I am not sure if I am in the right forum but I ma pretty frustrated.
When I attempted to purchase by download, I received the following error message at the end of the purchase process:
"We are unable to process your order. Please verify your information and try again."
ALL my information is valid. To be sure I tried 2 different credit cards and 2 different email addresses.
I attempted to purchase by download several times (12-14 times). I give up now, because I would have needed the product today and I am NOT able to download it because of the error message above.
Anybody any ideas?
nikro000
P.S. Needless to say I re-entered my information several times to make sure there was no mistakle from my part.
Maybe try a different browser and be sure to clean your cache? Also, double check those e-mail accounts; maybe it went through despite the error message. I think EMC 9 has a free trial download available, maybe
here? Maybe you could try that for tonight? Unfortunately, it looks like a call to customer service is unavailable until tomm. morning,
here. I hope it works out for you.
Edited by Syrallas, 30 June 2008 - 05:56 PM.
Upstate NY
Some specs:
Creator 2012 Pro on this homemade pc:
ANTEC NINE HUNDRED case; WIN HOME PREM 7 64-BIT; MB ASUS P6X58D PREMIUM 1366 R; CPU:INTEL CORE I7 950 3.06G; SSD 80G INTEL SSDSA2MH080G;
Add'l HD 1.5TB WD 7K 64M; Videocard: VGA ASUS GTX460; DVD BURNER 1: BLU-RAY BURNER LG; DVD BURNER 2: ASUS DRW-24B3LT; CPU COOL ZALMAN
On this Vista 32 bit (
) pc:
System Model m8247c
Chipset: GeForce 6150SE nForce 430; Memory (RAM): 3 gig;
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, 2.800 GHz, 2 Core(s), 2 Logical Processor(s)
+ ATAPI DVD DH20A4P USB External DVD Burner; Western Digital 1TB & 1.5 TB My Book™ Home Edition™ External Hard Drives
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