16 replies to this topic

[rhonda]

I have downloaded my video from my video recorder and i can't get any sound.  I have played this video on tv and it sounds fine.  I am an old lady who is trying my best to learn this stuff.  please help me.

[ggrussell]

First tell us how you got the video into the computer and what software you used to get it there.
Have you tried playing the video file with Windows Media Player to see if there is sound with that?

More info will help. Thanks

Edited by ggrussell, 07 November 2008 - 06:24 AM.

[Jim_Hardin]

It would also be very useful to know what exact version of Roxio you have???

Open something like VideoWave or Creator Classic then click on Help – About. It will show the version number something like:

Roxio Creator 2009 Ultimate (Build 111B10E ENU)

This, along with the info Gary asked should get us well on our way to a solution.

[rhonda]

Thank you for the reply.  I got the video into the computer using the roxio capture video feature.  there is no sound even in the media player. I am using vista (which I hate) don't know if this makes any difference.



I am using roxio creator 2009 special edition.  Hope this helps.  Thanks for helping me.

It would also be very useful to know what exact version of Roxio you have???

Open something like VideoWave or Creator Classic then click on Help – About. It will show the version number something like:

Roxio Creator 2009 Ultimate (Build 111B10E ENU)

This, along with the info Gary asked should get us well on our way to a solution.

[Jim_Hardin]

That is some help…

There are 3 ways to "…get video into the computer…". Since you have the Special edition I am going to guess you used the Roxio USB Capture Device that came with that package… (The third way is off of a DVD)

Look Here in Tips & Tricks where I have many pictures of the device and hookup. Does that match up with the way yours is hooked up?

Also compare the pictures there with your Device Manager to make sure both the USB Audio Device as well as the USB Capture Device are listed under Sound, video and game controllers.

[rhonda]

Believe it or not I followed everything you said.  For me this is impressive.  Thanks for the pictures it helps someone who is not used to computers.  Everything was as it should be.  I think I found the problem but have no idea how to fix it.  On the Roxio capture video page I went to options (right below the video that is downloading) and it doesn't give any options to click under the audio section.  It is completely blank.  Should there be something in that area.  There is no drop down list for the audio.  Thanks again for all your help.

That is some help…

There are 3 ways to "…get video into the computer…". Since you have the Special edition I am going to guess you used the Roxio USB Capture Device that came with that package… (The third way is off of a DVD)

Look Here in Tips & Tricks where I have many pictures of the device and hookup. Does that match up with the way yours is hooked up?

Also compare the pictures there with your Device Manager to make sure both the USB Audio Device as well as the USB Capture Device are listed under Sound, video and game controllers.

[Jim_Hardin]

No that is as it should be with this device selected. There is a choice to Enable/Mute audio preview but all that does is either allow you to hear the audio portion while capturing or turn it off. It has no effect on the audio in the captured file.

The Input in that screen is disabled because there is no choice. The capture device inputs the analogue video and audio into one combined digital signal and transmits that over the USB.

It is most likely that the capture device is working so the only way it cannot capture sound is if the device isn't receiving any… From your Source device (VCR?) there are Red & Yellow receptacles for audio. Most have several sets of these, 2 for Output and 1 for Input to that device. Plugging into the input will get no sound.

The wire itself can be bad but is most unlikely that both the Red and the Yellow White have a break in them… But if you have another set, give them a try.

You may need to enlist someone to help you. Sometimes just reviewing the process out loud to someone will reveal a mistake along the way.

Edit: Oops!  

Edited by Jim_Hardin, 09 November 2008 - 07:47 AM.

[Larry]

Just so the OP doesn't get the cables mixed up, the audio cables are the Red and White ones, the Yellow one is the video feed

[grandpabruce]

James, aren't the audio connections, the red and white ones, and the yellow for video?

[rhonda]

I appreciate all the help.  I think I am giving up at this point.  I have rechecked all connections and changed out cords.  It is obviously me.  Don't need the video that badly.  Thanks again.

No that is as it should be with this device selected. There is a choice to Enable/Mute audio preview but all that does is either allow you to hear the audio portion while capturing or turn it off. It has no effect on the audio in the captured file.

The Input in that screen is disabled because there is no choice. The capture device inputs the analogue video and audio into one combined digital signal and transmits that over the USB.

It is most likely that the capture device is working so the only way it cannot capture sound is if the device isn't receiving any… From your Source device (VCR?) there are Red & Yellow receptacles for audio. Most have several sets of these, 2 for Output and 1 for Input to that device. Plugging into the input will get no sound.

The wire itself can be bad but is most unlikely that both the Red and the Yellow White have a break in them… But if you have another set, give them a try.

You may need to enlist someone to help you. Sometimes just reviewing the process out loud to someone will reveal a mistake along the way.

Edit: Oops!  

[Jim_Hardin]

Don't be so quick to give up.

You have Vista and it can be a little cranky about letting the user hear anything…

We have been going after the hookup and we did not pursue the lack of sound? In your opening post you said it is missing and yet it is present when play "…the video on tv…".

What exactly is the source that you are playing on TV?

If you open VideoWave (Edit Video - Advanced) and add the recorded clip do you hear anything if played?

While in there, at the bottom of the screen, right click on the clip and select Edit – Native Audio.

Does a screen come up with all of these squiggly lines like this?


They are the audio portion of the clip.

[rhonda]

In the video wave I still don't have audio. (no squiggly lines).  I am not sure if I explained myself about hearing sound on the tv.  I am connecting the video camera directly to the roxio capture device.  This is when I get video only.  If I connect the camera directly to the tv I can get video and audio.  Also I can hear the audio from the camera while it is downloading to the roxio but no sound coming from the computer.  Thanks again for helping me.

Don't be so quick to give up.

You have Vista and it can be a little cranky about letting the user hear anything…

We have been going after the hookup and we did not pursue the lack of sound? In your opening post you said it is missing and yet it is present when play "…the video on tv…".

What exactly is the source that you are playing on TV?

If you open VideoWave (Edit Video - Advanced) and add the recorded clip do you hear anything if played?

While in there, at the bottom of the screen, right click on the clip and select Edit – Native Audio.

Does a screen come up with all of these squiggly lines like this?


They are the audio portion of the clip.

[grandpabruce]

In the video wave I still don't have audio. (no squiggly lines).  I am not sure if I explained myself about hearing sound on the tv.  I am connecting the video camera directly to the roxio capture device.  This is when I get video only.  If I connect the camera directly to the tv I can get video and audio.  Also I can hear the audio from the camera while it is downloading to the roxio but no sound coming from the computer.  Thanks again for helping me.

How, exactly, do you have your video camera connected to the Roxio capture device?

[rhonda]

The cable that came with the video camera.  It conncets to the camera on one end and has the red, yellow, and white connectors that conncet to roxio usb on the other end.  the same cable was used to connect the camera to the tv and it gave saound on the tv.

How, exactly, do you have your video camera connected to the Roxio capture device?

[skidd26]

Bump for any additional help..  i'm no computer n00b but i am for this software.  i have the same exact issue, and have yet to find any help on it.

I have the same software as OP, and using vista (don't think it matters for this issue)

I am using old school RCA cables from my old school Hi-8 camcorder and connecting to PC via Video Capture USB dongle.

As the OP mentioned when i plug into my TV to watch them audio/video is great.  
When I try to capture the audio/video using the software it only captures the video.  There is no audio.  I know the cables are good because they work when played back on the TV.  

I figure there has got to be a setting somewhere.

Anyone.....?

[ggrussell]

There are no settings. As posted previously, the video and audio are mulitplexed together as one digital signal when being transferred.  There are only two possibilities left: Make sure the dongle is plugged in the the Roxio device securely  and the device is plugged into the USB securely - or the device is faulty.

[skidd26]

**SOLUTION FINALLY**
So hopefully rhonda will still check this thread.

It's just the stupid driver.  I *thoiught* I installed driver for USB dongle, and did so per the instruction in the packaging.  However, when checking the driver for the USB device it was a generic windows driver and was not set up as an audio device.

rhonda...
Go to  Windows>>Control Panel>>Device Manager
Look under>>Sound, video and game controllers
You'll see a device called  "USB 2861 Device"
Right click, then properities, then driver tab
Driver should be driver version 5.8.306.0
Driver date: 3/6/2008
If not, hit Update Driver
then input your CD into drive
On prompt, hit Browse my computer for driver software
Hit Browse
find you CD drive and select driver folder.
Select OK to update driver.
Reboot your PC.
It should work now.

As said above, my driver was a generic driver and was not set up as an Audio device.  Using the CD driver (even if you thougth you did before) should solve your problem.