2 replies to this topic

[poposolis]

hello to everyone, I have not even solved my problem Uninstall the Roxie in its entirety use the program yuor Uninstallers 2008 pro, then I made a total cleaning of any track records in Roxio and anywhere was, I buy the commercial version of Roxio is called "Roxio Easy Media Creator 9 OF" install hassle-free I thought that everything would work fine but when I run it sends me the following error:

Problem Event Name: APPCRASH
Application Name: Roxio_Central33.exe
Application Version: 3.30.69.2
Application Timestamp: 455a2604
Fault Module Name: StackHash_7aa3
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Offset Exception: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 7aa3
Additional Information 2: cfc3e477ceab23b612515e218f987fe2
Additional Information 3: 5b00
Additional Information 4: de66c69ba0aef4cd05920f0d99878486


because  sends this error message and because no runs the program what is going on ... This had the same problem with Roxio Media Creator Esay which was installed my computer (Laptop HP Compaq nx & 300) only worked when I was an active Internet connection, with Roxio buys tambien me that it works only with Internet connection and not in my house I have internet connection I have to go elsewhere, not to do, he Uninstall Roxio and installed about four times and I'm tired ayudenme because I love this program and I do not like to think that Roxio is not a program that fills the espectativas of users ...

Thank you in advance that can help me to ...

[gi7omy]

You may have remnants of the original HP installation still present (their version was the one which did the internet connection.

If you have Vista, read this and follow it exactly and don't leave any part out

http://kb.roxio.com/content/kb/Creator/000127CR

For XP go here

http://kb.roxio.com/content/kb/Creator/000086CR

[poposolis]

You may have remnants of the original HP installation still present (their version was the one which did the internet connection.

If you have Vista, read this and follow it exactly and don't leave any part out

http://kb.roxio.com/content/kb/Creator/000127CR

For XP go here

http://kb.roxio.com/content/kb/Creator/000086CR

I have done so three times but the program is loaded with Internet connection, if after that I charge the program will remove the Internet connection program once charged operate normally without Internet connection through a clear but first I owe you load connected to Internet ... and then work offline and there is no problem ...