1 reply to this topic

[dave1125]

I have Roxio RecordNow 9 Music Lab Premier installed, and have encountered problems when trying to start the program after running Norton's Registry Cleaner.   When I attempt to start RecordNow 9 I get the following error message:  The Trial Version of this Product has Expired.   I have purchased and registered the full version of RecordNow 9 Music Lab Premier.

This problem appears to be related to bad registry links that are part of the RecordNow installation process.   Norton Registry Cleaner shows the following:  The key. "SOFTWARE\Microsoft\Windows\CurrentVersio\App Paths\VCU3DcheckApp.exe." refers to and invalid application path.  "C:\Program Files\Roxio\VideoCore 9\VCU3DcheckApp.exe"

I did some research online regarding this issue and it showed up back in 2006.  Why hasn't this problem been fixed yet?  The only way I can get RecordNow to run after using Norton Registry Cleaner is to uninstall/re-install RecordNow 9.

Please correct the bad registry links that are entered as part of the RecordNow installation process.   Is there a work around for this issue?  Has this issue been corrected in RecordNow 10?  Is it possible to upgrade to RecordNow 10 from RecordNow 9, or would I have to purchase RecordNow 10 at the full retail price?

Roxio has extremely poor Customer Support, and I am very unhappy.  I am about ready to uninstall RecordNow 9 and never purchase another Roxio product.  I would not recommend RecordNow or any other Roxio product for this very reason.

Edited by dave1125, 10 June 2008 - 02:16 PM.

[lynn98109]

You might want to contact Roxio with your concerns.  Those of us who answer here are simply users of the products.

You might also find this thread of interest:
http://forums.support.roxio.com/index.php?showtopic=39374

Lynn

Edited by lynn98109, 10 June 2008 - 02:19 PM.