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Roxio Freezes My Puter When I Attempt To Open It

#1 User is offline   okimguilty2 

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Posted 31 August 2008 - 03:10 PM

Hi all,

My Roxio keeps freezing up my puter when I attempt to open it, which forces me to shut it down and reboot <have to press button on my tower to shut it down>.. I tried to look up my problem but I see fixes for Windows XP.. I am running Windows Vista Home Premium, Intel Core 2Duo CPU E6550 @ 2.33 GHz

I tried to goto Roxio for support <clicked on there link> but I keep getting Internet Explore cannot display the webpage..

Can someone help me out plz <plz try to explain to me in idiot form lol I am just user not a pro at puters> or give me a direct link to Roxio support.. This problem is frustrating me big time..

I like the program a lot but man, I cant seem to get a hold of Roxio for help..

Im very frustrated,
James
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#2 User is offline   grandpabruce 

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Posted 31 August 2008 - 03:47 PM

Follow ALL steps of the Clean Install, here:

http://kb.roxio.com/content/kb/Creator/000127CR
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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