25 replies to this topic

[NancyStaub]

I've just installed Easy CD & DVD Creator 6.  When I try to burn a CD, I get an error message "No disk in Drive".  I went to the Roxio site and downloaded the updates.  Now the message I get is "No Supported Recorders", which also appears on the main screen where I try to burn the disk.  What do I do - please?????  Thanks!

[firenhancer]

Try doing drive update from here and the Engine update

[NancyStaub]

Try doing drive update from here and the Engine update

I did both - got messages I was already updated.  Still get the same "no disc" message.  THANKS!!!  I REALLY appreciate your help!  Any other suggestions?

[lynn98109]

There is absolutely NO info given about your computer specs, or program Version, or exactly what you are doing.

For all we can tell, you formatted a disc for Drag2Disc and are trying to use one of the more reliable programs (which work with a BLANK blank directly off the spindle or out of thecase), or you have an OEM Version which will only recognize the drive it came with, or you have Vista (this program is from long before Vista).  It is entirely possible all these guesses are wrong, but without more info we can't make valid guesses.

Take a look at this, and if it doesn't help, come back with enough info for us to make better guesses.
http://forums.support.roxio.com/index.php?showtopic=923

Lynn

[NancyStaub]

There is absolutely NO info given about your computer specs, or program Version, or exactly what you are doing.

For all we can tell, you formatted a disc for Drag2Disc and are trying to use one of the more reliable programs (which work with a BLANK blank directly off the spindle or out of thecase), or you have an OEM Version which will only recognize the drive it came with, or you have Vista (this program is from long before Vista).  It is entirely possible all these guesses are wrong, but without more info we can't make valid guesses.

Take a look at this, and if it doesn't help, come back with enough info for us to make better guesses.
http://forums.support.roxio.com/index.php?showtopic=923

Lynn

Lynn,
Thanks SO much for enlightening me as to how to properly ask for assistance.  Let me try this again.  
The Operating system is Windows XP, 2002
Program box says "Roxio Easy CD & DVD Burning" - when installed it says Easy CD & DVD Creator 6.
Version: 6.2.0.130
Drive identifier: HL-DT-ST DVD-Rom GDR8162  B  AND Samsung CD-R/RW SW-2525
On main screen for Creator Classic, down at the bottom to the left of where the "burning" logo is, it states "Default recorder: None
The error message I get is: There are no supported recorders available.  Make sure that your recorder is powered on and that all cables are properly connected.  Also, make sure the latest version of the software is installed to ensure you have the latest drivers.
I also get error message: No disc in drive.

I hope all that helps.  Sorry to be so illiterate.
Nancy

[lynn98109]

googling the HL-DT-ST DVD-Rom GDR8162B (note - no space between the 2 and the B ), it appears to be a DVD-ROM drive, that is, it can read DVDs and probably CDs, but can't write anything.  The Samsung CD-R/RW SW-2525 can read an write CDs.

So, which drive did you put the disc in?

Have you tried burning a data or music disc with WinXP to make sure the drive works?

Have you tried a different brand of CD-R?  Sometimes a given drive will object to a given brand of disc, or it will be a bad disc.

Then there is always "Make sure that your recorder is powered on and that all cables are properly connected." like the message says.  If you don't know how to do that, perhaps you know someone who can help you.

And, as mentioned before, did you make the MISTAKE of formatting the disc?  (I learned all about that the hard way.)

Lynn

Edited by lynn98109, 24 August 2008 - 11:12 AM.

[ml]

We're talking about trying to burn a CD?

The first thing you should do is to go to the Website support of either your computer manufacturer if the drive came preinstalled....and see if there are any 'updates/ firmware for your drive.

Were you able to burn CDs before you installed the Roxio program?

Edited by ml, 24 August 2008 - 01:08 PM.

[Brendon]

The Samsung CD-R/RW SW-2525 can read an write CDs.

Nancy,

There is no SW-2525, so Lyn must be guessing again.
There is, however, a Samsung SW-252S. Is that the drive you have, please? Would you check and get back to us?

If it is a SW-252S, that drive has been recognized by Roxio since back in version 5.3.5g. It is listed in the drive identifiers for version 6, and should be recognized by your software. If it isn't, then there is likely to be something wrong in your burn engine.

In that case this topic may well help you. The key post seems to be jonatsonic's post number 5.

Regards,
Brendon

[lynn98109]

If you're right, Brendon, then a lot of people have confused the
Samsung CD-R/RW SW-2525. 48x32x49x max speed

http://www.google.com/search?hl=en&q=S...G=Google+Search

Lynn

[ml]

Actually, Brendon.   I think there is a SW-2525.    I think it was installed by certain manufacturers.

That's why I suggested that Nancy go to the computer manufacturer's website support to see if there are any 'updates/firmware' for her drive.

I think the more important question is whether CDs could be written before Easy CD & DVD Creator 6 was installed and how long ago she bought the software to see if it's still covered by Roxio Tech Support.

[Brendon]

Thanks ML, there may be an OEM version of the SW-252 which is re-badged as the SW-2525, but it certainly isn't in the drivetable used by Easy CD and DVD Creator 6, and I fear that version 6 consequently won't recognize the drive unless she can find a firmware update which will change the drive ID to SW-252.

I believe that Easy CD and DVD Creator 6 is out of support life, regardless of when it was bought.

Regards,
Brendon

[lynn98109]

I had thought OP's program was still in support since  "Program box says "Roxio Easy CD & DVD Burning" - when installed it says Easy CD & DVD Creator 6."

Altho it's possible they dropped the first attempt at the "Red Box" and are only covering the 9.05 Version - could you confirm that for me?

Lynn

[NancyStaub]

We're talking about trying to burn a CD?

The first thing you should do is to go to the Website support of either your computer manufacturer if the drive came preinstalled....and see if there are any 'updates/ firmware for your drive.  Yes, I did that.  Nothing.

Were you able to burn CDs before you installed the Roxio program?  Yes, definitely.

Thanks ML, there may be an OEM version of the SW-252 which is re-badged as the SW-2525, but it certainly isn't in the drivetable used by Easy CD and DVD Creator 6, and I fear that version 6 consequently won't recognize the drive unless she can find a firmware update which will change the drive ID to SW-252.

I believe that Easy CD and DVD Creator 6 is out of support life, regardless of when it was bought.

Regards,
Brendon

I think you're quite right Brendon.  I purchased it on August 20th - without knowing that.  Can you suggest any software I can purchase - OTHER THAN ROXIO - because the $29 I spent for the Easy CD and DVD Burning I purchased is useless - as is the support from Roxio for the product.  

Thank you!

[lynn98109]

Actually, since you said Program box says "Roxio Easy CD & DVD Burning" it may NOT be out of support.

However, you have never verified that the burner works to burn CDs using WinXP's built-in burning.  So in my eyes, the burner isn't cleared from responsibility yet, either.

WinXP is the earliest Windows Operating System that has the ability to burn CDs.  Before that, you did need a third-party program.  Now, it depends on what you want to burn whether you need a third-part program.

Lynn

[Brendon]

Actually, since you said Program box says "Roxio Easy CD & DVD Burning" it may NOT be out of support.

Lynn,
Thanks SO much for enlightening me as to how to properly ask for assistance.  Let me try this again.  
The Operating system is Windows XP, 2002
Program box says "Roxio Easy CD & DVD Burning" - when installed it says Easy CD & DVD Creator 6.
Version: 6.2.0.130

Perhaps Lyn didn't understand what you said above, Nancy.

The software you bought is probably close to 4 years old, is way past end-of-life and is well out of support - hence your lack of help from Roxio.  
However, despite its age the software should still detect your burner, if the burner is working. And we're here to support you.

I understand it won't read any disc now, so we need to check it.  If the drawer opens the power is connected, but can Windows still see it?
Here's how to check:

• right-click on 'My Computer', select properties
• click the Hardware tab, select Device Manager
• click the plus sign alongside 'DVD/CD-ROM drives'
• the entry should expand to list your drive or drives, can you see your SW-252S listed?

Regards,
Brendon

[NancyStaub]

Perhaps Lyn didn't understand what you said above, Nancy.

The software you bought is probably close to 4 years old, is way past end-of-life and is well out of support - hence your lack of help from Roxio.  
However, despite its age the software should still detect your burner, if the burner is working. And we're here to support you.

I understand it won't read any disc now, so we need to check it.  If the drawer opens the power is connected, but can Windows still see it?
Here's how to check:

• right-click on 'My Computer', select properties
• click the Hardware tab, select Device Manager
• click the plus sign alongside 'DVD/CD-ROM drives'
• the entry should expand to list your drive or drives, can you see your SW-252S listed?

Regards,
Brendon

Thanks, Brendon!!  Yes, I can see my SW-252S listed - and I could burn CDs prior to installing Roxio.  I have now uninstalled Roxio.  My computer still wouldn't recognize a disk in the drive - so I went to Restore - prior to when I installed Roxio the first time and now it will recognize a CD - even play the music CDs - so that's a HUGE relief!!!  

[Brendon]

That is a huge relief, though it doesn't show just what got tangled in the software.

Okay, what sort of CDs are you wanting to burn? Based on that, perhaps someone can suggest simple or free software to do it.

Regards,
Brendon

[egold92]

Have you tried this?  This worked perfectly for me...

Using Roxio Assistant: Roxio Assistant is designed to correct Engine Initialization errors. If Easy CD & DVD Creator's Engine does not initialize, the applications in Easy CD & DVD Creator will not recognize your recorder.

After running Roxio assistant, you should update Easy CD & DVD Creator as described above in "Updating Your Software to the Latest Version:".
1. RoxAssist.exe is located at:
C:\Program Files\Common Files\Roxio Shared\Upgrade\RoxAssist.exe
(Note: If you have modified the installation of Windows or Easy CD & DVD Creator, the file may be located in a different location.)
2. After running this program you should receive the message "Engine initialized successfully with full recorder support".
3. If you do not receive the message, update your Virus software and then check and clean your system for viruses. After the removal of any viruses, uninstall and then reinstall Easy CD & DVD Creator (use "Add Remove Programs" in "Control Panel".)
Roxio Assistant: In some instances Roxio Assistant may require the installation CD, not allowing you to "Cancel" with out it. In this case you will need to insert the Easy CD & DVD Creator install disc into your drive so that Roxio Assistant will have access to needed files.

[Old BJR]

Just found my solution to EZ-CD 6 & MyDVD10 not seeing drives!

This occurred when XP Pro Service Pack 3 was installed.

Just saw a note on that somewhere, removed SP3 and drives showed up again !

Is there a fix for this that works with SP3 ?

BJ

[Brendon]

Sorry BJ,

Version 6 is 'out of support' - it's 4 years old. They don't make "fixes" even for version 10.

If you want to change your Operating System [to SP3] you'll need to change your software too

Regards,
Brendon