14 replies to this topic

[Topaz Palm]

I am trying to use the Roxio Video Capture USB with Creator 2009 Special Edition 111B10E to capture video output from a VHS player with red white and yellow RCA connectors. The capture starts to work fine and after about 20 seconds everything freezes. I've tried it several times with varying lengths of time but always ends in failure and frozen computer.
Toshiba Satelite XP Pro SP3 1.37 GB Ram  Pentium 4 3.33GHz
What am I doing wrong? What is a clean install?
Thanks

[Jim_Hardin]

Update drivers for Graphics Card.

Check DirectX for updates.

Defrag HD.

Clean Install.

Might as well cover all bases  

[Topaz Palm]

Please briefly explain the steps for a "clean install" in the mean time I will try to do the tips.
Thanks

[ogdens]

Please briefly explain the steps for a "clean install" in the mean time I will try to do the tips.
Thanks

Go here http://forums.support.roxio.com/index.php?showtopic=41967  don't skip any steps.
Print it out and check them off as you do them.

[cdanteek]

Toshiba Satelite XP Pro SP3 1.37 GB Ram Pentium 4 3.33GHz

Is this a laptop? If a laptop, are you using external power, not the battery? A onboard video chip or deticated video card? Your processor is a "Pentium 4 3.33GHz" correct? How much free space do you have on the hard drive?

cd

[Topaz Palm]

It's a laptop running on power with 59.4GB on internal HD and 222GB on external HD
The only video or graphic adapter I can find is ATI Mobility Radeon 9000 IGP. I did a driver update check and it said no newer available.

The DirectX update instructions scare me! How do I find out what version I have now?

[cdanteek]

http://ati.amd.com/products/mobilityradeon...p/features.html

Optimized Software Support Microsoft DirectX 8.1 and OpenGL® drivers Unified driver support for all Radeon discrete and integrated graphics products

Minimum system requirements for C 2009 is a Direct 9 compatible chip / card.

"Pentium 4 3.33GHz" correct?

Is the above correct?

cd

[Topaz Palm]

I'll try to do all of the above and let you know how it turns out.
Thanks for the suggestions.


I see on the system requirements that DirectX 9 compatible graphics card is required. How do I determine that or which version of DirectX I have?
We also have a fairly new HP laptop with Vista Entertainment on it perhaps I should try that one?

[grandpabruce]

It's a laptop running on power with 59.4GB on internal HD and 222GB on external HD
The only video or graphic adapter I can find is ATI Mobility Radeon 9000 IGP. I did a driver update check and it said no newer available.

The DirectX update instructions scare me! How do I find out what version I have now?

To find an updated driver, for your graphics chip, first go to Toshiba's website, and see if they have one.  If not, go to ATI's (AMD) site, and see if they have one.

Windows Update is not the place to go, looking for new drivers.

[cdanteek]

I'll try to do all of the above and let you know how it turns out.
Thanks for the suggestions.


I see on the system requirements that DirectX 9 compatible graphics card is required. How do I determine that or which version of DirectX I have?
We also have a fairly new HP laptop with Vista Entertainment on it perhaps I should try that one?

In XP, start, run, type in  Dxdiag , click ok.

cd

[Topaz Palm]

I did run - dxdiag and it told me I had DirectX 9.0

What steps should I take without wasting a bunch of time and taking a risk of screwing something up?

[cdanteek]

We also have a fairly new HP laptop with Vista Entertainment on it perhaps I should try that one?

Looking at the specs on this pc I would uninstall Roxio and move it to the newer one with Vista you mentioned.

The DirectX update instructions scare me! How do I find out what version I have now?

Quick Details
File Name: directx_nov2008_redist.exe
Version: 9.25.1476
Date Published: 11/7/2008
Language: English
Download Size: 86.2 MB

Instructions
Click the Download button on this page to start the download, or select a different language from the Change language drop-down list and click Go.
Do one of the following:
To start the installation immediately, click Run.
To save the download to a folder on your computer for installation at a later time, click Save.

Extract directx_nov2008_redist.exe with winzip or the like within the folder.

Make a restore point, reboot the pc close everthing down especially antivirus/firewall, open the folder, double click DXSETUP.exe, follow the prompts.

http://www.microsoft.com/downloads/details...;displaylang=en

cd

[Topaz Palm]

I followed all the instructions to completely remove Roxio Creator 2009 from the Toshiba machine. The Vista HP machine had DirectX 10 installed. I gave up on the Toshiba and installed the Creator 2009 and Capture USB software on the Vista machine and it worked perfectly.
Thanks for all your help!

[cdanteek]

I followed all the instructions to completely remove Roxio Creator 2009 from the Toshiba machine. The Vista HP machine had DirectX 10 installed. I gave up on the Toshiba and installed the Creator 2009 and Capture USB software on the Vista machine and it worked perfectly.
Thanks for all your help!

You did all the work!  

cd

[REDWAGON]

I followed all the instructions to completely remove Roxio Creator 2009 from the Toshiba machine. The Vista HP machine had DirectX 10 installed. I gave up on the Toshiba and installed the Creator 2009 and Capture USB software on the Vista machine and it worked perfectly.
Thanks for all your help!

I didn't give any suggestions to help you in this thread and your problem, but I would like to say "KUDOS" to you for following each of the posted suggestions given. Most users don't ! And glad you have everything working right now !!

Frank...