I use Windows Vista, Firefox 3.0.4, and LogMeIn. LogMeIn is used to access remote computers. LogMeIn worked fine on both Firefox and IE browsers until I installed Roxio 2009 Ultimate. Now, both the Firefox and IE browsers crash when I try to access a remote computer using LogMeIn. Firefox uses the Java runtime with LogMeIn and IE uses ActiveX. The weird thing is that Safari still works.
To verify that Roxio was the cause, I un-installed Roxio 2009, and the problem went away.
This problem is limited to Windows Vista and Roxio 2009. I have tried it on Windows XP, Firefox 3.0.4, LogMeIn, and Roxio 2009 - and all works fine. I also previously ran Roxio 10 on Vista, and LogMeIn worked fine.
Any idea what Roxio 2009, under Vista, is doing to cause these problems?
3
Roxio 2009 / Logmein / Vista / Firefox
Started by
Ignyte Software
, Nov 25 2008 09:15 AM
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7 replies to this topic
#2
d_deweywright
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Posted 25 November 2008 - 11:52 AM
QUOTE (Ignyte Software @ Nov 25 2008, 12:15 PM) <{POST_SNAPBACK}>
I use Windows Vista, Firefox 3.0.4, and LogMeIn. LogMeIn is used to access remote computers. LogMeIn worked fine on both Firefox and IE browsers until I installed Roxio 2009 Ultimate. Now, both the Firefox and IE browsers crash when I try to access a remote computer using LogMeIn. Firefox uses the Java runtime with LogMeIn and IE uses ActiveX. The weird thing is that Safari still works.
To verify that Roxio was the cause, I un-installed Roxio 2009, and the problem went away.
This problem is limited to Windows Vista and Roxio 2009. I have tried it on Windows XP, Firefox 3.0.4, LogMeIn, and Roxio 2009 - and all works fine. I also previously ran Roxio 10 on Vista, and LogMeIn worked fine.
Any idea what Roxio 2009, under Vista, is doing to cause these problems?
To verify that Roxio was the cause, I un-installed Roxio 2009, and the problem went away.
This problem is limited to Windows Vista and Roxio 2009. I have tried it on Windows XP, Firefox 3.0.4, LogMeIn, and Roxio 2009 - and all works fine. I also previously ran Roxio 10 on Vista, and LogMeIn worked fine.
Any idea what Roxio 2009, under Vista, is doing to cause these problems?
No idea what it might be doing to cause the problems, but what about reinstalling LogMeIn after installing Creator '09, to see if it can fix itself? Or uninstall both Creator 2009, and LogMeIn, then install Creator 2009 first, then LogMeIn?
Only a wild guess at this point.
Dave D-W
Beware the lollipop of mediocrity. Lick it once and you'll suck forever. - Brian Wilson
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Beware the lollipop of mediocrity. Lick it once and you'll suck forever. - Brian Wilson
[GIGABYTE GA-MA785GM-US2H MB | Athlon II X3 440 (3.0 GHz) | 2GB DDR2 RAM | 1-500GB HD (C: XP, G: Win7, D: - Apps, E: data & apps), 1-500 GB HD Data) | 2 - LiteOn DH20A4P DVD burners | External Dell QFlix DX-20A6Q DVD +/- writer | Windows 7 | Creator 2010 | Tektronix Phaser 850 solid ink printers | Epson R220 Photo/Disc printer | Ricoh GX 5050n dye sublimation ink | Epson Workforce 1100 printer
#3
Ignyte Software
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Posted 25 May 2009 - 06:43 PM
QUOTE (d_deweywright @ Nov 25 2008, 12:52 PM) <{POST_SNAPBACK}>
No idea what it might be doing to cause the problems, but what about reinstalling LogMeIn after installing Creator '09, to see if it can fix itself? Or uninstall both Creator 2009, and LogMeIn, then install Creator 2009 first, then LogMeIn?
Only a wild guess at this point.
Only a wild guess at this point.
I guess Roxio does not care about fixing this issue. It is a problem with Roxio Creator 2009. As soon as Roxio Creator 2009 is installed, it breaks LogMeIn on Firefox. I've tried installing / un-installing / re-installing a dozen different ways, and the problem only occurs when Roxio Creator 2009 is installed.
I have had this problem on Vista, Vista SP 1, Vista SP 2, Windows 7 Beta, Windows 7 RC, Firefox 3.0.4 - Firefox 3.0.10, LogMeIn, and Roxio Creator 2009 w/SP1, SP2, SP3, and SP4.
Since Roxio doesn't care about providing a solution, I found one myself . . . I dropped Roxio and began using another product that 1) does not cause problems with other apps, and 2) takes responsibility and provides a fix when they do cause problems.
So long Roxio. I get the feeling that you have become a company that has increased your reliance on Indian / Pakistan coders, because your code sucks!
#4
malatekid
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Posted 25 May 2009 - 06:52 PM
This is a user forum. In the last six months since you posted here, did you call the Roxio technical support regarding your problem?
"The work of science is to substitute facts for appearances, and demonstrations for impressions"
-- John Ruskin
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-- John Ruskin
Roxio Creator 2012 Pro
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner
#5
Brendon
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Posted 25 May 2009 - 11:43 PM
QUOTE (malatekid @ May 25 2009, 07:52 PM) <{POST_SNAPBACK}>
This is a user forum. In the last six months since you posted here, did you call the Roxio technical support regarding your problem?
I think that might be a bit too logical for the poster.
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BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#6
Doodle
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Posted 23 March 2011 - 11:59 AM
I have Roxio 2010 and Windows 7 32-bit SP1. After installing Roxio 2010 my LogMeIn123.com (LogMeIn Rescue) crashes in IE8, Mozzila and Safari. Uninstalling Roxio does not fix the problem. Using Windows 7 only (no SP1) doesn't fix the problem. Using IE9 still the same. Roxio kills logmein and nobody has a clue why. I contacted Roxio and LogMeIn and they have no solution.
#7
sknis
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Posted 23 March 2011 - 12:12 PM
Doodle, on 23 March 2011 - 11:59 AM, said:
I have Roxio 2010 and Windows 7 32-bit SP1. After installing Roxio 2010 my LogMeIn123.com (LogMeIn Rescue) crashes in IE8, Mozzila and Safari. Uninstalling Roxio does not fix the problem. Using Windows 7 only (no SP1) doesn't fix the problem. Using IE9 still the same. Roxio kills logmein and nobody has a clue why. I contacted Roxio and LogMeIn and they have no solution.
This is one of those issues that has very few people who use "Logmein" or few who have complained. Notice you posted to a 2 year old thread. Put this in the same folder as Magic Jack which didn't work either. Sorry.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
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PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#8
jonatsonic
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Posted 23 March 2011 - 12:35 PM
sknis, on 23 March 2011 - 12:12 PM, said:
This is one of those issues that has very few people who use "Logmein" or few who have complained. Notice you posted to a 2 year old thread. Put this in the same folder as Magic Jack which didn't work either. Sorry.
Since I can't verify if we have tested with this program or not, the easiest solution for now is to return your Roxio software to your place of purchase or remove the Roxio software. We have not seen any complaints on this in our tickets, but will recheck.
Thanks,
Jon
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