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Will Not Instal Emc 9.1

#1 User is offline   robw 

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Posted 10 October 2008 - 01:27 PM

I downloaded EMC9.1 update. When I tried to instal it ,it unloaded the programme and then stopped and a window came up saying that Emc9 was not installed and stopped installing. I am running windows vista
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#2 User is offline   grandpabruce 

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Posted 10 October 2008 - 01:43 PM

Follow ALL of the steps in the following Clean Install link:

http://kb.roxio.com/content/kb/Creator/000127CR
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#3 User is offline   ogdens 

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Posted 10 October 2008 - 02:54 PM

QUOTE (robw @ Oct 10 2008, 05:27 PM) <{POST_SNAPBACK}>
I downloaded EMC9.1 update. When I tried to instal it ,it unloaded the programme and then stopped and a window came up saying that Emc9 was not installed and stopped installing. I am running windows vista


Did you have a specific reason for updating?



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#4 User is offline   robw 

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Posted 11 October 2008 - 10:09 AM

QUOTE (ogdens @ Oct 10 2008, 02:54 PM) <{POST_SNAPBACK}>
Did you have a specific reason for updating?

because I believe it adds lightscribe printing ability
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#5 User is offline   malatekid 

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Posted 11 October 2008 - 11:03 AM

robw,

Did you have the full retail version of Easy Media Creator 9 installed in your system vefore doing the update? The software update page indicates that

You must have a valid copy of the full, retail version of Easy Media Creator 9 or Easy Media Creator 9 Deluxe Suite on your system in order to install this update. If you did not purchase a retail copy of Creator, this update will not work for your version of Creator 9. To check your version of Creator, run any program in the Creator Suite and choose About This Software from the Help menu. The second line will display your version number. If the version number starts with 9.0, and you are running the retail version of Easy Media Creator Suite or Deluxe Suite, you are eligible for this update.

This post has been edited by malatekid: 11 October 2008 - 11:05 AM

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#6 User is offline   merlin666 

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Posted 15 December 2008 - 04:37 PM

Is the 9.1 upgrade still available? When I click on the download button I just get moved to a support page: http://www.roxio.com/enu/support/default.html and the download is not starting.
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#7 User is offline   ogdens 

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Posted 15 December 2008 - 04:50 PM

QUOTE (merlin666 @ Dec 15 2008, 07:37 PM) <{POST_SNAPBACK}>
Is the 9.1 upgrade still available? When I click on the download button I just get moved to a support page: http://www.roxio.com/enu/support/default.html and the download is not starting.



http://www.roxio.com/enu/support/emc9/software_updates.html
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#8 User is offline   Brendon 

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Posted 16 December 2008 - 01:23 AM

Yes, they're both on the page at Ogdens' link. I just went there and started to download both of them.
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#9 User is offline   sknis 

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Posted 16 December 2008 - 05:48 AM

QUOTE (merlin666 @ Dec 15 2008, 06:37 PM) <{POST_SNAPBACK}>
Is the 9.1 upgrade still available? When I click on the download button I just get moved to a support page: http://www.roxio.com/enu/support/default.html and the download is not starting.


Same question, do you have the full retail or download version of EMC 9 on your computer?

The update will not work with OEM version (DE, XE, etc) that came on the computer or with a piece of hardware like a burner or an OEM version that you purchased for just a couple of dollars.

Open Video Wave or MyDVD and look at the "about" tab. What version does it say - post all numbers and letters - should be 9.XXX etc.

If you don't have the full version, that is probably why you are redirected.


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