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No Drives Detected

#1 User is offline   epgviking 

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Posted 09 September 2008 - 06:06 PM

Hi,
I have the same problem as NIKONDEL...I start the software that was preloaded into my Dell laptop XPS M1530, bought last April, and it shows "no drives detected" message.

The operating system is windows Vista Home Premium
Software says "Roxio Creator Premium" version 9.0.116
Drive is listed as "FUJITSU MHY2160BH"

The roxio site is showing no upgrades listed for me, and I don't see this version "Roxio Creator Premium". What gives, why preload software that is not compatible with the operating system???

Any help is appreciated,

Thanks
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#2 User is offline   cdanteek 

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Posted 09 September 2008 - 07:16 PM

Came installed on a Dell?

Check out #5 in my signature, download it then click on it and run it. Reboot and try the software again...

cd
cd
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Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#3 User is offline   epgviking 

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Posted 10 September 2008 - 08:15 AM

QUOTE (cdanteek @ Sep 9 2008, 07:16 PM) <{POST_SNAPBACK}>
Came installed on a Dell?

Check out #5 in my signature, download it then click on it and run it. Reboot and try the software again...

cd



Hey, tried the download and install of the upgrade to xpengine as directed by #5 link...everything went smooth but still no luck, does not recognize drive. I have windows vista home premium operating sytem if that matters.

Any other suggestions?

Thanks
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#4 User is offline   lynn98109 

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Posted 10 September 2008 - 08:32 AM

FUJITSU MHY2160BH is a Hard Drive, not a burner.
http://www.fujitsu.com/global/services/com...-mhy2250bh.html

Do you have a burner drive? Efforts to get the specs suggest a BD drive (I don't know if that is burn or read), but apparently the info is in something like Flash, which I block as much as my adblocker can block it.

Lynn

This post has been edited by lynn98109: 10 September 2008 - 08:34 AM

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#5 User is offline   epgviking 

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Posted 10 September 2008 - 09:06 AM

QUOTE (lynn98109 @ Sep 10 2008, 08:32 AM) <{POST_SNAPBACK}>
FUJITSU MHY2160BH is a Hard Drive, not a burner.
http://www.fujitsu.com/global/services/com...-mhy2250bh.html

Do you have a burner drive? Efforts to get the specs suggest a BD drive (I don't know if that is burn or read), but apparently the info is in something like Flash, which I block as much as my adblocker can block it.

Lynn


Hi, my fault the drive is:
TEAC DVD + RW DVW28SLC ATA Device DVD/CR-R

Thanks

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#6 User is offline   lynn98109 

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Posted 10 September 2008 - 09:24 AM

Since your software came with your laptop, it would be OEM [Original Equipment Mfgr], and when a company contracts to use OEM software, they also contract to support it. So you might try contacting Dell, or using the Dell Community Forums ( http://www.dellcommunity.com/supportforums...ory.id=inspiron ). It appears the drive might also be OEM, since it is Dell-specific in google.

Or someone here might have an idea.

Lynn

This post has been edited by lynn98109: 10 September 2008 - 09:24 AM

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#7 User is offline   epgviking 

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Posted 10 September 2008 - 03:02 PM

QUOTE (lynn98109 @ Sep 10 2008, 09:24 AM) <{POST_SNAPBACK}>
Since your software came with your laptop, it would be OEM [Original Equipment Mfgr], and when a company contracts to use OEM software, they also contract to support it. So you might try contacting Dell, or using the Dell Community Forums ( http://www.dellcommunity.com/supportforums...ory.id=inspiron ). It appears the drive might also be OEM, since it is Dell-specific in google.

Or someone here might have an idea.

Lynn

Thanks...I'll check there. Appreciate the information, I didn't realize that...I had contacted Dell about another issue and they said because I bought at Best Buy I had to contact them.

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#8 User is offline   myguggi 

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Posted 10 September 2008 - 08:12 PM

QUOTE (epgviking @ Sep 10 2008, 07:02 PM) <{POST_SNAPBACK}>
Thanks...I'll check there. Appreciate the information, I didn't realize that...I had contacted Dell about another issue and they said because I bought at Best Buy I had to contact them.


You are confusing us! In your first post you say the software came pre-installed and now you are saying you bought it at Best Buy blink.gif Which is it?

Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
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HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
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