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Loading Problem


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#1 RevTom

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Posted 14 June 2008 - 09:55 PM

Hello,

All I am trying to do is watch a photoshow that someone else created.  I have looked all over and could not find out the problem.  I am getting the following error.

Loading Problem - Sorry, there was a problem loading your Photoshow. Please try again.

I have windows XP, up to date everything, but none of the photoshows work.  I get to the loading bar, but then it sits there for like one minute and then I get the error.

What is the problem?

#2 David de Roxio

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Posted 16 June 2008 - 07:50 AM

QUOTE (RevTom @ Jun 14 2008, 10:55 PM) <{POST_SNAPBACK}>
Hello,

All I am trying to do is watch a photoshow that someone else created.  I have looked all over and could not find out the problem.  I am getting the following error.

Loading Problem - Sorry, there was a problem loading your Photoshow. Please try again.

I have windows XP, up to date everything, but none of the photoshows work.  I get to the loading bar, but then it sits there for like one minute and then I get the error.

What is the problem?



There are a few reasons this may happen.

Please make sure you have the latest Flash player.

Also, this error can occur when using the AOL browser. PhotoShow.com is optimized for Internet Explorer and Firefox.



#3 RevTom

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Posted 20 June 2008 - 04:35 PM

QUOTE (David de Roxio @ Jun 16 2008, 07:50 AM) <{POST_SNAPBACK}>
There are a few reasons this may happen.

Please make sure you have the latest Flash player.

Also, this error can occur when using the AOL browser. PhotoShow.com is optimized for Internet Explorer and Firefox.


I have the latest version of flash, and am using Firefox.  IE does not work either.  I have 2 computers and it doesn't work on either one.  They work fine on a friends though.


#4 David de Roxio

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Posted 23 June 2008 - 10:58 AM

QUOTE (RevTom @ Jun 20 2008, 05:35 PM) <{POST_SNAPBACK}>
I have the latest version of flash, and am using Firefox.  IE does not work either.  I have 2 computers and it doesn't work on either one.  They work fine on a friends though.



This does not sound like a common problem. If both computers are having problems with both browsers, there must be another common problem between the two. If you have any 3rd party security software of firewalls on these computers, there may be a conflict. Also, if both computers are accessing the internet through a router with advanced security setting enabled this could cause a connection problem.  Finally, if you are using a dial up connection, the show may be long and too large to load correctly.

#5 RevTom

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Posted 23 June 2008 - 04:37 PM

QUOTE (David de Roxio @ Jun 23 2008, 10:58 AM) <{POST_SNAPBACK}>
This does not sound like a common problem. If both computers are having problems with both browsers, there must be another common problem between the two. If you have any 3rd party security software of firewalls on these computers, there may be a conflict. Also, if both computers are accessing the internet through a router with advanced security setting enabled this could cause a connection problem.  Finally, if you are using a dial up connection, the show may be long and too large to load correctly.


Hmm good suggestions.  I tried with the security software disabled, but it still didn't work.  That led to me think that ad blocking software might be causing it.  I disabled adblock on Firefox, and it finally worked.  Thanks for your help.


#6 David de Roxio

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Posted 24 June 2008 - 08:20 AM

QUOTE (RevTom @ Jun 23 2008, 05:37 PM) <{POST_SNAPBACK}>
Hmm good suggestions.  I tried with the security software disabled, but it still didn't work.  That led to me think that ad blocking software might be causing it.  I disabled adblock on Firefox, and it finally worked.  Thanks for your help.



That is good to hear!

I would not be able to make recommendations on how adjust any security settings. However, some firewalls and ad blocking software give you the opportunity to permanently add programs and websites to an "approved list". Please consult the help section of your security application for advise on these adjustments.



#7 RevTom

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Posted 24 June 2008 - 03:01 PM

QUOTE (David de Roxio @ Jun 24 2008, 08:20 AM) <{POST_SNAPBACK}>
That is good to hear!

I would not be able to make recommendations on how adjust any security settings. However, some firewalls and ad blocking software give you the opportunity to permanently add programs and websites to an "approved list". Please consult the help section of your security application for advise on these adjustments.


That was the first thing that I did.  I didn't think that was the problem because the photoshows did not work in IE and Firefox, and I didn't think I had a ad blocking software for IE, but apparently I did.  Thanks for your help it got looking in the right direction for the solution.

Edited by RevTom, 24 June 2008 - 03:02 PM.





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