build: 300B66A, R8S
Copyright: Sonic Solutions 2005

Module Name: Roxio RecordNow Copy
Version: 3.0.0
Build: 300B54A, R8S
Copyright: Sonic Solutions 2005

Module Name: Roxio RecordNow Data
Version: 3.0.0
Build: 300B49A, R8S
Copyright: Sonic Solutions 2005

Module Name: Roxio RecordNow Tools
Version: 3.0.0
Build: 300B38A, R8S
Copyright: Sonic Solutions 2005

[Beerman]

You can't do this from the Home screen (easy anyway) and must use the XP Start button.
Start/All Programs/Roxio Easy Media Creator 8/Copy/Disc Copier. Then click on Help/About Disc Copier. However, based on what I see, I don't think the update did install.

[carmanhere]

Hi Paul.
I just went to Roxio home page and downloaded and installed, or at least tried to install the updat again but again , it did not work. Sugg?
Thanks for your help

[Beerman]

carmanhere, on Mar 30 2006, 02:30 PM, said:

Hi Paul.
I just went to Roxio home page and downloaded and installed, or at least tried to install the updat again but again , it did not work. Sugg?
Thanks for your help

I don't know what is preventing you from installing the update unless you have the wrong update. Run a defrag on your system to make sure the drive is tidied up and reboot.  Then, disconnect from the net, turn off any virus software and firewall software and shutdown all un-needed programs and try again.  Maybe if this doesn't work, you can try installing in safe mode. I'm still trying to figure out why this is happening.

[grandpabruce]

carmanhere, on Mar 30 2006, 02:30 PM, said:

Hi Paul.
I just went to Roxio home page and downloaded and installed, or at least tried to install the updat again but again , it did not work. Sugg?
Thanks for your help

You already have the latest version.  But, you could do a check, to be sure.  Do this:

1.  Click on the Roxio Home icon on your desktop.
2.  At the top, you will see Home.  Right below that is Applications.  Click on Applications.
3.  On the next screen, click on Creator Classic.
4.  Once it opens, click on Help, then click on About.
5.  Post here what the build number is.

[edward trabue]

I had the same issue.  If you go to Add/Remove Programs in Control Panel, then make sure the box at the top of the menu for showing all updates is checkec, then scroll down to Roxio Easy Media Creator 8 Suite, then click on "Click here for support information", you will get a pop-up window that shows Version 8.0.530 which indicates a successful download and upgrade of Version 8.0.530.

[marlinsinger]

I had the same problem and the only thing I can track it down to is doing a custom install with certain things not installed. I previously did custom installs and did the updates. Nothing was showing as being updated, even though the update stated it was successful. The only single item I found that was successfully updated was BUMP, which no longer gave me the BETA warning. Creator Classic and other base items still showed the original version, I believe 800B85C.
I tried an experiment just to see if it was someing that doesn't get installed with my particular custom install.
Here are the steps I followed on the reinstall (and when I did the custom install)

1. Uninstall all of Roxio content.
2. Uninstall the all the rest of Roxio
3. Reboot
4. Run Roxizap
5. Reboot
6. Verify everything gone with Windows cleanup utility
7. Install main programs with custom install, leaving off ONLY Drag and Drop
8. Reboot
9. Install Content
10. Install downloaded update
11. Reboot
12. Verify that CC and other module had the new version, they did this time.
13. Uninstall those items I did not want or need
14. Reboot
15. Verify that the items left installed still have the new verion. They did.

I don't believe this is a coincidence, as I had installed multiple time before and still had the version problem.

Those items that I did not install in the original installs and removed after install this last time are:

Drag and Drop
Photosuite
Videowave
MyDVD
Media Import
Media Manager
Digital Home
Sound Editor
Roxio Backup
Disk Image Loader
Eay Audio Capture

That is a lot of the suite, but I either do not need these items or I already software I am used to.

I was not about to try each item seperately to find which was cauing the problem as I had spent enough time getting this to work. I also hope in future updates, I don't have to go thru the same procedure.

Hope this helps. Marlin

Addendum - I should have mentioned that on the earlier installs, it would always say there was and update to apply, even though the update had been applied, and after this last install, when I checked to see if there were any updates, it said no.

Edited by marlinsinger, 23 April 2006 - 05:40 AM.