Since the support website is down (produces an error each time on submission) and it sounds like this has been an issue in the past, I'm wondering if folks could assist me.....
In uninstalling Roxio Easy Media Creator 10 and updating it with Roxio Creator 2009 I have come across a issue with the consumer installshields update
manager. When I occasionally start and this program tries to activate and check for updates (both Roxio and others that use it) I get a -3 error.
According to thier website this is produced by a bad pm.html file in the system. This can be resolved by updating the client to thier latest version
6.10 (which I presently only have 4.10 installed on my vista client).
However, before updating this software application and affecting my systems stability and your applications ability to function, I first wanted to check
in and see if this is supported by Roxio. As i can not seem to find any documentation around this issue otherwise. If supported, please advise and I
will try thier resolution... If not supported, please advise as to how I can resolve.
The reason why I ask is your application is listed on the secondary tab of this applicaiton, and I have seen it call the program to check for updates in
the past. Upgrading 2 full versions could affect the process in which your internal calls work and therefore would like your input before proceeding.
Additionally, if I have issues after udpating, I would like to be able to work with you in understanding the issues before and after.
2
Installshield -3 Error
Started by
iNexxFear
, Sep 15 2008 04:54 PM
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This topic is locked
11 replies to this topic
#2
gi7omy
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Posted 16 September 2008 - 02:13 AM
You didn't need to uninstall EMC10 - 2009 will happily work alongside it
However, to uninstall 10 completely, check the following
For Vista: http://kb.roxio.com/content/kb/Creator/000127CR
For XP: http://kb.roxio.com/content/kb/Creator/000086CR
Don't forget that there is a hidden folder which will have Roxio/Sonic folders in it that also have to be removed:
C:\Documents and Settings\<username>\Application Data
However, to uninstall 10 completely, check the following
For Vista: http://kb.roxio.com/content/kb/Creator/000127CR
For XP: http://kb.roxio.com/content/kb/Creator/000086CR
Don't forget that there is a hidden folder which will have Roxio/Sonic folders in it that also have to be removed:
C:\Documents and Settings\<username>\Application Data
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
cdanteek
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Posted 16 September 2008 - 05:40 AM
I have just ignored it and never use it anyway. I check for any updates manually from the support page.
We had a discussion about this awhile back "where it came from". On my machine it came from Roxio software. When I remove Roxio software, it's icon 'Installhield' in control panel is removed also.
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#4
iNexxFear
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Posted 13 October 2008 - 04:46 PM
QUOTE (cdanteek @ Sep 16 2008, 05:40 AM) <{POST_SNAPBACK}>
I have just ignored it and never use it anyway. I check for any updates manually from the support page.
We had a discussion about this awhile back "where it came from". On my machine it came from Roxio software. When I remove Roxio software, it's icon 'Installhield' in control panel is removed also.
cd
Yeah and I guess with good reason, here is the actual response I got from Roxio
, asking about it at the same time I posted it here:QUOTE
rgonzales (from roxio support)
10/13/2008
Thank you for contacting Roxio Technical Support
We cannot directly support the software but we can try to help you find an answer to any errors produced by it.
I personally do not use the installshield software at home. I choose to turn it off due to problems with many software packages. I prefer to get updates myself from the manufacturers website.
Regards,
10/13/2008
Thank you for contacting Roxio Technical Support
We cannot directly support the software but we can try to help you find an answer to any errors produced by it.
I personally do not use the installshield software at home. I choose to turn it off due to problems with many software packages. I prefer to get updates myself from the manufacturers website.
Regards,
How do you like that response?
Good for a chuckle hey? Guess I will live with the error until I can find a real resolution that works, minus the updaet to flexnet connect 6.1!Best Regards!
#5
Sandor
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Posted 22 February 2009 - 10:23 AM
I just installed Creator 2009 and received the InstallShield Error -3 also. Interesting the Roxio says they cannot support the software although they install it. The InstallShield website says they don't support installations by other software vendors. The posts that say to ignore errors are not putting the right issue to the front. Roxio has to deal with anything they do to my computer. There are no free passes. I want specific instructions from Roxio on how to eliminate the error that the installation of their software caused. If the solution is that we cannot fix it and will refund my purchase price, that is fine with me.
Edited by Sandor, 22 February 2009 - 10:25 AM.
#6
grandpabruce
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Posted 22 February 2009 - 10:39 AM
QUOTE (Sandor @ Feb 22 2009, 12:23 PM) <{POST_SNAPBACK}>
I just installed Creator 2009 and received the InstallShield Error -3 also. Interesting the Roxio says they cannot support the software although they install it. The InstallShield website says they don't support installations by other software vendors. The posts that say to ignore errors are not putting the right issue to the front. Roxio has to deal with anything they do to my computer. There are no free passes. I want specific instructions from Roxio on how to eliminate the error that the installation of their software caused. If the solution is that we cannot fix it and will refund my purchase price, that is fine with me.
Contact Roxio directly, by clicking on the Support tab, at the top of your screen.
This is a users forum, not Roxio Tech Support.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#7
Sandor
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Posted 22 February 2009 - 06:24 PM
I know this is a users' group. I wasn't asking for you to refund my money; I wasn't asking for a refund at all. I was just drawing attention to the fact that, as users, we should not have to "ignore" any errors created by Roxio or any software vendor. A fix is all we deserve. And a fix for the InstallShield error -3 is what I am looking for.
#8
grandpabruce
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Posted 22 February 2009 - 06:36 PM
QUOTE (Sandor @ Feb 22 2009, 08:24 PM) <{POST_SNAPBACK}>
I know this is a users' group. I wasn't asking for you to refund my money; I wasn't asking for a refund at all. I was just drawing attention to the fact that, as users, we should not have to "ignore" any errors created by Roxio or any software vendor. A fix is all we deserve. And a fix for the InstallShield error -3 is what I am looking for.
Your quote: There are no free passes. I want specific instructions from Roxio on how to eliminate the error that the installation of their software caused.
It did not appear that you knew that this wasn't Roxio tech support, so I let you know.
Oh, and I agree that there should be a fix for that error.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#9
Brendon
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Posted 22 February 2009 - 06:53 PM
Have you installed the 'Update Manager Critical Update' which was pushed out to users a month or so ago?
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#10
Sandor
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Posted 22 February 2009 - 08:22 PM
No updates are available when I do a check. Thanks for the suggestion.
#11
Brendon
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Posted 23 February 2009 - 03:47 AM
In that case you've probably done all you can through Roxio, and should now go through the Installshield site and complete the update from there - after all, it is their software, and not Roxio's.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#12
cdanteek
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Posted 23 February 2009 - 06:18 AM
QUOTE
I just installed Creator 2009 and received the InstallShield Error -3 also.
QUOTE (Sandor @ Feb 22 2009, 10:22 PM) <{POST_SNAPBACK}>
No updates are available when I do a check. Thanks for the suggestion.
Are you saying this is exactly what you see, running C2009?
If you look in control panel do you see this?
If you double click on the program updates icon in control panel do you see something like the below?
If you go here and download the C2009 SP3 update and follow the directions, what happens?
http://www.roxio.com/enu/support/c2009/software_updates.aspx
"Once the patch is downloaded, unzip it to your Desktop. Make sure Creator 2009 isn't running then and double click on the Creator2009SP3.exe file to install it and reboot your computer once completed."
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
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