11 replies to this topic

[dvg]

Since upgrading to EMC 10 I have not been able to reliably burn DVD's. This version takes a very long time to encode and such so it is only after 2-3 hours that you get the message, "Failed to start the image writing operation Error while Burning Image. 800004003 Error while Aborting".

Steps taken as suggested by the Roxio knowledge base and their own tech support:

1.) Defrag your disk. Perhaps because it need a lot of contiguous space? But the error is only after 100% of the work is done and it wants to burn the DVD. I did find out that TiVo files get very fragmented and they cannot be defraged. The only way is to copy them to another storage device, defrag, then copy them back. That appeared to work once.

2.) Delete temp files. Claim is that you might be out of temp space. I've never heard of a way to limit the size of temp space on Windows, but still I did. Start, Run, "%temp%" and then delete all that you can there.

3.) Go to Tools/Options and check that MyDVD is using software rendering, not hardware. I did that, but it keeps switching back mysteriously.

4.) Check your video drivers for updates. Go to Start/Run "dxdiag". You should see that your DirectX version is 9.0.c and check on the Display tab. If its not a pretty new one, go to the manufacture's web site and get a new one.

My opinion:

1.) The rendering and encoding and all that dealt with above are running fine.
2.) It was one of those stupid Windows update that broke this.
3.) Its really the DVD burner.

The burner is a _NEC DVG+RW ND-3450A using the MS drivers of 7/1/2001. I see others on this forum say they are having problems with this same burner and they have updated the firm ware. So far I have not found any "official" site offering updates for this burner. It make a bit nervous try just anything.


Anyone have any fresh ideas?

[gi7omy]

NEC has since 2005 combined with Sony and info on drives are under the 'Optiarc' name. Info on drivers, firmware are at

http://www.sonynec-optiarc.eu/en/support-s...-nd-series.html

However - be warned:

"Important: Our Firmware Updates are not compatible with those provided by OEM vendors (e.g. HP, Dell, Fujitsu-Siemens etc.).  You may damage your drive if you flash it with incompatible firmware."

[dvg]

The burner is a _NEC DVG+RW ND-3450A using the MS drivers of 7/1/2001. I see others on this forum say they are having problems with this same burner and they have updated the firm ware. So far I have not found any "official" site offering updates for this burner. It make a bit nervous try just anything.

Makes me wonder if I should just buy a new burner. I see Tiger Direct has Sony's for $30.  Anyone have recommendations?

[cdanteek]

Did the drive come with the PC? If so what brand and model # of PC?

cd

[dvg]

Did the drive come with the PC? If so what brand and model # of PC?

cd

Its a Dell Dimension 8400, which I used to think of as "new'.  

[gaper1]

so are you able to make a disc image successfully? maybe it's not really a "burning" issue

[cdanteek]

Its a Dell Dimension 8400, which I used to think of as "new'.  

Then go to Dell and enter your service tag and look for a firmware update, you have a OEM NEC Drive.

cd

[dvg]

so are you able to make a disc image successfully? maybe it's not really a "burning" issue

Good point. I am testing that now. I did make what I guess is an image (second option) yesterday, but I'm not sure what to do with it. Right now I am making a "folder' set. Can either or both of these just be burned on to the DVD and then played?

[dvg]

Good point. I am testing that now. I did make what I guess is an image (second option) yesterday, but I'm not sure what to do with it. Right now I am making a "folder' set. Can either or both of these just be burned on to the DVD and then played?

It created a Folder set just fine, as it did the image. How can I burn those to a disk and have them play?

[gi7omy]

If the image is a C2D or ISO - just put in a blank disc and double click on the file - it should do it automatically from there

[dvg]

If the image is a C2D or ISO - just put in a blank disc and double click on the file - it should do it automatically from there

It does produce an .iso file but double clicking does not help on my computer. I right clicked and chose Burn with Creator and it did.

So all this work up to this point, defragging, cleaning up temp,new drivers, switching to software rendering, latest code on the burner have done nothing to resolve the problem. MyDVD has been creating the images all along, just fine, and the DVD burner works just fine, like it always used to, but MyDVD cannot get from Prepare to Burn. This is a pain, burning DVD's of TiVo shows used to be easy and painless. Now it is a half day, multi step process.

I did uninstall Sonic before installing Roxio, but I wonder if there are some old hooks in the code looking in all the wrong places and that is why it can't get to the burner? Anyone have any ideas.

I have found that MyDVD takes several hours to burn three half hour segments. And it is taking 75-85% cpu the whole time so the computer is useless (dual processor, too.) Then you have to come back an burn the image to the DVD. Used to be I would come back and it was DONE!

Then go to Dell and enter your service tag and look for a firmware update, you have a OEM NEC Drive.

cd

Thanks, cd. I did find a newer one there, and flashed it. But still Creator won't burn it after creating it. Of course you can only test that once every three hours.  

[cdanteek]

It does produce an .iso file but double clicking does not help on my computer. I right clicked and chose Burn with Creator and it did.

So all this work up to this point, defragging, cleaning up temp,new drivers, switching to software rendering, latest code on the burner have done nothing to resolve the problem. MyDVD has been creating the images all along, just fine, and the DVD burner works just fine, like it always used to, but MyDVD cannot get from Prepare to Burn. This is a pain, burning DVD's of TiVo shows used to be easy and painless. Now it is a half day, multi step process.

I did uninstall Sonic before installing Roxio, but I wonder if there are some old hooks in the code looking in all the wrong places and that is why it can't get to the burner? Anyone have any ideas.

I have found that MyDVD takes several hours to burn three half hour segments. And it is taking 75-85% cpu the whole time so the computer is useless (dual processor, too.) Then you have to come back an burn the image to the DVD. Used to be I would come back and it was DONE!




Thanks, cd. I did find a newer one there, and flashed it. But still Creator won't burn it after creating it. Of course you can only test that once every three hours.  

Q, does the disc play and play OK?

Your old way temped a image to the HD then burned to disc. The difference is now you load the image and burn. The difference in time is you walking to the pc and doing the burn step, not much! I never do a direct burn, and always save to a image file or DVD Video Folder set.

For a clean uninstall try # 10 or 11 in my signature, for your EMC Version and OS..

cd

Edited by cdanteek, 11 July 2008 - 07:47 AM.