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Creator 9 Stops Working

#1 User is offline   jazzgossen 

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Posted 14 December 2008 - 10:57 PM

Hi
My creator 9 suddenly won´t start. I´m running Vista premium home edition.
Any ideas?

greetings

jazzgossen
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#2 User is offline   Jim_Hardin 

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Posted 15 December 2008 - 03:37 AM

You will need to do the Clean Install – Clean Install

Then you need to update it to 9.1 – Update

I would download the update before starting the Clean Install.
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#3 User is offline   jazzgossen 

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Posted 15 December 2008 - 04:28 AM

Thanks a lot for your advice. But the program was preinstalled on my computer so there´s no CD available to make a reinstall. Can I upgrade anyhow and have the reg-entries rewritten in the process?

greetings


jazzgossen
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#4 User is offline   gi7omy 

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Posted 15 December 2008 - 04:38 AM

You will have to contact the OEM (Dell, HP or whoever) and ask for a backup CD
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


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#5 User is offline   jazzgossen 

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Posted 15 December 2008 - 05:19 AM

OK Thanks! Maybe I´ll find the files somewhere on the disk. Must be there somewhere.


Jazzgossen
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#6 User is offline   gi7omy 

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Posted 15 December 2008 - 07:29 AM

Sorry but manufacturers' restore discs don't quite work that way - they re-install everything, including the OS and anything else supplied. You can't pick and choose part of that

To restore one program only, you will need a separate CD with that particular program on it.

If you want to use the restore disc, you will need to copy off evertyhing you have saved on the PC, documents, music, photos, etc because a full restore will wipe all that out
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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#7 User is offline   jazzgossen 

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Posted 15 December 2008 - 09:41 AM

I found a "smartrestore"-option from the manufacturer that probably will fix it. It will reinstall creator9 from the original files on my HD.

Thank!


Jazzgossen
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#8 User is offline   gi7omy 

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Posted 15 December 2008 - 09:52 AM

Let us know how it goes.

If you can install one program, go ahead - if it fails, follow the clean install instructions in the pinned post at the top of the forum
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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#9 User is offline   jazzgossen 

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Posted 15 December 2008 - 10:23 AM

The program was reinstalled and seems to work alright. I´ll do the upgrade to prevent this problem to occur again. Seems that a reg-scan can mess things up.

Thanks for your help!


Jazzgossen
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#10 User is offline   gi7omy 

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Posted 15 December 2008 - 10:26 AM

Oh registry cleaners do mess things up badly (well some do - I use Ashampoo WinOptimizer and never had a problem)

Patches - if it's an OEM version, the patch from Roxio won't work - that is specifically for the full retail version so be careful applying it
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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#11 User is offline   jazzgossen 

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Posted 15 December 2008 - 10:56 AM

OK I´ll check it out!

Thanks again for all help!


Jazzgossen
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#12 User is offline   Brendon 

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Posted 15 December 2008 - 02:00 PM

Why go to all this fuss? Clean uninstall and upgrade ? Restore ?

Now we know it was a registry cleaner that killed it, it's a known issue, and is simply fixed once and for all by downloading and running the Repairer program for EMC 9 which is available from a link halfway down THIS PINNED POST hosted courtesy of Cdanteek.
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#13 User is offline   gi7omy 

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Posted 15 December 2008 - 02:06 PM

QUOTE (Brendon @ Dec 15 2008, 10:00 PM) <{POST_SNAPBACK}>
Why go to all this fuss? Clean uninstall and upgrade ? Restore ?


Because he has already re-installed? tongue.gif
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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#14 User is offline   Brendon 

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Posted 15 December 2008 - 02:35 PM

Yes, but if EMC 9 suddenly won't start, a reg cleaner and the Repairer should be the first thought.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
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#15 User is offline   gi7omy 

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Posted 15 December 2008 - 03:09 PM

Already covered earlier oh man in all-black laugh.gif
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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#16 User is offline   jazzgossen 

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Posted 16 December 2008 - 11:43 AM

I have read the recent conversation and of course I will download the zip mentioned. Or correct the reg-entry.

Thank you guyes for sharing your knowledge.

Jazzgossen
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#17 User is offline   Doc Milo 

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Posted 16 January 2009 - 09:49 AM

QUOTE (jazzgossen @ Dec 14 2008, 10:57 PM) <{POST_SNAPBACK}>
Hi
My creator 9 suddenly won´t start. I´m running Vista premium home edition.
Any ideas?

greetings

jazzgossen

So this problem goes back that far? I was out of town for the holidays and haven't used Roxio, or at least a video portion of Roxio, for some time. I did burn the Windows7 beta. Anything DVD in Roxio is dead. I've uninstalled 5 times and the 9.1 thing won't load... says it's interupted and quits. This is a Microsoft issue, I know it. I will be doing a complete re-install of my OS and turning off all Windows Updates. I've got a call in to MS support and they are supposed to send me info when it's available about which update killed Roxio 9 (yeah, like that will ever really happen). Good thing I have a friend or two that work at MS>

Anyone else realize that 9.1 is licensed to Microsoft? Does this mean I've lost my Roxio 9 license since 9 won't re-install? I keep getting this message that says the drivers for the program are not digitally signed so the program won't work correctly. It's all a scam.
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#18 User is offline   myguggi 

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Posted 16 January 2009 - 09:57 AM

QUOTE (Doc Milo @ Jan 16 2009, 12:49 PM) <{POST_SNAPBACK}>
So this problem goes back that far? I was out of town for the holidays and haven't used Roxio, or at least a video portion of Roxio, for some time. I did burn the Windows7 beta. Anything DVD in Roxio is dead. I've uninstalled 5 times and the 9.1 thing won't load... says it's interupted and quits. This is a Microsoft issue, I know it. I will be doing a complete re-install of my OS and turning off all Windows Updates. I've got a call in to MS support and they are supposed to send me info when it's available about which update killed Roxio 9 (yeah, like that will ever really happen). Good thing I have a friend or two that work at MS>

Anyone else realize that 9.1 is licensed to Microsoft? Does this mean I've lost my Roxio 9 license since 9 won't re-install? I keep getting this message that says the drivers for the program are not digitally signed so the program won't work correctly. It's all a scam.


If you are running Windows 7 beta all bets are off regarding the installation of any other software including any version of Roxio.. I would think that is obvious to anybody.
I have no idea what you mean by "Anyone else realize that 9.1 is licensed to Microsoft?"? EMC 9 is a Roxio product not a Microsoft product.

Walt

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