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Capture Is Jumbled

#1 User is offline   KnuckleDragger 

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Posted 20 December 2008 - 07:51 AM

Hey, I just bought Creator 2009 and have had no luck getting it to capture any of my Hi8 tapes. I hook up the analog to digital USB device, but when I press play on the camcorder - the preview screen jumps around and skips between the footage and a blank green screen. The sound skips and is very jumbled too.
Any ideas?

This post has been edited by KnuckleDragger: 20 December 2008 - 07:52 AM

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#2 User is offline   sknis 

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Posted 20 December 2008 - 07:57 AM

QUOTE (KnuckleDragger @ Dec 20 2008, 09:51 AM) <{POST_SNAPBACK}>
Hey, I just bought Creator 2009 and have had no luck getting it to capture any of my Hi8 tapes. I hook up the analog to digital USB device, but when I press play on the camcorder - the preview screen jumps around and skips between the footage and a blank green screen. The sound skips and is very jumbled too.
Any ideas?


Could be anything from a bad connection to the wrong drivers for the device to a marginal computer, to a bad or outdated video card. Please give us more information about your computer.

Hint, go to the top and select My Controls and then edit signature. Put your computer specs there; especially your video card information.

What capture device? What drivers? I believe that there were some packages of Creator 2009 shipped with the wrong drivers; see if yuo can update them. (Typically the device would not work at all).
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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#3 User is offline   KnuckleDragger 

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Posted 20 December 2008 - 08:11 AM

QUOTE (sknis @ Dec 20 2008, 08:57 AM) <{POST_SNAPBACK}>
Could be anything from a bad connection to the wrong drivers for the device to a marginal computer, to a bad or outdated video card. Please give us more information about your computer.

Hint, go to the top and select My Controls and then edit signature. Put your computer specs there; especially your video card information.

What capture device? What drivers? I believe that there were some packages of Creator 2009 shipped with the wrong drivers; see if yuo can update them. (Typically the device would not work at all).

Not sure on my specs - as I'm at work right now. I have a DELL Optiplex GX270 120 GB hard drive.
The capture device is the USB capture device that came with my ROXIO Creator 2009.
I'll try updating when I get home.
Dell Optiplex GX270 120GB HDD
3Ghz Intel Pentium 4
1GB RAM
Video Graphics Controller = Integrated Intel Extreme® Graphics 2
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#4 User is offline   KnuckleDragger 

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Post icon  Posted 21 December 2008 - 05:34 AM

QUOTE (sknis @ Dec 20 2008, 08:57 AM) <{POST_SNAPBACK}>
Could be anything from a bad connection to the wrong drivers for the device to a marginal computer, to a bad or outdated video card. Please give us more information about your computer.

Hint, go to the top and select My Controls and then edit signature. Put your computer specs there; especially your video card information.

What capture device? What drivers? I believe that there were some packages of Creator 2009 shipped with the wrong drivers; see if yuo can update them. (Typically the device would not work at all).

Okay - I downloaded the updates, but it still doesn't work.

Anyone?
Dell Optiplex GX270 120GB HDD
3Ghz Intel Pentium 4
1GB RAM
Video Graphics Controller = Integrated Intel Extreme® Graphics 2
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#5 User is offline   sknis 

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Posted 21 December 2008 - 10:40 AM

QUOTE (KnuckleDragger @ Dec 21 2008, 07:34 AM) <{POST_SNAPBACK}>
Okay - I downloaded the updates, but it still doesn't work.

Anyone?


Download and run Belarc Advisor; it will tell you a lot about your computer; I could not tell from the Dell site. My guess is that it doesn't meet the minimum specifications which are really below the minimum for capture.

What CPU do you have? There are several possibilities.

You would need, at a minimum to install a stand alone video card; you have a video chip and that just is not going to do it.

Your hard drive is small. You would need to keep it free of crap, defrag frequently. Have nothing else running at the time when you are doing the capture especially your anti-virus (not paused shut off). No problem since you should not be connected anyway.

PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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#6 User is offline   KnuckleDragger 

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Posted 21 December 2008 - 07:14 PM

QUOTE (sknis @ Dec 21 2008, 11:40 AM) <{POST_SNAPBACK}>
Download and run Belarc Advisor; it will tell you a lot about your computer; I could not tell from the Dell site. My guess is that it doesn't meet the minimum specifications which are really below the minimum for capture.

What CPU do you have? There are several possibilities.

You would need, at a minimum to install a stand alone video card; you have a video chip and that just is not going to do it.

Your hard drive is small. You would need to keep it free of crap, defrag frequently. Have nothing else running at the time when you are doing the capture especially your anti-virus (not paused shut off). No problem since you should not be connected anyway.


The hard drive stays clean and empty. I use a 500 Gb external for saving large files.

What (reasonably priced) video card do you suggest?
Dell Optiplex GX270 120GB HDD
3Ghz Intel Pentium 4
1GB RAM
Video Graphics Controller = Integrated Intel Extreme® Graphics 2
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#7 User is offline   Jim_Hardin 

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Posted 22 December 2008 - 03:32 AM

As an independent test, try using Windows Movie Maker to capture with. (I don't think this was tried yet?)

If it does OK then you will need to do a Clean Install of C2009.

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#8 User is offline   KnuckleDragger 

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Posted 22 December 2008 - 08:58 AM

QUOTE (Jim_Hardin @ Dec 22 2008, 04:32 AM) <{POST_SNAPBACK}>
As an independent test, try using Windows Movie Maker to capture with. (I don't think this was tried yet?)

If it does OK then you will need to do a Clean Install of C2009.


No - it doesn't work with Movie Maker either.
Dell Optiplex GX270 120GB HDD
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#9 User is offline   Jim_Hardin 

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Posted 22 December 2008 - 09:02 AM

QUOTE (KnuckleDragger @ Dec 22 2008, 11:58 AM) <{POST_SNAPBACK}>
No - it doesn't work with Movie Maker either.

I don't see that one really needs much computer to capture with when using a USB???

If 2 programs cannot do it, it raises the question that the device itself may be faulty…

I would use the phone and call Roxio about it. It would be a lot faster than all of this back and forth.

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