11 replies to this topic

[drufus2002]

I have been having other problems so I thought to re-install.  I did that, made sure the registry was in order, made sure there were no roxio artifacts running and that the machine was clean, and re-booted before I started.  I choose to install typically.  After I installed I again rebooted.  

I then brought up the main menu and choose to run videowave.  I got a momentary blip, the program appeared in the toobar then everything (videowave) went away. No error, no nothing.  I then trying the same thing with my dvd, with the same results. I then tried to open a videowave slideshow project - same thing happened.

Oh - I also turned off all security - just to make sure.  I then went to the application event viewer.  It had nothing to say about videowave but did say (this, I think, occured when I booted up):
The description for Event ID ( 0 ) in Source ( RoxLiveShare10 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service stopped.

I also read about the registry fixing program for 10.0  I ran that.  It simply said it had completed.  It never did ask me for the serial number although the message said that it would.

I have no idea if this has anything to do with anything.  I then cleaned the application event viewer and tried again.  There was nothing in the application events.  The system event viewer contained nothing relating to roxio.

Something has decided that I cannot run these programs.  I cannot figure out what is doing it.  I also cannot run the media manager.  

Here is a list of all processes currently running on my machine:
Process PID CPU Description          Company Name Version CPU History
explorer.exe 1728 Windows Explorer Microsoft Corporation 6.00.2900.3156
avgtray.exe 2316 AVG Tray Monitor AVG Technologies CZ, s.r.o. 8.00.0000.0172
soundman.exe 2332 Realtek Sound Manager Realtek Semiconductor Corp. 5.01.0000.0058
rundll32.exe 2200 Run a DLL as an App Microsoft Corporation 5.01.2600.5512
RoxWatchTray10.exe 2584 RoxMMTrayApp Module Sonic Solutions 10.00.0001.0015
  CPSHelpRunner10.exe 3256 ROXHelpRunner Module Sonic Solutions 10.00.0001.0015
DMXLauncher.exe 2604
FreeRAM XP Pro.exe 1544 FreeRAM XP Pro (YourWare Solutions) YourWare Solutions ™ 1.05.0001.0000
ctfmon.exe 3668 CTF Loader Microsoft Corporation 5.01.2600.2180
robotaskbaricon.exe 3968 RoboForm TaskBar Icon Siber Systems 6.09.0090.0000
easynoter.exe 3180 Art Plus EasyNoter PRO Art Plus Marketing & Publishing 3.07.0000.0660
AWC.exe 2860 Advanced SystemCare 3 IObit 3.00.0000.0586
ISUSPM.exe 3012 Macrovision Software Manager Macrovision Corporation 6.00.0100.65101
GetRight.exe 3168 GetRight® Download Manager. www.GetRight.com Headlight Software, Inc. 6.03.0005.0000
MediaMonkey.exe 3260 MediaMonkey - Audio Librar Ventis Media Inc 3.00.0005.1187
firefox.exe 3716 Firefox Mozilla Corporation 1.09.0000.3224
Roxio_Central36.exe 3316 3.03 Roxio Creator 3.60.0073.0000
procexp.exe 3020 0.76 Sysinternals Process Explorer Sysinternals 11.04.0000.0000


I guess that pretty much covers it.  Any help would be gratefully, and enthusiastically accepted.  This list was produced with process explorer procexp.exe.

Thank you........

[grandpabruce]

It's no wonder why you are having problems!

Leave ctfmon.exe checked, and uncheck the rest, reboot, put a check in the nag box, so it doesn't show again on boot up.  Make sure that the junk you had running didn't make its way back into Startup.

Run a virus scan, get rid of malware and spyware, reboot, defrag your hard drive.

Do a clean install, then come back, and let us know how it went for you.

[drufus2002]

Thanks for the reply........

"Leave ctfmon.exe checked, and uncheck the rest, reboot, put a check in the nag box, so it doesn't show again on boot up. Make sure that the junk you had running didn't make its way back into Startup."

Little confused here.  Where am I doing all this checking, where is the nag box.  I run diskeeper every day and my drive is defragged all the time.  I will also do a check for malware, etc. although avg does a scan every day as does awc.  I am not sure about "junk" but I did go into process explorer and shut down virtually everything but stuff necessary to run windows (explorer and svchost, etc) and got the same results.  However, I will work over the startup tomorrow (different machine) so that nothing starts that is not necessary and make another run at it.

Perhaps we are making headway?  I wold send you my system info but programs that I normally use for that are not on that machine and the closest I can get is belarc which would probably be overkill.  I know roxio has a system info but I cannot get to it.

Thanks again..........

[Jim_Hardin]

Print out grandpabruce's post and go through it step by step. You questions will be answered while you are doing it.

After you get EMC10 installed and running you can turn your things back on.

[grandpabruce]

Thanks for the reply........

"Leave ctfmon.exe checked, and uncheck the rest, reboot, put a check in the nag box, so it doesn't show again on boot up. Make sure that the junk you had running didn't make its way back into Startup."

Little confused here.  Where am I doing all this checking, where is the nag box.  I run diskeeper every day and my drive is defragged all the time.  I will also do a check for malware, etc. although avg does a scan every day as does awc.  I am not sure about "junk" but I did go into process explorer and shut down virtually everything but stuff necessary to run windows (explorer and svchost, etc) and got the same results.  However, I will work over the startup tomorrow (different machine) so that nothing starts that is not necessary and make another run at it.

Perhaps we are making headway?  I wold send you my system info but programs that I normally use for that are not on that machine and the closest I can get is belarc which would probably be overkill.  I know roxio has a system info but I cannot get to it.

Thanks again..........

You do the checking in msconfig.  Click Start, then Run, then type in msconfig.  When the next screen comes up, click on the Startup tab, and that is where you do the unchecking.

Once done, click on Apply, Ok, then reboot.  When the computer reboots, is when the "nag" screen comes up.

[drufus2002]

Ok - I have done as you all have said.  Same problem.  This time, however, I did notice that the main menu, when videowave was clicked on, did come up with the little box saying that it was loading.  The only problem is that it didn't (same with my dvd).  I then went directly to project files and double clicked, same result.

Here is what was running, both for the installation and the attempt to run.  I notice that avgrsx.exe runs no matter what I do to try and stop it.  Procexp is the program I use to get this info.  I wish I could make a video of what happens.  Stuff starts to run and, then, immediately gets stopped by something.  It is obviously trying.  It happens too fast to really watch it.

This is what was running during installation:

Process PID CPU Description Company Name Version CPU History Command Line
System Idle Process 0 97.69
Interrupts n/a 0.77 Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
  smss.exe 712 Windows NT Session Manager Microsoft Corporation 5.01.2600.5512 \SystemRoot\System32\smss.exe
   csrss.exe 776 Client Server Runtime Process Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
   winlogon.exe 800 Windows NT Logon Application Microsoft Corporation 5.01.2600.2180 winlogon.exe
    avgrsx.exe 812 AVG Resident Shield Service AVG Technologies CZ, s.r.o. 8.00.0000.0134 "C:\Program Files\AVG\AVG8\avgrsx.exe"
    services.exe 872 Services and Controller app Microsoft Corporation 5.01.2600.5512 C:\WINDOWS\system32\services.exe
     svchost.exe 1080 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost -k DcomLaunch
      wmiprvse.exe 2928 WMI Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\wbem\wmiprvse.exe
     svchost.exe 1148 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost -k rpcss
     svchost.exe 1244 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\System32\svchost.exe -k netsvcs
      wuauclt.exe 3024 Windows Update Automatic Updates Microsoft Corporation 7.02.6001.0788 "C:\WINDOWS\system32\wuauclt.exe" /RunStoreAsComServer Local\[4dc]SUSDS4ad79b745fc8e9458dac1826e12f8c15
     svchost.exe 1372 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost.exe -k NetworkService
     svchost.exe 1476 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost.exe -k LocalService
     spoolsv.exe 1532 Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 C:\WINDOWS\system32\spoolsv.exe
     nvsvc32.exe 296 NVIDIA Driver Helper Service, Version 178.24 NVIDIA Corporation 6.14.0011.7824 C:\WINDOWS\system32\nvsvc32.exe
     PSIService.exe 316 nTitles PSIService 2.00.0000.0001 C:\WINDOWS\system32\PSIService.exe
     svchost.exe 1316 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost.exe -k imgsvc
     dmadmin.exe 1620 Logical Disk Manager service process Microsoft Corp., Veritas Software 2600.5512.0503.0000 C:\WINDOWS\System32\dmadmin.exe /com
     alg.exe 1952 Application Layer Gateway Service Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\System32\alg.exe
    lsass.exe 892 LSA Shell (Export Version) Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\lsass.exe
explorer.exe 1212 Windows Explorer Microsoft Corporation 6.00.2900.3156 C:\WINDOWS\Explorer.EXE
ctfmon.exe 1388 CTF Loader Microsoft Corporation 5.01.2600.2180 "C:\WINDOWS\system32\ctfmon.exe"
procexp.exe 3464 1.54 Sysinternals Process Explorer Sysinternals 11.04.0000.0000 "C:\Resources\procexp.exe"

This is what was running after installation:

Process PID CPU Description Company Name Version CPU History Command Line
System Idle Process 0 93.18
Roxio_Central36.exe 3768 3.03 Roxio Creator 3.60.0073.0000 "C:\Program Files\Common Files\Roxio Shared\10.0\Roxio Central36\Main\Roxio_Central36.exe"
procexp.exe 340 2.27 Sysinternals Process Explorer Sysinternals 11.04.0000.0000 "C:\Resources\procexp.exe"
services.exe 896 0.76 Services and Controller app Microsoft Corporation 5.01.2600.5512 C:\WINDOWS\system32\services.exe
DPCs n/a 0.76 Deferred Procedure Calls
wuauclt.exe 2728 Windows Update Automatic Updates Microsoft Corporation 7.02.6001.0788 "C:\WINDOWS\system32\wuauclt.exe" /RunStoreAsComServer Local\[4e8]SUSDSee5b1f1f9eba84469657be4fcc935eac
wmiprvse.exe 3808 WMI Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\wbem\wmiprvse.exe
winlogon.exe 800 Windows NT Logon Application Microsoft Corporation 5.01.2600.2180 winlogon.exe
VCGProxyFileManager10.exe 2356 Proxy Manager Sonic Solutions 8.00.0000.0047 "C:\Program Files\Roxio\VideoCore 10\VCGProxyFileManager10.exe" -Embedding
System 4
svchost.exe 1256 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe 1064 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe 1148 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost -k rpcss
svchost.exe 1384 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost.exe -k NetworkService
svchost.exe 1484 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost.exe -k LocalService
svchost.exe 1752 Generic Host Process for Win32 Services Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\svchost.exe -k imgsvc
spoolsv.exe 1540 Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 C:\WINDOWS\system32\spoolsv.exe
smss.exe 712 Windows NT Session Manager Microsoft Corporation 5.01.2600.5512 \SystemRoot\System32\smss.exe
RoxWatchTray10.exe 2916 RoxMMTrayApp Module Sonic Solutions 10.00.0001.0015 "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
RoxWatch10.exe 1204 RoxSniffer10 Module Sonic Solutions 10.00.0001.0015 "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe"
RoxMediaDB10.exe 2976 RoxMediaDB10 Module Sonic Solutions 10.00.0001.0015 "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe"
PSIService.exe 312 nTitles PSIService 2.00.0000.0001 C:\WINDOWS\system32\PSIService.exe
nvsvc32.exe 276 NVIDIA Driver Helper Service, Version 178.24 NVIDIA Corporation 6.14.0011.7824 C:\WINDOWS\system32\nvsvc32.exe
lsass.exe 908 LSA Shell (Export Version) Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\lsass.exe
issch.exe 2444 Macrovision Software Manager Scheduler Macrovision Corporation 6.00.0100.54472 "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
Interrupts n/a Hardware Interrupts
explorer.exe 1732 Windows Explorer Microsoft Corporation 6.00.2900.3156 C:\WINDOWS\Explorer.EXE
DMXLauncher.exe 2928 "C:\Program Files\Roxio\CinePlayer\DMXLauncher.exe"
dmadmin.exe 1972 Logical Disk Manager service process Microsoft Corp., Veritas Software 2600.5512.0503.0000 C:\WINDOWS\System32\dmadmin.exe /com
ctfmon.exe 1276 CTF Loader Microsoft Corporation 5.01.2600.2180 "C:\WINDOWS\system32\ctfmon.exe"
csrss.exe 776 Client Server Runtime Process Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
CPSHelpRunner10.exe 2328 ROXHelpRunner Module Sonic Solutions 10.00.0001.0015 "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\CPSHelpRunner10.exe" Local\{CEDDBAC3-1520-4FBE-893C-931A2E1267A9}
avgrsx.exe 812 AVG Resident Shield Service AVG Technologies CZ, s.r.o. 8.00.0000.0134 "C:\Program Files\AVG\AVG8\avgrsx.exe"
alg.exe 524 Application Layer Gateway Service Microsoft Corporation 5.01.2600.2180 C:\WINDOWS\System32\alg.exe

I am almost ready to bring up nero and give it another shot but its such an incredible mess that I would prefer not to do that.  I have the latest and greatest but it simply blows up when I try and run it and I have a lot of time debugging their program, over the years, (from v2.0)  and am tired of it.  I decided to give them time to actually fix it this time around.  I am using roxio because the slide show generator is much better than nero's but now I can't get that to run.  I am tempted to drop back to v8 and see what happens.  Its interesting, I have been at this stuff for a very long time.  I watched while Microsoft set the tone for the rest of the industry, mainly making EVERYBODY a beta tester whether they wanted, or even know, what was going on.  I guess this is just how its going to be.  Sorry for the whining, sometimes it just gets a little frustrating.

[drufus2002]

First, I would like to thank everybody who tried to help me.  Second - I figured it out and thought I would pass it on.  The following is predicated on the fact that you first want to remove your roxio from your computer.

I started thinking on this one and decided on a kill or cure.  First, run msconfig, goto startup, and disable everything and reboot.  The first thing is that when you uninstall creator 10 it leaves a LOT of stuff behind.  There are a couple of ways to address this one.  The easiest, I think, is to go into regedit and do a search on "roxio".  This will find registry entries for the stuff you think you deleted.  Read the value and it will normally show you the location of the offending artifacts.  You can then physically go to those locations, with explorer (my computer) and delete what needs it.  If its an entire folder of roxio stuff (say shared files) then simply delete the whole damned thing.  You will also find references to prefetch stuff which I will address below.  

Now, for prefetch.  You can use my computer to goto windows/prefetch and simply delete every file in there.  This may even speed up your machine although those that you do use will be re-inserted.  If you find some that will not delete (roxio files may be in that bunch), then you will neet to go back into the registry and disable prefectch.  You can do this by searching for "enableprefetch" and setting the value to "0"  (you will have to reverse (change value to '3'),  this once you are done).  Reboot, then go back to windows/prefetch and delete any remaining files.  

Now, reboot again, and re-install.  If you have the update file to 10.1, then simply install that, without installing 10.0 first.  Creator will now work.  Now you have to deal with all the stuff you turned off.  First, left click on my computer, click on 'services' and look for what is disabled.  If you are running virus stuff, or a firewall the chances are good that those services will now be disabled.  Enable them (left clock the service, goto the box that says 'disabled' and change it to 'automatic').  Then run msconfig and enable what you disabled and re-boot yet again.  Now you should be up and running.

This is an absolutely kill or cure method which is not for the faint hearted as you can seriously wreck your system if you are not very careful.  I would suggest you backup everything before you even start.  A good way to get this one done is to goto download.com and download a free program called advanced windows care (http://www.download....cdlPid=10979124) This program will not only set a restore point but will also backup your entire registry in case you screwup.  Be careful with this one or you are going to end up with a yahoo toobar.  I would suggest that you do this kind of backup, no matter how, before you start because if you screwup the registry you have suddenly made your life a lot more complicated.

Again, this is a kill or cure solution.  I only suggest it as a last resort as there are opportunities to really screw up your system.  On the other hand, once you are done you have also done a major cleanup of stuff that lurks and slows things down as well as making your Roxio run.  

Good luck and, again, thanks to those who tried to help.

[grandpabruce]

You're welcome, and I am glad you got everything working.

You could have tried the "clean install", here:

http://kb.roxio.com/content/kb/Creator/000086CR

For Vista, scroll down, and click on the Vista button.

[drufus2002]

You're welcome, and I am glad you got everything working.

You could have tried the "clean install", here:

http://kb.roxio.com/content/kb/Creator/000086CR

For Vista, scroll down, and click on the Vista button.

One of the problems with stuff from Microsoft is that it leaves crap all over your system so I can't trust them.  I reformat once a year just to get rid of it.  If you have ever installed an operating system, then immediately run a registry cleaner, you will understand what I am saying.  Roxio cleverly also sticks things in odd places and runs things that are simply not easy to discover.  My slash and burn simply put a stop to all of that and then allows the user to go out and get rid of it all.  Its not automatic but it is final.  Its also incredibly dangerous.  In my case most of the Roxio programs were cleverly turning themselves off because they were running into something they didn't like but neglected to say just what that was.  I made a pretty good run at trying to figure that out but could get no further.  I actually ran a program that watched my machine so I could see exactly what was happening.  It then became pretty obvious that I had something on my machine that was interfering with videowave.  First I tried to start getting rid of stuff, one after another,  after a couple hours of that I decided on slash and burn which worked and also got rid of an incredible collection of prefetch crap that was slowing down the whole machine while running stuff I thought I had gotten rid of but never really checked (I tend to be a little lazy (these machine programmers have an incredible facility for sticking stuff in corners and tucking it away)).  Even then I do have a facility which will go out and report dependencies of running processes but, sometimes, even that doesn't give the answers.  When I run into one of those I finally give up.  I figured that devoting a week to failure was enough - hence the slash and burn.  As I previously stated I sure don't recommend it.  

I have been programming, and building these things for over 40 years and am absolutely convinced that its all done with smoke, mirrors, and faith (and I am supposed to know what I am doing!).  I remember doing assembly work, and I thought that was arcane, but some of the stuff they have today simply hurts my head.

I now have Roxio working as it should.  Now, if their programmers could start closing their leaks, or managing their buffers more efficiently (I can sit here and watch it use up, literally, gigabytes of memory, as it plugs along) life would be good.  One can only hope?

[gi7omy]

Good points - most places seem to think that as prices drop for hardware "Hey - why not throw more and more stuff in" . Then they come out with a set of 'minimum specs' that are an utter joke.

I would agree with most of what you said  -  I also had to learn Assembler and even machine code (and I never could get a relative offset in the right place by hand). Luckily enough, I scraped through the exams on that end and concentrated on hardware instead (nice thing about hardware over software is that if things really start to get annoying, you can KICK hardware )

[drufus2002]

Good points - most places seem to think that as prices drop for hardware "Hey - why not throw more and more stuff in" . Then they come out with a set of 'minimum specs' that are an utter joke.

I would agree with most of what you said  -  I also had to learn Assembler and even machine code (and I never could get a relative offset in the right place by hand). Luckily enough, I scraped through the exams on that end and concentrated on hardware instead (nice thing about hardware over software is that if things really start to get annoying, you can KICK hardware )

Hardware is interesting.  I keep seeing people tossing pc's that are running at between 1.5 & 2.0 ghz.  There is nothing wrong with these machines if all you are doing is email and internet stuff.  I don't even understand it as there is not a lot a hype about 4ghz quad processor chips, etc.  Yet everybody seems to need that.  Its kina like flat screen monitors for big bucks or a crt for 5 bucks.  I try and talk folks into given them to me.  I clean em up and give them away to folks with nothing.  I now put linux (ubuntu) on them if they are for kids.  Seems to me that they should start out right.  Anyway, people are very strange and seem to need the latest and greatest even when they are clueless.  I suspect this is part of the fat that is going to get squeezed out of this economy by the time this unpleasantness is done (hopefully sooner rather than later).

[gi7omy]

I used to work for a group that did that - they ran 'drop-inm' centres in what are now called 'deprived areas' (mostly Macs which I hated and had started on PCs). 95 was only just out back then and I recall muttering dark and evil thoughts as I installed it on each machine from a stack of floppies

I also refurbished (ie cannibalised) old PCs that went to various local charities (and even sent a batch to Romania). I rermember getting a call-back on one (a 286) with a complaint 'We can't get the CD to eject': it turned out they had stuffed a CD into a 5 1/4" floppy drive   

I agree with what yuou say regarding Linux (I also run Gentoo) but the problem there is that too many people fall for the doze hype - or they want to play games and, unfortunately, most PC games are doze only. This also includes apps - the only Roxio program I have managed to run in penguin power is ECD6 - the rest all need DirectX and the VMWare graphics can't handle the requirements. I do use K3B occasionally - but the point is that people go for names they have heard of.

Low-spec machines can be interesting - as you may guess from my forum name, I have a ham radio license and I have worked a lot of places and quite a few are saying their specs are K6-2 500 MHz with 64 MB or RAM or similar. That is more than enough to drive a transceiver with a simple home-made interface. output power is normally low as well in digital modes. I did work (from Belfast) a guy in Moscow who was putting out ONE Watt of RF power (I run 40) and he didn't have a snarling beast of a PC either