15 replies to this topic

[Dave Bradford]

I am having problems with MyDVD 10.0 in that the DVD's created are very selective about which DVD players they can run on. The problem is worse on DVD writers. On my Sony writer the player totally crashes while trying to read the menu. The writer needs an actual hard reboot to recover from some of the DVD's I've created!

If I create projects without menu's then the DVD's will work in all players! The menu's created by MvDVD 10.0 seem to be too complex or contain incompatabilities that some players can deal with & others cant.

I have seen several thread where this problem is blandly blamed on low quality DVD's or the type of player. I can rule this out for the following reason:

I used to use MyDVD 5.0 and have made many DVD's for myself & family over the past 4 years. After a PC failure I was forced to rebuild my PC. To my horror my MyDVD 5.0 activation code was stored on the HD that I had rebuilt! Paperwork long since lost. I was forced to upgrade to MyDVD 10.0.

So I am using the same PC, the same verbatum discs, the same DVD players and now: none of my projects work correctly! The only variable is that I have upgraded to 10.0

I work in software development. I am a network analyst for Ericsson! I know my software & I know how to analyse software faults! My conclussion is that MyDVD 10.0 has a compatability bug with some DVD players! If the experts on this forum insist on passing the many repeated claims from many people of various DVD projects failing on poor DVD's then Roxio will not look into the problem & develop a patch! Because a patch is needed to correct this issue!

If someone would like to ask me any specific questions I will answer them.

In the mean time. Does anyone know where I could buy an activation code for MyDVD 5.0 because I have a lot of backed up DVD projects that I would like to burn to DVD & delete from my HD?

Edited by Dave Bradford, 16 July 2008 - 03:24 AM.

[Jim_Hardin]

I hate to disrupt your conclusion but in light of your experience please explain how it is that the software has been out for 8 months and there were months of beta testing before that and this problem did not showed up?

The usual recommendations of: Media; Directx; Video Drivers; Firmware Updates; Change Rendering; Burn Methods - work.

Why working solutions would be called 'blame' or why you are above them is beyond me???

It shouldn't make any difference, but do you burn in PAL or NTSC?

Since your PC appears dated, would you list the specs for it?

Edited by Jim_Hardin, 16 July 2008 - 02:34 AM.

[Dave Bradford]

I hate to disrupt your conclusion but in light of your experience please explain how it is that the software has been out for 8 months and there were months of beta testing before that and this problem did not showed up?

The usual recommendations of: Media; Directx; Video Drivers; Firmware Updates; Change Rendering; Burn Methods - work.

Why working solutions would be called 'blame' or why you are above them is beyond me???

It shouldn't make any difference, but do you burn in PAL or NTSC in Sweden?

Since your PC appears dated, would you list the specs for it?

I haved picked up several thread complaining of simular problems to mine! So the problem exists! You ask me to account for Roxio's beta test method? I have no idea what testing they actually do so have no comment to make! I would point out that products that I work on and that are over 10 years old still have software issues reported on them today & our softwere is tested by national govt's not individual users.

I burn PAL DVD's in the UK

To my mind the issue is one of 2 things! The rebuild of the PC changed some aspect of my setup that specifically effects this application or (2) There is an incompatability or inconstancy on MyDVD 10.0

I am at work at the moment so canot give specific details of my PC. I will send these details in this evening. However the PC is a Barebones 2.4Ghz Pentium4 runing XP SP2 on auto update! More details to follow!

[Jim_Hardin]

I haved picked up several thread complaining of simular problems to mine! So the problem exists! You ask me to account for Roxio's beta test method? I have no idea what testing they actually do so have no comment to make! I would point out that products that I work on and that are over 10 years old still have software issues reported on them today & our softwere is tested by national govt's not individual users.

I burn PAL DVD's in the UK

To my mind the issue is one of 2 things! The rebuild of the PC changed some aspect of my setup that specifically effects this application or (2) There is an incompatability or inconstancy on MyDVD 10.0

I am at work at the moment so canot give specific details of my PC. I will send these details in this evening. However the PC is a Barebones 2.4Ghz Pentium4 runing XP SP2 on auto update! More details to follow!

No what you hand picked were several inconclusive threads, 5 in fact, that were 1 or 2 posts and then the poster never came back…

It is more likely that the poster never came back because the problem was resolved than it is that they gave up burning and entered a convent.

If you like I will be glad to hand pick 10 posts where the problems were resolved. If it is this horrible glaring bug as you claim why doesn't it exist in the millions of burning Suites that are out there in the real world?

There is something else at play here and it is only a matter of finding it.

[gi7omy]

To add to what Jim said

I also burn DVDs to the European 625 line 25 fps, PAL colour sub-system and I don't have this problem of which you speak.

I use Taiyo-Yuden media; I render first to a .iso file and use that to burn the DVD and every single one works and plays both in the DVD player or on the PC.

I have been using this software in all versions since the days of Adaptec Easy CD 3.5. Sure I've had failures but in the majority of cases it was finger trouble (once a faulty drive and occasionally cheap media)

[Dave Bradford]

One other thing I've just thought to add:

When I've put a created DVD into my DVD writer although I am unable to view the top menu or run the DVD I can use the DVD writers ability to list files and to copy the video files onto it HD. I can then watch the video's from there! I have concidered then using the writer to burn the files back to DVD but decided this process would be far too clumsy!

[Dave Bradford]

To answer the questions on my configuration:

PC: Soltek QBIC barebones
Motherboard: SL-B8E-F (478)
CPU: Pentium 4 3Ghz
RAM: 1Gb
HD: 104Gb (C:) + 107Gb (D:)
Drive: Samsung SH-W162C

OS: XP Pro SP2 auto update
Application: MyDVD 10 Premier (build 111B15A ENU)

DVD's used: Verbatum +R & -R, TDK +R, JVC -R, MrDVD +RL

Is any other information required?

[grandpabruce]

To answer the questions on my configuration:

PC: Soltek QBIC barebones
Motherboard: SL-B8E-F (478)
CPU: Pentium 4 3Ghz
RAM: 1Gb
HD: 104Gb (C:) + 107Gb (D:)
Drive: Samsung SH-W162C

OS: XP Pro SP2 auto update
Application: MyDVD 10 Premier (build 111B15A ENU)

DVD's used: Verbatum +R & -R, TDK +R, JVC -R, MrDVD +RL

Is any other information required?

What video card or chip?

[Dave Bradford]

What video card or chip?

I do not have a video card & as far as I can tell the video chip is: Intel 82865G (not sure!)

[gi7omy]

That particular graphics chip is known to cause problems (dating back to at least EMC8). It doesn't fully support DirectX

It's an onboard chip that uses shared memory (using system RAM) which is far slower than a dedicated graphics card

Unless you have a laptop (or a machine that doesn't have an AGP or PCIe slot) I'd recommend installing a dedicated card

Short term, try using software rendering instead of hardware (you will lose transitions but that can't be helped)

[grandpabruce]

You will only lose the 3-D transitions when using Software rendering.  Others will run fine.

[Dave Bradford]

That particular graphics chip is known to cause problems (dating back to at least EMC8). It doesn't fully support DirectX

It's an onboard chip that uses shared memory (using system RAM) which is far slower than a dedicated graphics card

Unless you have a laptop (or a machine that doesn't have an AGP or PCIe slot) I'd recommend installing a dedicated card

Short term, try using software rendering instead of hardware (you will lose transitions but that can't be helped)

I've just checked this and it has been set to Software Rendering the whole time!

I tried switching to Hardware Rendering & it switched straight back with a known limitation message.

[grandpabruce]

I've just checked this and it has been set to Software Rendering the whole time!

I tried switching to Hardware Rendering & it switched straight back with a known limitation message.

Well, then as Daithi said, that video chip won't cut the mustard with the software.  You need a dedicated video card.

[Dave Bradford]

Well, then as Daithi said, that video chip won't cut the mustard with the software.  You need a dedicated video card.

Daithi's point about the video chip not been upto the job has already been noted.

However what I have pointed out is that I am not using the video chip. He suggests using soft rendering instead as this will solve that problem although with reduced capability.

My point is that I am already using soft rendering & it does not work!

I tried a few tests out last night. One thing I tried was to create a DVD that just consists of a menu and a single slide! My DVD player is still unable to read this DVD!

[gi7omy]

I don't know where you get the idea that you 'don't use the graphics when rendering'

You DO (whether you think so or not) whether you use software rendering or not, the graphics chip comes into play as does the graphics memory

If your hardware isn't up to it, you will never get the program to work

[grandpabruce]

Daithi's point about the video chip not been upto the job has already been noted.

However what I have pointed out is that I am not using the video chip. He suggests using soft rendering instead as this will solve that problem although with reduced capability.

My point is that I am already using soft rendering & it does not work!

I tried a few tests out last night. One thing I tried was to create a DVD that just consists of a menu and a single slide! My DVD player is still unable to read this DVD!

It is puzzling why it won't play in the DVD player.  I didn't scroll back, but did you try burning to an .ISO file (in MyDVD) first, then burning to a DVD using Video Copy and Convert?