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ray from texas

Using Roxio Retrieve

Question

ok, i had a desktop with Windows XP and I bought a new Plextor drive to use. It came with EMC7 and I burned a bunch of photos to CD using Roxio and it had Roxio Retrieve as the program to look at the photos. Well since then I have purchased a new desktop and it has Windows Vista. I cannot get Roxio Retrieve to run (since it was on an XP system) and I can't seem to get the photos on the CDs open either. I have copied the files directly to my desktop from the cd but it gives me an error message of "photo gallery cannot open this file. file format not supported. you don't have the latest updates to photo gallery" wheni try and look at the photos. how can I get the photos off the cds and look at them? is there a roxio retrieve program for vista? i thought once you saved a jpeg it was usable on most platforms. will they only open with roxio now? HELP please! these are some special photos....any ideas are welcomed!

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I don't have Vista so I cannot test V7 Retrieve.exe…

 

You should be able to use Explorer to copy the files to your HD. If the Backup Project was split across several CD's you will lose only the split files.

 

An alternative would be to try a recovery program on the discs like:

 

ISOBuster or CD Roller.

 

As a rule, only use an Authoring Program (Creator Classic) to write to R media and never allow disc spanning. This is built into Vista called Mastered – Info

 

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"You should be able to use Explorer to copy the files to your HD."

 

I have and it still says "Photo Gallery can't open this. File format not supported. You don't have the latest updates to Photo Gallery".

 

I thought jpgs were jpgs were jpgs! It has size and there are photos there but for some reason they won't open. That is why I thought maybe it was a Roxio Retrieve thing. I am going to try one of the programs you suggested and see if it will at leats let me recover them so I can use them. Thanx for your time.

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"You should be able to use Explorer to copy the files to your HD."

 

I have and it still says "Photo Gallery can't open this. File format not supported. You don't have the latest updates to Photo Gallery".

 

I thought jpgs were jpgs were jpgs! It has size and there are photos there but for some reason they won't open. That is why I thought maybe it was a Roxio Retrieve thing. I am going to try one of the programs you suggested and see if it will at leats let me recover them so I can use them. Thanx for your time.

 

Unfortunately there are several format styles of jpeg on computers. Since jpegs are the standard format for displaying images on the web, there are two major types (jpeg and jpeg 2000) and also progressive and interlaced. You can also save a TIFF file with jpeg compression. Some of these options are available in PhotoSuite.

 

Do you have a program called Photo Gallery?

 

Have you tried to change the file association of those jpegs? Since you have EMC 7 try doing a file association changing the association to a different viewer or editing program like PhotoSuite.

 

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