8 replies to this topic

[asandull]

I am importing video from a sony mini dv camcorder but after it captures I'm not able to open it or use it in my video. It has a big red circle through the thumbnail... The 'NO' sign.  Can anyone tell me what I'm missing?

[Beerman]

asandull, on Mar 30 2006, 07:46 AM, said:

I am importing video from a sony mini dv camcorder but after it captures I'm not able to open it or use it in my video. It has a big red circle through the thumbnail... The 'NO' sign.  Can anyone tell me what I'm missing?

Might be a codec conflict.  You can try Prefup which worked well in v7 and has worked for 8 for some people.  Not sure why this happens but I think some programs fight for codecs and don't release them to play nice with others.

[asandull]

pcostanza, on Mar 30 2006, 08:55 AM, said:

Might be a codec conflict.  You can try Prefup which worked well in v7 and has worked for 8 for some people.  Not sure why this happens but I think some programs fight for codecs and don't release them to play nice with others.

Hi Paul! Thanks for your response... okay, i'll let you know what happens.  I installed this fix and tried capturing again but got the same thing...  i'm going to restart my computer and see if it works after that...

[Beerman]

asandull, on Mar 30 2006, 08:05 AM, said:

Hi Paul! Thanks for your response... okay, i'll let you know what happens.  I installed this fix and tried capturing again but got the same thing...  i'm going to restart my computer and see if it works after that...

Actually, when I had that problem back in v7, I had to try the fix a few times with reboots to work.  However, it doesn't seem to work with everyone.  Some have tried a repair install of EMC to get it to work.

[asandull]

pcostanza, on Mar 30 2006, 09:20 AM, said:

Actually, when I had that problem back in v7, I had to try the fix a few times with reboots to work.  However, it doesn't seem to work with everyone.  Some have tried a repair install of EMC to get it to work.

OMG!!!  It worked!! Thank you so much... I actually recovered a bunch of clips from the bin that I thought were corrupted... You saved me so much time in capturing!  This just made my day.  Thanks!  
have a good one!

[Beerman]

asandull, on Mar 30 2006, 08:29 AM, said:

OMG!!!  It worked!! Thank you so much... I actually recovered a bunch of clips from the bin that I thought were corrupted... You saved me so much time in capturing!  This just made my day.  Thanks!  
have a good one!

Thanks for letting me know it worked.  I'm glad you're back in business.  

[asandull]

pcostanza, on Mar 30 2006, 09:43 AM, said:

Thanks for letting me know it worked.  I'm glad you're back in business.  

LOL... Thats just one of my problems solved... Right now I'm a video-editing train wreck!  Roxio keeps shutting down in the middle of my production... I've been conscience of how often I save but its getting very frustrating... New post I guess...

Thanks anyway. I'll post this problem too!

[wareagl487]

I'm in the same boat too.  I tried the patch and it didn't work for me.

You can see my - Original Thread outlining the problem.

Andy W.

[wareagl487]

I contacted Roxio support and this is what corresponded.  It didn't help me but may help someone else.  I really don't understand how installing this program will help.

Quote

TICKET DETAILS:
Ticket #: 180344 Last Updated: 4/25/2006 5:46:45 PM  



Problem: Technical Support...Easy Media Creator 8 Deluxe Suite...Media Import


WebTicket  I did as recommended and installed. Was there a step after this I am missing? There is no change in previous status.  
04/25/2006 5:46 PM  

rkraus  Thank you for contacting Roxio Technical Support

Please download the latest DIVX decoders and Divx players from www.divx.com



If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,
Roxio Technical Support

http://support.roxio.com
Have you tried our online self-service tools?  For instant support, please try one of the tools below
Roxanne - http://roxio.com/en/.../nh/index.jhtml
Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to complete our online support survey.
http://www.roxio.com...ust_sat_2.jhtml

Thank you for your comments and we appreciate the feedback
(RK)

...Ticket Closed  
04/25/2006 11:41 AM  

WebTicket  None Selected Roxio does not reconize ANY AVI's as being valid - the slash inside a circle is all I see. However with MPEG's selected, it works. This is all AVI's, not just ones downloaded through my camera. Also, the AVI's produced during download can not be played by Windows Media Player 10 - but can be played using QuickTime. I have unistalled and reinstalled - no luck. Help!!  
04/24/2006 7:41 PM  

WebTicket  User asked Roxann: AVI Not Reconized
Product Selected: SupportEasy8  
04/24/2006 7:35 PM

Andy W.

Edited by wareagl487, 25 April 2006 - 03:25 PM.