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motohead

Drag And Drop Convert Not Working.

Question

Just installed Roxio Creator 2009 on my Vista 64 bit system. Most of the programme elements work fine but I am unable to get the Drag and Drop option to work. It comes up with "CPSCommonTools10.dll cannot be found" error. Is this a problem on my system or is this particular programme unable to work on Vista 64 bit systems. Also when checking for updates a message shows: "Software manager does not recognise this product. Error 13003. Version not registered with FlexNet Connect. Any takers please?

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What kind of file are you trying to feed it?

 

The DLL shows up in: C:\Program Files\Common Files\Roxio Shared\10.0\DLLShared

 

If you don't have it, you will need to run the Clean Install - Vista

Edited by Jim_Hardin

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I'm not trying to feed it anything. Its just that this feature of Creator 2009 won't open at all, giving the "CPSCommonTools10.dll cannot be found" error message.

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Are you sure you have 2009?

 

My system shows CPSCommonTools11 and not 10

 

You may be having a clsh with 10 if you have that installed, in which case all I can think of is that you will have to do the clean install to remove the oplder app

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It definitely Creator 2009. I can find the CPSCommonTools11.dll in the C:\ProgramFiles(x86)\CommonFiles\Roxio Shared\11.0\DllShared folder, but there is no 10 version.

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Also when checking for updates a message shows: "Software manager does not recognise this product. Error 13003. Version not registered with FlexNet Connect. Any takers please?

What actual version of Creator 2009 have you installed ?? Can you tell me its full name, as shown when you run the Home Application and go to Help > About this software, please.

 

FlexNet Connect is a subscription service which Sonic/Roxio use to inform users of updates for their software. Checking for updates sends a message to FlexNet Connect with a token showing what software and what version you have, and FlexNet checks that and replies to you.

 

Sonic/Roxio haven't subscribed some "reduced capability" versions to FlexNet, even though they left the query code in the program, so if you query updates in those versions you get that error message.

 

You shouldn't get the error if you have a full retail version, so if you get the error despite running the full version it could indicate that your installation has been damaged - another reason for the clean install suggestion.

 

 

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