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Problems With Crunch On Windows Vista Problems With Support


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#1 Al-Tonsi

Al-Tonsi

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Posted 22 November 2008 - 01:01 PM

Is there is a way to report my problem I installed the software when I tried to add a file from DVD it stopped below the error report
Product
Roxio Crunch

Problem
Stopped working

Date
22/11/2008 11:02 م

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Crunch9.exe
Application Version: 9.2.6.1
Application Timestamp: 46f93426
Fault Module Name: DvdTranscode9.dll
Fault Module Version: 9.2.6.1
Fault Module Timestamp: 46f93376
Exception Code: c0000005
Exception Offset: 0002b81a
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 16385
Additional Information 1: 7756
Additional Information 2: 2cb4911a3fb3ccae18d5f283f18f223c
Additional Information 3: 3f26
Additional Information 4: 20f8830776682b18fbe6990864d5c792

Extra information about the problem
Bucket ID: 602858506


When I tried to report on line I found this message after I pressed save ticket

Server Error in '/' Application.
--------------------------------------------------------------------------------

Procedure 'spU_InsertTicketWSS' expects parameter '@User_Id', which was not supplied.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: Procedure 'spU_InsertTicketWSS' expects parameter '@User_Id', which was not supplied.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.  

Stack Trace:


[SqlException (0x80131904): Procedure 'spU_InsertTicketWSS' expects parameter '@User_Id', which was not supplied.]
   System.Data.SqlClient.SqlConnection.onerror(SqlException exception, Boolean breakConnection) +857466
   System.Data.SqlClient.SqlInternalConnection.onerror(SqlException exception, Boolean breakConnection) +735078
   System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) +188
   System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) +1838
   System.Data.SqlClient.SqlDataReader.ConsumeMetaData() +31
   System.Data.SqlClient.SqlDataReader.get_MetaData() +62
   System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) +297
   System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) +886
   System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) +132
   System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) +32
   System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method) +122
   System.Data.SqlClient.SqlCommand.ExecuteReader() +84
   ewss.submitticket.SaveTicket(Object sender, EventArgs e) +2582
   System.Web.UI.WebControls.Button.onclick(EventArgs e) +105
   System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +107
   System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBa
ckEvent(String eventArgument) +7
   System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +11
   System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +33
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +5102



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