Roxio Community: Can't Access Files After Restore, Help! - Roxio Community

Jump to content

Roxio Community

Help

View New Content

Page 1 of 1

You cannot start a new topic
You cannot reply to this topic

Can't Access Files After Restore, Help!

#1 blueparadise

Newbie

Group: Members
Posts: 2
Joined: 18-June 08

Post icon Posted 18 June 2008 - 08:18 PM

I recently used the roxio easy media creator9 feature for the backup mypc version 7. Got 4 disks burned, 3 dvd and 1 cd. I reformatted my computer to return it to factory settings and reinstalled roxio emc9. After I used the restore feature from the backup program, I could not access my documents or settings. I keep getting an "access denied" message. I need help! I have lots of documents and digital pictures i can't replace. How can i get my information off the disk without losing access to my computer?

This post has been edited by blueparadise: 18 June 2008 - 08:20 PM

#2 Jim_Hardin

Digital Guru

Group: Digital Guru
Posts: 24,670
Joined: 23-January 08
Gender:Male

Posted 19 June 2008 - 03:30 AM

Not following this???

You did or did not get them restored?

WHAT is denying you access?

#3 d_deweywright

Digital Guru

Group: Digital Guru
Posts: 12,159
Joined: 04-January 06
Gender:Male

Posted 19 June 2008 - 03:42 AM

QUOTE (Jim_Hardin @ Jun 19 2008, 07:30 AM) <{POST_SNAPBACK}>

Not following this???

You did or did not get them restored?

WHAT is denying you access?

Jim, we've seen this before the files get restored, but you can't access them on the HD... it's a Windows permissions thing, but I don't recall exactly what the solution was, nor do I have time at the moment to search. There is a solution, once we find it again.

This post has been edited by d_deweywright: 19 June 2008 - 03:44 AM

#4 tbrewst

Digital Guru

Group: Digital Guru
Posts: 12,324
Joined: 04-January 06
Gender:Male
Location:Taos,NM

Posted 19 June 2008 - 06:11 AM

Take a look at these:

site 1

site 2

This might aide also site 3

This post has been edited by tbrewst: 19 June 2008 - 06:11 AM

"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."

Terry

AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS

#5 blueparadise

Newbie

Group: Members
Posts: 2
Joined: 18-June 08

Posted 19 June 2008 - 02:33 PM

Thank you for the sites Trbwst. The permission on the folders were preventing me from accessing the information. I don't know if i might help others, but I found that during the reformat of my computer, the safe mode was disabled/unaccessable. I had to run the built in PC recovery program for my windows xp to gain access to the safe mode. Hope no one else had as much problems as i did, but thank you again for the help!