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Error Message

#1 User is offline   dirtywheels 

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Posted 04 April 2006 - 09:57 AM

Does anybody know why I am getting the error message:
THE DRIVE REPORTED AN ERROR:
SENSE KEY = HARDWARE ERROR
SENSE CODE = 0x3, 0x01
I am getting this message every time I try burning a backup DVD. I never had a problem before and then suddenly it started after successfully burning a DVD and then the exact same burning process was unsuccessfull. Any ideas would be appreciated.
Thanks.
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#2 User is offline   John at Roxio 

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Posted 04 April 2006 - 10:16 AM

Generally that means that your drive has a problem. You might want to try some other media, but it really sounds like the drive is not working properly.
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#3 User is offline   dirtywheels 

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Posted 04 April 2006 - 09:21 PM

View Postfrenchtoastwithjam, on Apr 4 2006, 11:16 AM, said:

Generally that means that your drive has a problem. You might want to try some other media, but it really sounds like the drive is not working properly.

I can successfully use Toast's "Copy" succussfully, so I assume the drive is fine. If not, is there a way of testing to find out if it is in fact the drive's fault? I have a new iMac G5 with a Mitshita UJ-846 dual layer burner.
Thanks for any suggestions
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#4 User is offline   John at Roxio 

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Posted 05 April 2006 - 11:04 AM

Can you copy CD's or DVD's? It sounds like the problem might be specific to DVD burning. I guess one thing you can start with is to see if there are any firmware updates available for the drive.
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#5 User is offline   dirtywheels 

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Posted 09 April 2006 - 08:13 PM

View Postfrenchtoastwithjam, on Apr 5 2006, 12:04 PM, said:

Can you copy CD's or DVD's? It sounds like the problem might be specific to DVD burning. I guess one thing you can start with is to see if there are any firmware updates available for the drive.

Thanks for the advice. I think the problem came down to the media. I am now using Ridata DVD-RW's & Ridata DVD-R's. I haven't had a problem since.
Thanks,
Guy
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#6 User is offline   John at Roxio 

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Posted 10 April 2006 - 09:11 AM

Yep, media. I never quit being amazed at the various problems that media can cause. Eventually CD media got to the point where you could by garbage and it still worked 99.9% of the time, but DVD burning, no way. Must be the higher capacity of the disc. For HD DVD or Blue Ray, get ready to take out a 2nd mortagage so you can afford only top of the line media.
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