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MsLilly

Making Video

Question

Hello - I've searched the net and this forum for my problem, but can't find it anywheres.

 

I have Photoshow Deluxe 4.5 and I've tried to create a video but as soon as the 'audio' comes up, the program freezes. It's a rather large photoshow, however, I was able to burn a cd but had to reboot and try several times before that would even work.

 

The cd would stop right at the audio part after 50 minutes of work. Very frustrating.

 

If anyone has any suggestions on a fix, please let me know.

 

I have emailed support, but they take forever to respond.

 

Also, how can I find my registration key? I said 'forgot my password' (because it said my email was already a registered user - and then it tried to refer to me to comcast.net - I do not have a comcast account, and they had no idea what I wanted. I tried to explain what I was doing, and they told me to wait for Photoshow support to email me back. I figured I should just upload to photoshow circle, but can't log in.

 

Thanks again for any help!!

 

Michelle

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3 answers to this question

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Why don't these people get back to you? I think it's sad that you have to wait for an answer for issues, and then still no one responds. :angry2:

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This is a user forum and not the Roxio/Sonic technical support.

 

I think Roxio inherited the PhotoShow beginning at version 5, so it is unlikely it will provide support for the version you have now. Try to contact the Roxio support by phone.

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K thanks! I'll try that. Just when I go to photoshow.com --- it refers me to the discussion groups, but I did email them also. :)

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