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Roxio Buzz Not Supported Despite Paying For Official Download

#1 User is offline   southcoastsounds 

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Posted 24 July 2008 - 10:55 PM

The Roxio support website seems to know nothing of Buzz. I can't register as the CD key sent to me on purchase is not recognised, and I can't raise a help ticket because the product is not liisted on the drop down menu of supported products.

Does anyone know how I can raise a help ticket on this product please?

Thanks,

Tom
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#2 User is offline   cdanteek 

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Posted 29 July 2008 - 06:24 AM

Don't worry what is listed. Click here sign-in and on the next page 'Create a New Help Ticket' .

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#3 User is offline   firenhancer 

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Posted 29 July 2008 - 06:57 AM

Just wondering if you can elaborate on the issue you are experiencing.
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#4 User is offline   southcoastsounds 

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Posted 30 July 2008 - 11:43 PM

QUOTE (firenhancer @ Jul 29 2008, 06:57 AM) <{POST_SNAPBACK}>
Just wondering if you can elaborate on the issue you are experiencing.


I've edited videos and uploaded them to youtube. I now want to do other things with them - mail them to people, convert them to other formats etc, and I can't get to the edited files. What is this new bzprj extenstion? Is this compatible with anything else, or are my edited files permanently locked into Roxio Buzz? If so, how can I share them with people who don't have Buzz on their computer?

Can I save my output videos from Buzz in any other format? If as I now suspect, Buzz is a totally exclusive bit of software that produces output videos that can't be read by anything else then I really wish I'd never bought it.

Tom
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#5 User is offline   firenhancer 

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Posted 31 July 2008 - 10:19 AM

1. Go the Buzz Options
2. Under Files and Editing, uncheck "Delete temporary video files after upload is complete"
3. Look for the folder where the temp converted files are located.

I don't think Buzz will help you convert the file into many different formats. Below is some help information.

http://www.roxio.com/enu/solutions/roxiola...lp/default.html

This post has been edited by firenhancer: 31 July 2008 - 10:19 AM

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#6 User is offline   southcoastsounds 

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Posted 31 July 2008 - 01:50 PM

QUOTE (firenhancer @ Jul 31 2008, 10:19 AM) <{POST_SNAPBACK}>
1. Go the Buzz Options
2. Under Files and Editing, uncheck "Delete temporary video files after upload is complete"
3. Look for the folder where the temp converted files are located.

I don't think Buzz will help you convert the file into many different formats. Below is some help information.

http://www.roxio.com/enu/solutions/roxiola...lp/default.html

Thanks for that firenhancer. It looks like Buzz is very limited in its scope - makes me wonder what the point is if all it does is create a new file type then upload to YT. Adobe Quick Time Pro has many more features and can easily be set to optimise for YT.

Tom
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#7 User is offline   firenhancer 

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Posted 31 July 2008 - 02:11 PM

I think its matter of preference for what you really want to do. Buzz meets the preference of most users who intend to upload to different video service including YT. Buzz is 123 solution for most smile.gif
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#8 User is offline   southcoast-sounds 

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Posted 01 November 2008 - 08:42 AM

QUOTE (cdanteek @ Jul 29 2008, 06:24 AM) <{POST_SNAPBACK}>
Don't worry what is listed. Click here sign-in and on the next page 'Create a New Help Ticket' .

cd

I can't log a support ticket as BUZZ is not in the drop-down list of products.

Also, when I try to register the product, the version number stated in the drop-down list is 10 whereas I purchased BUZZ version 2

How can I get support please? You will see from my other post that the problem is that YouTube has disappeared from my list of "share" services.

Tom
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#9 User is offline   malatekid 

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Posted 01 November 2008 - 08:59 AM

Try this email route.

This post has been edited by malatekid: 01 November 2008 - 09:00 AM

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#10 User is offline   southcoast-sounds 

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Posted 01 November 2008 - 03:11 PM

QUOTE (malatekid @ Nov 1 2008, 08:59 AM) <{POST_SNAPBACK}>
Try this email route.


Thanks - but that has exactly the same problem - the drop-down list of products you get to, does not include BUZZ.

Its as though Roxio have sold the product then completely forgotten all about it!

Tom
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