[regismcd]

I upgraded to Popcorn 2.0 this week and I have gotten nothing but disk errors. I'll try to burn a disk with Popcorn 2 and get a disk error and go back to using Toast 7 and I'll get a flaewless burn every time. I've tried two different kinds of media, Taiyo Yuden and Ritek. Both brands are recognized to be among the very best.
Needless to say I am very dissappointed.
G4 / Mac OSX 10.4.6
Pioneer DVD-RW DVR-108 revision 1.20

[lakewoodlawnman]

Read your post at ripDifferent. Did you trash Popcorn1 plist and fix permissions yet?
I would trash all popcorn plist, fix permissions then try Popcorn2 again.

[regismcd]

I'm putting the results on both boards to see if anyone else has an idea.

I removed the plists, repaired permissions and I still have the same problem with Popcorn 2. I put in a third type of media, Imation, and went through the steps and I got a media error that indicated that the disk failed. I quit Popcorn and launched Toast choosing the same TS folder and this time I tried the same disk that allegedly failed.
Toast worked flawlessly.

[patatrox]

regismcd, on Apr 16 2006, 09:50 AM, said:

I'm putting the results on both boards to see if anyone else has an idea.

I removed the plists, repaired permissions and I still have the same problem with Popcorn 2. I put in a third type of media, Imation, and went through the steps and I got a media error that indicated that the disk failed. I quit Popcorn and launched Toast choosing the same TS folder and this time I tried the same disk that allegedly failed.
Toast worked flawlessly.

What is the exact error you are receiving?

[freshburn]

Toast 7 and Popcorn work very differently. In Toast, which format are you using, DVD-ROM or VIDEO_TS folder format in Video? In Popcorn, which format and do you have Fit-to-Disc on or off.

When you say "disk" I assume you mean "disc" as in DVD (disk is actually hard disk), correct?

[regismcd]

The error that I am getting is:

This drive reported an error
Sense Key = Medium Error
Sense Code = 0x73, 0x03

In regard to Toast format it's "DVD-Video from Video_TS". I never have problems with this.
In terms of write speed I always use 4x DVD
Under advanced I have "Buffer underrun protection" checked and "Display Recorder Settings before writing" checked. I also have have audio write mode checked for "TAO"

In Popcorn 2 the Video Source is "Video_TS Folder". I have Fit to DVD video Compression checked.
In terms of write speed I have tried 4x DVD, 2x DVD and 1x DVD
Under advanced I have "Buffer underrun protection" checked and "Display Recorder Settings before writing" checked.

[freshburn]

This error is almost always a problem with the drive and the media. That being said, if it works in Toast, it should work in Popcorn. If you always use a write speed, you may want to try best. I also suggest deleting the Roxio Toast and Roxio Popcorn Pref.

It's possible that the data in Popcorn is not compressed enough and since there is too much data, you get a medium error. Is suggest making a disc image first, then put the image in Popcorn and see if that works.

If that works, you know something is going on in the compression. Some times data can't be compressed as well.

Also, Toast and Popcorn save the DVD size in the plist. If you use a DVD+R, then a DVD-R or a DVD+-RW, it's possible Popcorn is confused. Popcorn should compress to the smallest size always, but one never nows.

It could also be something with the layer break. Popcorn may do it differently then Toast 7 since it is a new engine.

[regismcd]

I tried everything that you suggested and it just does not work. Same disk error. I deleted all of the plists from both popcorn and toast and relaunched popcorn.
I tried to burn a TS file that was only 4.27GB that is "identical to original" and early on I get the disk error. This time however it destroyed the disk so I put a new disk and burned with toast with no problems.

[patatrox]

regismcd, on Apr 18 2006, 09:14 PM, said:

I tried everything that you suggested and it just does not work. Same disk error. I deleted all of the plists from both popcorn and toast and relaunched popcorn.
I tried to burn a TS file that was only 4.27GB that is "identical to original" and early on I get the disk error. This time however it destroyed the disk so I put a new disk and burned with toast with no problems.

I'm going to pickup a Pioneer DVR-108 tomorrow and test.... I'll let you know the result on this side.

[rotobug]

I'm Having the same problem. Mine freezes at writing lead-in and I get:
Sense Key = Medium Error
Sense Code = 0x73, 0x03

I am trying to burn a TS_Folder. I have also tried all of the suggestions recommended, heres the run down on my machine just in case someone has any other ideas.

Hardware Overview:

Machine Name: Power Mac G5
Machine Model: PowerMac7,3
CPU Type: PowerPC G5 (3.0)
Number Of CPUs: 2
CPU Speed: 2.3 GHz
L2 Cache (per CPU): 512 KB
Memory: 3 GB
Bus Speed: 1.15 GHz
Boot ROM Version: 5.2.4f1

System Software Overview:

System Version: Mac OS X 10.4.6 (8I127)
Kernel Version: Darwin 8.6.0

Toast 7.02 Popcorn 2.0

I would be greatful for any help

[regismcd]

Just an update: I trashed the whole application and reinstalled Popcorn 2. It finally worked and hopefully it will continue to work.

oops

Popcorn 2 is failing again. I spoke too soon !!!

This post has been edited by regismcd: 19 April 2006 - 12:21 PM

[patatrox]

regismcd, on Apr 19 2006, 01:12 PM, said:

Just an update: I trashed the whole application and reinstalled Popcorn 2. It finally worked and hopefully it will continue to work.

oops

Popcorn 2 is failing again. I spoke too soon !!!

Thanks for the re-update, we're looking at this now....

[regismcd]

I trashed the whole app again; trashed all plists related to Toast and Popcorn and for that matter anything Roxio. I then reinstalled the app to a partition of a disk with more room ( I always had the temporary storage going to a partition with plenty of GBs but the app was in a partition with about 5 GB. It's now in a partition with about 20 GB. everything seems to work for now.
I'm pulling out original disks from my library that I had already backed up to try it out and so far I've been able to back up 3 disks in a row.
Fingers crossed

[patatrox]

regismcd, on Apr 19 2006, 08:23 PM, said:

I trashed the whole app again; trashed all plists related to Toast and Popcorn and for that matter anything Roxio. I then reinstalled the app to a partition of a disk with more room ( I always had the temporary storage going to a partition with plenty of GBs but the app was in a partition with about 5 GB. It's now in a partition with about 20 GB. everything seems to work for now.
I'm pulling out original disks from my library that I had already backed up to try it out and so far I've been able to back up 3 disks in a row.
Fingers crossed

Still working? And thanks for the info you sent...

[regismcd]

It's still working.

[erikrocks1]

Same thing is happening to me ("the drive reported an error: sense key = MEDIUM ERROR sense code = 0x73, 0x03"). I am running Popcorn 2 on a PowerMac G5 Dual 2.0 GHz (PowerPC) running OS 10.4.6 with 3.5 GB RAM and 30 GB free HD space. I have tried using a variety of media including Memorex, Sony, and TDK (both -R and +R). Using a Pioneer DVR-107D. I have many coasters now.

I deleted all popcorn preferences and reinstalled the program itself. Still no luck.

This post has been edited by erikrocks1: 24 April 2006 - 06:34 AM

[regismcd]

Just an update on my disk errors !

I've gotten into a routine now that requires that I trash the whole application of Popcorn 2 every few days. I have to go searching for all of the related plists and preferences for both Toast and Popcorn just to get the Popcorn program to work again.
This is really annoying as I have never had to trash a program and reinstall it since the Mac OS 9 days. I've been using OS X for about 4 years now and Popcorn 2 is the only program that seems to get "corupted".
What's also annoying is that as I read this web page many others seem to have similar problems and I have yet to see any real constructive advice coming from you folks at Roxio.
I know that you are all well trained to say "It's the media" to every person who has a problem, but how about looking at your own program and make the right fix. This program was just not ready for prime time.

[John at Roxio]

I dont know. I think the folks at roxio have been very attentive to you on this issue and with the information you provided seem to be looking into it.

This post has been edited by frenchtoastwithjam: 16 May 2006 - 01:31 PM

[regismcd]

Attentive yes, helpful no.
If you look at the date of my first post on this issue (April 15th) there has been no solutions. Granted I have not posted for awhile although l have been reading other people's problems and many have been similar to mine. I stand by my last post. I don't know of any other programs in OS X where you are deleting preferences in order to get any results.
What solutions have been presented here other than the tried and true mantra "Try different media."

[macmidiguy]

Excuse me for dropping in on this thread.

On more then one occasion while trying to burn with Toast 7.0.2 ( still not sure I want to buy PopCorn 2 ) I am given error messages such as

Sense Key = Medium Error
Sense Code = ( I never copied these numbers for myself )

Just exactly is that programmer trying to tell me.

Does "Medium Error" mean I am using a bad CD or DVD?

Is there someway to "pre-test" the CD or DVD I want to use to burn ?

What do I do with those "Sense Code" numbers ?

Once again, excuse me for dropping in on this thread.

This post has been edited by macmidiguy: 27 May 2006 - 07:11 PM