1
Usb Capture Device
Started by
marinedad
, Dec 26 2008 08:41 AM
8 replies to this topic
#1
marinedad
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Posted 26 December 2008 - 08:41 AM
I ordered my roxio 2009 online 11/28. It come with a usb videcapture divice. The usb device worked 1st time out of the box & has not worked again. I have been on the phone with support 2 or 3 times.We have tried sevral things, on luck. The tect.said it probly did need to be replaced,like my p PC is telling me.He told me i would get a email from roxio telling me what to do . has not happend. The thing just cost $30 ,but they should replace it or give me my $30 back. Have already bought a differnt 1 for $19 ofline works good. ROXIO to u bad business.
#2
Jim_Hardin
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Posted 26 December 2008 - 09:41 AM
Same answer as when you posted on the 12/4…
And again on 12/10…
Do you ever read the posts you start?
And again on 12/10…
Do you ever read the posts you start?
#3
grandpabruce
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Posted 26 December 2008 - 11:09 AM
QUOTE (marinedad @ Dec 26 2008, 10:41 AM) <{POST_SNAPBACK}>
I ordered my roxio 2009 online 11/28. It come with a usb videcapture divice. The usb device worked 1st time out of the box & has not worked again. I have been on the phone with support 2 or 3 times.We have tried sevral things, on luck. The tect.said it probly did need to be replaced,like my p PC is telling me.He told me i would get a email from roxio telling me what to do . has not happend. The thing just cost $30 ,but they should replace it or give me my $30 back. Have already bought a differnt 1 for $19 ofline works good. ROXIO to u bad business.
Contact them again, if the drivers that they gave you didn't work.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
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GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#4
sknis
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Posted 26 December 2008 - 11:38 AM
Also make sure you e-mail is set to accept e-mail from Roxio. The responses may have been shuttled to your spam folder.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
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PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#5
marinedad
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Posted 26 December 2008 - 03:51 PM
QUOTE (Jim_Hardin @ Dec 26 2008, 09:41 AM) <{POST_SNAPBACK}>
Same answer as when you posted on the 12/4…
And again on 12/10…
Do you ever read the posts you start?
And again on 12/10…
Do you ever read the posts you start?
I have talked to the tect. on the phone,it is or has to be the usb capture device is bad. the last thing he told me was roxiowould email me &let me know what thay was going to do about it.have not got that email .still have a open ticket ,can not get a reply there either.it,s not like you can jump in the truck an take it back .You have to try to get someone on the phone whenyou can or wait on a email. You can't make them do anything ,but they have have your money & you have a product that dose not work. Hope you have a happy new year.
#6
grandpabruce
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Posted 26 December 2008 - 04:46 PM
QUOTE (marinedad @ Dec 26 2008, 05:51 PM) <{POST_SNAPBACK}>
I have talked to the tect. on the phone,it is or has to be the usb capture device is bad. the last thing he told me was roxiowould email me &let me know what thay was going to do about it.have not got that email .still have a open ticket ,can not get a reply there either.it,s not like you can jump in the truck an take it back .You have to try to get someone on the phone whenyou can or wait on a email. You can't make them do anything ,but they have have your money & you have a product that dose not work. Hope you have a happy new year.
Contact Customer Service and tell them they need to send you a new USB device. Don't take "no" for an answer.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#7
Jim_Hardin
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Posted 27 December 2008 - 03:24 AM
I would call them, webbing can be a waste of time.
I just got an answer from my online bank to a question I submitted Nov 4th!!! The answer was to call them…
Of course 5 minutes after I clicked Send in November, I was on the phone and referred to a number of another company and matter resolved in 15 minutes. Or wait on a web answer for 2 months only to find out I need to call them…
I just got an answer from my online bank to a question I submitted Nov 4th!!! The answer was to call them…
Of course 5 minutes after I clicked Send in November, I was on the phone and referred to a number of another company and matter resolved in 15 minutes. Or wait on a web answer for 2 months only to find out I need to call them…
#8
marinedad
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Posted 27 December 2008 - 06:24 PM
Lost tect. suport phone # .can someone help?
#9
gi7omy
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Posted 27 December 2008 - 06:29 PM
http://selfserve.rox...gnlq55f0t2...ia))/Login.aspx
log on with your e-mail and password (same as for here)
log on with your e-mail and password (same as for here)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
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"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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