[pointerdog]

In the Creator 10 Suite opening page, my NEC DVD+RW drive is correctly listed as the destination drive. However, when I use either MyDVD or My DVD express to attempt to burn a movie which has been made and saved as a file for DVD use, the burn window has my other, read only drive highlighted. When I use the drop down menu to choose the correct drive, it tells me the drive is empty and the burn button does not highlight. The computer is a Dell Optiplex running Windows XP Professional. I have:
1.Updated my video driver
2. uninstalled the drive at the device manager and rebooted (it works fine with other programs)
3.Performed a PX engine update
4. Uninstalled and reinstalled the Creator 10 suite

I note several other threads without solution. Is this program junk or is there a fix?

Thanks,
Ted

[grandpabruce]

In the Creator 10 Suite opening page, my NEC DVD+RW drive is correctly listed as the destination drive. However, when I use either MyDVD or My DVD express to attempt to burn a movie which has been made and saved as a file for DVD use, the burn window has my other, read only drive highlighted. When I use the drop down menu to choose the correct drive, it tells me the drive is empty and the burn button does not highlight. The computer is a Dell Optiplex running Windows XP Professional. I have:
1.Updated my video driver
2. uninstalled the drive at the device manager and rebooted (it works fine with other programs)
3.Performed a PX engine update
4. Uninstalled and reinstalled the Creator 10 suite

I note several other threads without solution. Is this program junk or is there a fix?

Thanks,
Ted

The drive could be junk, maybe. In Device Manager, delete you Secondary EIDE ATAPI controller, reboot, and see if EMC sees the drive.

[pointerdog]

The drive could be junk, maybe. In Device Manager, delete you Secondary EIDE ATAPI controller, reboot, and see if EMC sees the drive.

The drive records for all other programs I use.

Ted

[gi7omy]

Did you try what Bruce suggested?

At times windows will 'lose' a drive and its properties and needs to have it re-installed

[pointerdog]

Did you try what Bruce suggested?

At times windows will 'lose' a drive and its properties and needs to have it re-installed

Yes, I did both that and I deleted the upper and lower filters in the registry. After deleting the filters, the Creator 10 found no drive. Per the microsoft knowledge base I then deleted and reinstalled the program. Still exactly the same. The C 10 finds the DVD drive empty and will not highlight the burn button.
Ted

[gi7omy]

You don't delete a program after removing the upper lower filters - you only reboot

What is the ID string of the drive? (check control panel, system, device manager)

[pointerdog]

You don't delete a program after removing the upper lower filters - you only reboot

What is the ID string of the drive? (check control panel, system, device manager)

I rebooted and the program was unable to locate any disc drive so I deleted and reinstalled.
The ID string:_NEC DVD+RW ND2100AD

[pointerdog]

Today I did all of the follwing, in the order specified. At the end the problem is unchanged:
A Roxio Agent has responded to your ticket! (# 583925)


Thank you for contacting Roxio Technical Support

Try these in order: http://kb.roxio.com/content/kb/Creator/EE6000148

http://kb.roxio.com/content/kb/General%20I...mation/000008GN

http://kb.roxio.com/content/kb/Creator/EEZ000005

http://kb.roxio.com/content/kb/Creator/EE6000150

Clean install: http://kb.roxio.com/content/kb/Creator/000086CR

I think that is probably about it for Creator unless someone knows what to do.

[firenhancer]

The symtom mentioned means drive is not reading the brand/type of media.

1. Ensure you have updated version of firmware for the drive. Preferebly check Dell Support site
2. What brand and type of media (discs) are you trying to use?
3. What other programs are able to burn and what type of projects?

[gi7omy]

That drive is a fairly old one (8x maximum). It's possible that the media you are using is 16x and it just doesn't recognise it

Check this forum

http://techrepublic.com.com/5208-6230-0.ht...ssageID=2151739

[pointerdog]

I installed the firmware update from the Dell site.
The media is TDK DVD-R 1-16x
I have made may music CD's and used the drive to backup my Quicken data; read video but not burned to date.

It still says drive empty.

This post has been edited by pointerdog: 24 July 2008 - 02:50 PM

[gi7omy]

First of all it says on the forum I pointed you to that there is a good chance that it may NOT burn any media rated higher than 8x - this is a drive limitation. If it doesn't recognise the data track on the media, it will not burn

Second, TDK are very bottom-end discs - you would be better trying a Verbatim, but make sure it is 8x rated and see what happens there (use a -RW to test so you don't waste any)

[Brendon]

I installed the firmware update from the Dell site.
The media is TDK DVD-R 1-16x
I have made may music CD's and used the drive to backup my Quicken data; read video but not burned to date.

It still says drive empty.

Pointerdog,

Your NEC DVD+RW ND2100AD DVD drive will only burn DVD+ [plus] discs.
There is no way that particular drive will recognize DVD-R discs.

There's nothing wrong with your EMC 10 software, you just need to buy the right type of discs for your old drive.

Regards,
Brendon

[gi7omy]

me bad - I sort of missed that (no excuse - I used to have one of those a long time ago )

[pointerdog]

I'll pick up some +R discs tomorrow and give it a try.
Thanks

[pointerdog]

I'll pick up some +R discs tomorrow and give it a try.
Thanks

So, picked up the DVD + R media, immediately recognized by machine. Then tried to burn a DVD. The program went thorugh the process and just as the burn project indicated 100% completion gave the error message: Destination drive doesn't have enough space. Error while Burning Image 80004003 Error while Aborting.

This happened twice. The files were not large. I tried 2 the first time (plenty of room) and only one the second. Same message. What to do, what to do?

[gi7omy]

Try burning to an image file first (it's one of the options when you select burn) and use that to make the DVD

Don't forget btw that 4.3 GB in disc terms isn't the normal computer 4.3 GB that Windows will record (it's a bit smaller - actually it's a LOT smaller)

[grandpabruce]

The drive is junk. Get rid of it, and get a new one.

[pointerdog]

I pulled out my "junk" drive, did my research, and found the drive with the highest user satisfaction to be the LG 22x Internal Super Multi DVD Rewriter GH 22. I purchased one and installed it.
SAME ERROR MESSAGE AGAIN!!!!!!

Just for laughs, I installed the free Nero software bundle which came with the new drive: it worked flawlessly the first time. The only question is whether the Nero software willl work with my old junk drive.
Ted

This post has been edited by pointerdog: 27 July 2008 - 06:12 AM

[dvg]

That's just about were I am. I have a Dell machine, with a NEC DVD-+RW drive that has burned 100's of DVD's without a complaint until I was forced to upgrade to EMC 10. (I burn disks off of TiVo so it is the only game in town, right?)

It burned one, then after days of all the busy work suggested here and by support, one more. Now nothing.

Yes, I have the right media, this drive handles both + and 1. And all the drivers are up todate and supposedly the firmware is too.

I notice that when I put a blank DVD in (and wait for minutes while it buszies itself) the drive name in Explorer changes from DVD-RW Drive to CD Drive. That has to be a bad sign.

I know how to uninstall the drive, but am nervous about re-installing. I can't find a disk from Dell with that on it. Will I have problems?