Installshield -3 Error
#1
Posted 15 September 2008 - 04:54 PM
In uninstalling Roxio Easy Media Creator 10 and updating it with Roxio Creator 2009 I have come across a issue with the consumer installshields update
manager. When I occasionally start and this program tries to activate and check for updates (both Roxio and others that use it) I get a -3 error.
According to thier website this is produced by a bad pm.html file in the system. This can be resolved by updating the client to thier latest version
6.10 (which I presently only have 4.10 installed on my vista client).
However, before updating this software application and affecting my systems stability and your applications ability to function, I first wanted to check
in and see if this is supported by Roxio. As i can not seem to find any documentation around this issue otherwise. If supported, please advise and I
will try thier resolution... If not supported, please advise as to how I can resolve.
The reason why I ask is your application is listed on the secondary tab of this applicaiton, and I have seen it call the program to check for updates in
the past. Upgrading 2 full versions could affect the process in which your internal calls work and therefore would like your input before proceeding.
Additionally, if I have issues after udpating, I would like to be able to work with you in understanding the issues before and after.
#2
Posted 16 September 2008 - 02:13 AM
However, to uninstall 10 completely, check the following
For Vista: http://kb.roxio.com/content/kb/Creator/000127CR
For XP: http://kb.roxio.com/content/kb/Creator/000086CR
Don't forget that there is a hidden folder which will have Roxio/Sonic folders in it that also have to be removed:
C:\Documents and Settings\<username>\Application Data
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
Posted 16 September 2008 - 05:40 AM

I have just ignored it and never use it anyway. I check for any updates manually from the support page.
We had a discussion about this awhile back "where it came from". On my machine it came from Roxio software. When I remove Roxio software, it's icon 'Installhield' in control panel is removed also.
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...
Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...
BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
#4
Posted 13 October 2008 - 04:46 PM

I have just ignored it and never use it anyway. I check for any updates manually from the support page.
We had a discussion about this awhile back "where it came from". On my machine it came from Roxio software. When I remove Roxio software, it's icon 'Installhield' in control panel is removed also.
cd
Yeah and I guess with good reason, here is the actual response I got from Roxio
10/13/2008
Thank you for contacting Roxio Technical Support
We cannot directly support the software but we can try to help you find an answer to any errors produced by it.
I personally do not use the installshield software at home. I choose to turn it off due to problems with many software packages. I prefer to get updates myself from the manufacturers website.
Regards,
How do you like that response?
Best Regards!
#5
Posted 22 February 2009 - 10:23 AM
This post has been edited by Sandor: 22 February 2009 - 10:25 AM
#6
Posted 22 February 2009 - 10:39 AM
Contact Roxio directly, by clicking on the Support tab, at the top of your screen.
This is a users forum, not Roxio Tech Support.
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#7
Posted 22 February 2009 - 06:24 PM
#8
Posted 22 February 2009 - 06:36 PM
Your quote: There are no free passes. I want specific instructions from Roxio on how to eliminate the error that the installation of their software caused.
It did not appear that you knew that this wasn't Roxio tech support, so I let you know.
Oh, and I agree that there should be a fix for that error.
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#9
Posted 22 February 2009 - 06:53 PM
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#10
Posted 22 February 2009 - 08:22 PM
#11
Posted 23 February 2009 - 03:47 AM
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#12
Posted 23 February 2009 - 06:18 AM
Are you saying this is exactly what you see, running C2009?

If you look in control panel do you see this?

If you double click on the program updates icon in control panel do you see something like the below?

If you go here and download the C2009 SP3 update and follow the directions, what happens?
http://www.roxio.com/enu/support/c2009/software_updates.aspx
"Once the patch is downloaded, unzip it to your Desktop. Make sure Creator 2009 isn't running then and double click on the Creator2009SP3.exe file to install it and reboot your computer once completed."
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...
Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...
BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility

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