5 replies to this topic

[dirtywheels]

Does anybody know why I am getting the error message:  
THE DRIVE REPORTED AN ERROR:
SENSE KEY = HARDWARE ERROR
SENSE CODE = 0x3, 0x01
I am getting this message every time I try burning a backup DVD.  I never had a problem before and then suddenly it started after successfully burning a DVD and then the exact same burning process was unsuccessfull.  Any ideas would be appreciated.
  Thanks.

[John at Roxio]

Generally that means that your drive has a problem.  You might want to try some other media, but it really sounds like the drive is not working properly.

[dirtywheels]

frenchtoastwithjam, on Apr 4 2006, 11:16 AM, said:

Generally that means that your drive has a problem.  You might want to try some other media, but it really sounds like the drive is not working properly.

I can successfully use Toast's "Copy" succussfully, so I assume the drive is fine.  If not, is there a way of testing to find out if it is in fact the drive's fault?   I have a new iMac G5 with a Mitshita UJ-846 dual layer burner.
Thanks for any suggestions

[John at Roxio]

Can you copy CD's or DVD's?  It sounds like the problem might be specific to DVD burning.  I guess one thing you can start with is to see if there are any firmware updates available for the drive.

[dirtywheels]

frenchtoastwithjam, on Apr 5 2006, 12:04 PM, said:

Can you copy CD's or DVD's?  It sounds like the problem might be specific to DVD burning.  I guess one thing you can start with is to see if there are any firmware updates available for the drive.

Thanks for the advice.  I think the problem came down to the media.  I am now using Ridata DVD-RW's & Ridata DVD-R's.  I haven't had a problem since.
           Thanks,
                Guy

[John at Roxio]

Yep, media.  I never quit being amazed at the various problems that media can cause.  Eventually CD media got to the point where you could by garbage and it still worked 99.9% of the time, but DVD burning, no way.  Must be the higher capacity of the disc.  For HD DVD or Blue Ray, get ready to take out a 2nd mortagage so you can afford only top of the line media.