5 replies to this topic

[anguspeters]

Hi,

I'm a first time Toast user & am having problems copying a DVD.

I opened Toast, inserted the DVD and clicked "Copy".

Toast appeared to read the DVD but then the coloured spinning wheel appeared and all activity ceased.  I had to force quit and try again.  Same thing happened.

Result: I now have nearly 10GB of info stored on my computer that I cannot find/burn/remove as I don't know where it is!  Also I have not managed to copy the DVD.

I am hoping to find what has used nearly 10GB of my hard drive, and remove it, and get Toast working to copy DVDs.

I am using Toast (7.0.2) on a new MacBook Pro.

Any help would be very much appreciated.

Thanks,

Angus

[John at Roxio]

First, go to the Preferences and then the converted items tab.  Its pretty intuitive from there.
Next, I would have to ask, is it a commercially produced DVD, or one you made yourself?

[anguspeters]

Hi frenchtoast,

Thanks for your suggestion but I had already checked the converted items folder and there was nothing there?  Weird because my avaiable GB reduced from 52 to 43 while I was trying.

I am trying to copy a copy of a commercially prouced DVD.

[John at Roxio]

Well, just in case, delete the folder that Toast is using for the temp stuff.  It will re-create it the next time you launch it.

If it is commercially produced, it is probably encrypted and if so, you wont be able to copy it with Toast alone.  You will need to find an application out there to rip it.  They are out there, but I am sure roxio does not want us talking about such apps on their boards.

[tsantee]

anguspeters, on Mar 31 2006, 01:48 AM, said:

Hi frenchtoast,

Thanks for your suggestion but I had already checked the converted items folder and there was nothing there?  Weird because my avaiable GB reduced from 52 to 43 while I was trying.

I am trying to copy a copy of a commercially prouced DVD.

If restarting your Mac doesn't return the free space you might try trashing and reinstalling Toast. I'm not sure where Toast writes the temporary file when making copies - it isn't to the converted items folder, as you've discovered.

I don't know why Toast stalled at the end of the disc reading stage. What is supposed to happen next is a dialogue box appears asking to eject the disc and insert a new disc. Maybe there is a reason the disc couldn't be ejected. What I recommend is choosing Save as Disc Image from the File menu instead of clicking the burn button. This copies the DVD to your hard drive. Then eject the DVD and select the disc image with the Image File setting in the Copy window. Now burn your copy from the disc image.

[anguspeters]

tsantee you are a genius!

I now have my 10GB back and a sucessfully copied DVD!  Many many thanks - followed your suggestions to the letter and no problems at all.

Next time you are in the UK I will buy you a drink!

I'm not at all impressed with Roxio's support, but you have proved that this forum is well worth a visit - my faith is restored.

Once again, many thanks.

Angus

frenchtoastwithjam, on Mar 31 2006, 07:31 AM, said:

Well, just in case, delete the folder that Toast is using for the temp stuff.  It will re-create it the next time you launch it.

If it is commercially produced, it is probably encrypted and if so, you wont be able to copy it with Toast alone.  You will need to find an application out there to rip it.  They are out there, but I am sure roxio does not want us talking about such apps on their boards.

Many thanks for your suggestions frenchtoast.  No need to get ripping software - check out tsantee's suggestions.

Thanks again for your help.

Angus