[poposolis]

I have a problem with EMC 9, I have a laptop hp model Compaq NX 7300 and installed Windows Vista Home Basic EMC 9 comes bundled with the windows but I just 9 EMC works with internet connection if I disconnected my Internet sends a message "EMC stop working close program" but when I'm online Internet works well, perhaps this program only works with Internet connection? Please Help Me ...


I apologize for writing the English language is that I'm studying ...

[gi7omy]

It is probably a setup by HP - it's not in the commercial version of the program but it does exist in Dell and, now, in HP as well

Sorry we can't be more help - this is something you will need to ask HP about

This post has been edited by gi7omy: 16 June 2008 - 05:17 PM

[poposolis]

It is probably a setup by HP - it's not in the commercial version of the program but it does exist in Dell and, now, in HP as well

Sorry we can't be more help - this is something you will need to ask HP about

Thank gi7omy, I will buy the commercial version...

hello to everyone, I have not even solved my problem Uninstall the Roxie in its entirety use the program yuor Uninstallers 2008 pro, then I made a total cleaning of any track records in Roxio and anywhere was, I buy the commercial version of Roxio is called "Roxio Easy Media Creator 9 OF" install hassle-free I thought that everything would work fine but when I run it sends me the following error:

Problem Event Name: APPCRASH
Application Name: Roxio_Central33.exe
Application Version: 3.30.69.2
Application Timestamp: 455a2604
Fault Module Name: StackHash_7aa3
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Offset Exception: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 7aa3
Additional Information 2: cfc3e477ceab23b612515e218f987fe2
Additional Information 3: 5b00
Additional Information 4: de66c69ba0aef4cd05920f0d99878486


because this sends error message and because it runs the program that is going on ... This had the same problem with Roxio Media Creator Esay which was installed my computer (Laptop HP Compaq nx & 300) only worked when I was an active Internet connection, with Roxio buys tambien me that it works only with Internet connection and not in my house I have internet connection I have to go elsewhere, not to do, he Uninstall Roxio and installed about four times and I'm tired ayudenme because I love this program and I do not like to think that Roxio is not a program that fills the espectativas of users ...

Thank you in advance that can help me to ...

This post has been edited by poposolis: 25 June 2008 - 02:28 PM

[Jim_Hardin]

The internet connection is due to the way HP set it up!

The Clean Install instructions are HERE and must be followed step by step.

[poposolis]

The internet connection is due to the way HP set it up!

The Clean Install instructions are HERE and must be followed step by step.

Ok Jim and I will try but I have done before, tomorrow I tell you how I was

Thank ...

[John at Roxio]

FYI, your other posts are locked now. There is no need to have 3 discussions in the same area regarding the same topic. If a complete uninstall does not fix the problem, then I would suspect that something is wrong in Windows itself and it may require a reinstallation.

[poposolis]

hello jim and every body I did step by step what is in desintalacion reporting clean I have the program Your Uninstaller 2008 Pro is not whether there is another difference with the program, as well as I did the msconfig, but when I start the computer again gave me another errors such as: the Network icon appears turned off when it was connected to the network but the problem is that internet but I have not had access to the local network sent me the following message: "Connection status unknown server execution failed" and also other problems, but in monitoring the installation of Roxio with the installation CD to run I sent the following message: "The following product are not supported on the current operating system These product will not be installed: Roxio Creator BDAV Plugin" I accept and follow with the installation to see that happening all the other components were installed to run smoothly but I sent the error message you had said earlier, the load with your Internet connection and then remove the connection (cable) and the program and Roxio its components functioned perfectly ... but I have always be recharged first with internet connection but does not charge ... I have Windows Vista Home Basic, Kaspersky antivirus 8, which are the most important programs ... I could not repair the problems that were presented so I did a restoration of the system to a previous point ... but I want to try again I have also done that reinstalling the operating system two months ago...

who know "GRACANOTE" Roxio is a software Gracenote because I have been reading about this matter Roxio Inc. and Gracenote, made a trade agreement or something so ...

This post has been edited by poposolis: 27 June 2008 - 05:27 PM

[grandpabruce]

hello jim and every body I did step by step what is in desintalacion reporting clean I have the program Your Uninstaller 2008 Pro is not whether there is another difference with the program, as well as I did the msconfig, but when I start the computer again gave me another errors such as: the Network icon appears turned off when it was connected to the network but the problem is that internet but I have not had access to the local network sent me the following message: "Connection status unknown server execution failed" and also other problems, but in monitoring the installation of Roxio with the installation CD to run I sent the following message: "The following product are not supported on the current operating system These product will not be installed: Roxio Creator BDAV Plugin" I accept and follow with the installation to see that happening all the other components were installed to run smoothly but I sent the error message you had said earlier, the load with your Internet connection and then remove the connection (cable) and the program and Roxio its components functioned perfectly ... but I have always be recharged first with internet connection but does not charge ... I have Windows Vista Home Basic, Kaspersky antivirus 8, which are the most important programs ... I could not repair the problems that were presented so I did a restoration of the system to a previous point ... but I want to try again I have also done that reinstalling the operating system two months ago...

who know "GRACANOTE" Roxio is a software Gracenote because I have been reading about this matter Roxio Inc. and Gracenote, made a trade agreement or something so ...

I have not heard of the program "Your Uninstaller 2008 Pro", but it looks like that may have done you in, now. Not that your didn't have problems before.

[poposolis]

Hello again ...

I think I found something of the problem and some of the solution ...

I tried several times to remove and install Roxio but always gave me the same problem, so I gave up and try other ways to discover the origin of the problem so that what I did was make a clean UnInstall Roxio and then a full installation of product, once installed, I arranged to Uninstall each product separately and test the program execution is the first that was uninstalled MyDVD finding that all other programs operated normally so I do not uninstalled, he even burned several CDs to try and everything is perfect ...

for me that the problem is that when I install the entire product, I have a problem at the beginning of the installation tells me that a product is not going to install it seems that this file belongs to MyDVD product and when I run the program Roxio send me the error and not leave it to load, but now that uninstalled MyDVD and I know what is the origin of the problem I am going to find this product because it does not work, when I found the answer I will say ...

thank everyone who helped me ...

[firenhancer]

I suppose the bundled version is Roxio Creator Basic 9. If yes, try the patch from HP and see if that cures.

http://h20000.www2.hp.com/bizsupport/TechS...Item=ob-48961-1